INFORMATION TECHNOLOGY SPECIALIST III

State of California; Sacramento, Oakland (CA, CA); Hybrid; USD 106,000 - 142,000; Full time

Job summary

Caltrans is seeking a Salesforce Architect/Information Technology Specialist III to design and deliver complex enterprise Salesforce solutions supporting grant management and customer relationships. The role requires strategic input, senior technical leadership, and coordination across divisions.

The incumbent will lead architecture, development, and integration efforts, including middleware like MuleSoft and API gateways, to align IT with California transportation goals.

Qualifications

• One year of experience as an Information Technology Specialist II; or six years in IT with lead/expert work on complex systems.
• Education substitutions allowed: Master/PhD for 4 years, Bachelor for 3 years; maximum one degree used for substitution.
• College coursework must include 15 semester units of IT or related coursework.

Responsibilities

• Architect and manage Salesforce implementations, including CRM workflows and case management.
• Lead and coordinate IT projects, advising leadership on IT strategy and governance.
• Ensure integration with middleware (e.g., MuleSoft) and enterprise APIs to meet business objectives.

Skills

Salesforce architecture

CRM workflows

Leadership

RESTful APIs

MuleSoft integration

Education

Bachelor's degree in IT or related field

Master's or Doctorate for substitution

Tools

Salesforce

MuleSoft

API gateways

REST

SOAP

Job description

$9,507.00 - $12,740.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/12/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

The selected incumbent will be able to choose their desired location, Headquarters – Sacramento or District 4 – Oakland.
Under the administrative direction of the Application Development and Support Division (ADSD) Chief (CEA), the Salesforce Architect, Information Technology Specialist (ITS) III, operates at the highest level in discovering, assessing, architecting, and delivering the most complex enterprise solutions using Salesforce for customer-facing business processes. Assignments require an advanced level of organizational understanding to bridge the strategic intent and practical, technical application. In addition, advise leadership on formulating IT strategy, policy, and governance for Caltrans's current and emerging technology portfolio. The incumbent acts as a technical lead and solution architect, responsible for defining, designing, developing, documenting, coordinating, and integrating products managed within the Division, implementing IT solutions to meet enterprise business objectives. The incumbent possesses a wide and deep practical technical knowledge base, which includes emerging technologies. The incumbent is recognized as a subject matter expert in their area of specialization, exhibits a mastery level of team leadership qualities and directs the most critical/complex projects.

The incumbent acts as a technical architect with primary focus on architecting and managing Caltrans' grant-making and grant administration lifecycle, customer relationship management (CRM) architecture and workflows, customer success workflows, and case management solutions within Salesforce. The incumbent will provide leadership in developing solutions in support of the Division of Data and Digital Services such as the Grants Management System and overseeing activities supporting development/procurement of such systems, communicating the work to internal and external audiences, and facilitating solution launches. The IT Specialist III performs duties related to the architecture, development, integration, operation, and maintenance of Salesforce implementations including user research, user-centric design, development or configuration, testing and implementation. The incumbent ensures seamless integration with enterprise middleware solutions such as MuleSoft, API gateways, and other integration frameworks to connect with external systems, leveraging RESTful APIs, SOAP, and event-driven architecture.

Domains

Software Engineering

You will find additional information about the job in the Duty Statement .

Working Conditions

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST III

INFORMATION TECHNOLOGY SPECIALIST III $9,507.00 - $12,740.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

United States

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

Caltrans Mission: Improving lives and communities through transportation.
Caltrans Vision: A thriving and connected California.
The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.
Caltrans Director’s EEO Policy and EEO Policy Statement:
https://dot.ca.gov/programs/equal-employment-opportunity
Please Note: Main communication for this position will be through email. Please ensure to include a valid email address on your application.

Special Requirements

Pursuant to California Code of Regulations § 549.90, this position will be filled via the California Department of Transportation Managerial Selection Program (MSP) process.
This process provides for examination and job-selection specific to each position and consistent with the knowledge, skills, and abilities of the classification.
Please read the entire job posting before applying for this position.
This is an OpenExamination.
All applicants must meet the minimum qualifications by the final filing date to participate in the examination.

