Information Technology Specialist (INFOSEC)

U.S. Department of Homeland Security; Arlington (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vital mission at a forward-thinking government agency focused on cybersecurity. This role is essential for maintaining and troubleshooting critical information technology systems, ensuring effective communication of IT system statuses, and managing support contracts. Ideal candidates will possess specialized experience and demonstrate key competencies such as attention to detail, customer service, and problem-solving skills. If you're passionate about technology and public service, this opportunity offers a chance to make a real impact in the cybersecurity landscape while working in a collaborative environment.

Qualifications

• Experience in IT-related roles, including maintaining tech systems.
• Must have specialized experience equivalent to GS-12 level.

Responsibilities

• Maintain and troubleshoot IT and electronics communications systems.
• Manage IT system support contracts and communicate status to stakeholders.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position is located in the Department of Homeland Security (DHS), United States Coast Guard (USCG), Assistant Commandant for C4IT (CG-6), Cybersecurity Program Management (CG-62) located in Washington, DC.

Duties:

Requirements:
All qualification requirements must be met by the closing date of the announcement.

Key Requirements:

Qualifications:

Experience: Experience must be Information Technology (IT)-related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

To qualify at the GS-13 grade level: applicants must have at least one (1) full year of specialized experience equivalent to at least the GS-12 grade level in the federal sector. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

Specialized experience must include the following:

• Maintaining and troubleshooting information technology and electronics communications systems;
• Managing IT system support contracts;
• Communicating IT system status, risk assessments, and situational awareness to senior level management and other stakeholders.

NOTE: All experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the four competencies listed below:

Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

NOTE: Education cannot be substituted for experience at this grade level.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES, or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.