Minimum Qualifications

One year of experience as an Information Technology Specialist II; or

Six years of information technology experience, two years of which shall include performance of highly specialized work in a lead or expert capacity on highly complex or specialized information technology systems or services in one or more of the major six domains or a closely related or emerging information technology field.

A master's or doctorate degree from an accredited college or university may substitute for four years of the required general information technology experience. A bachelor's degree from an accredited college or university may substitute for three years of the required general information technology experience. An associate's degree from an accredited college may substitute for one year of the required general information technology experience. Only one degree may be used for substitution.

When using education to meet minimum qualifications, education must include 15 semester units (or 22.5 quarter units) of information technology or closely related course work.

Examination Information: This examination will utilize an evaluation of each candidate’s experience and education (E&E) compared to a standard developed from the class specification. For this reason, it is especially important that each candidate take special care in accurately and completely filling out his or her State application (STD. 678). List all experience relevant to the “Minimum Qualifications” that are listed in the Class Specifications above.

This process provides for examination and job-selection specific to each position and consistent with the knowledge, skills, and abilities of the classification. All applicants must meet the minimum requirement for this examination by the final filing date.

This examination will not establish a civil service list; therefore, candidates will not have the ability to transfer their eligibility to other departments. Candidates will be notified in writing of their examination results.

Note: If using Out of Class (OOC) experience, you must submit a copy of your signed and approved Out of Class documentation. Failure to do so may result in your Out of Class experience not being considered during the evaluation process of this examination.

Education: If using your college education to meet the minimum qualifications, college transcripts must be submitted with your application and SOQ. Unofficial transcripts will be accepted for entrance into the examination, however, official transcripts may be required prior to appointment.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant’s education and experience meet the evaluation criteria below and qualify them for the position.

Responses to the SOQ must be submitted on the Department of Transportation's MSP Statement of Qualifications Form (PM-0504). Any SOQ responses that are not submitted on the PM-0504 will not be scored. Each box provided for your response has been limited to 2000 characters.

Each question will be scored individually, therefore, candidates must provide detailed and specific examples from their professional experience, education, and training, that directly answer each of the SOQ questions. The SOQ will be utilized as screening criteria for the hiring interview only and will not be used for the purposes of examination. Additional documents to supplement the PM-0504 will not be reviewed during the SOQ scoring. To learn about the Statement of Qualifications form (PM-0504) and screening process, click here: https://youtu.be/Wi1RbhBY0Ao. The PM-0504 SOQ Form can be found in the Required Application Package Documents section of this advertisement. If you have difficulty opening the form, please try using Mozilla Firefox. Please make sure the number of SOQs on the Form are the same as the number of SOQs below.

The Statement of Qualifications must address the applicant’s qualifications relative to the following:

1. Describe your Information Technology (IT) education and experience (place of work, duration, position title) that have prepared you for this position.

2. Describe your background/technical experience with Salesforce architecture, including security, integration with other tools and scalability.

3. Describe your experience and familiarity in discovering, assessing, architecting, and delivering large complex enterprise Salesforce solutions that were considered transformational. Highlight an example and your role in the project or effort.

4. Describe your experience providing information to leadership and facilitating collaboration with various teams and stakeholders. Detail your functions, within your present or prior role, and how you influence change.

Additional Information

Please include MSP# 26MSP093 and the title of the position you are applying for on the STD. 678 application form.

Please take this 1-minute Caltrans Recruitment Survey to tell us how you found out about this job!

https://www.surveymonkey.com/r/HMQ7LDR

Veterans’ Preference will be granted for this examination. In accordance with Government Codes 18973.1 and 18973.5, whenever any veteran, or widow or widower of a veteran achieves a passing score on an open examination, he or she shall be ranked in the top rank of the resulting eligible list. Veteran status is verified by the California Department of Human Resources (CalHR). Instructions on how to apply for Veterans' Preference are on the Veterans' Preference for Examinations form (CalHR 1093).

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.