Information Technology Specialist 5

State of Iowa - Executive Branch; Des Moines (IA); On-site; USD 90,000 - 130,000; Full time

Job summary

The State of Iowa is seeking an Information Technology Specialist 5 to lead the management and security of Microsoft 365 services. This position plays a critical role in supporting enterprise collaboration tools and ensuring that operations are secure and compliant. Candidates must have experience in IT management, security configurations, and vendor relations, and should reside in Iowa upon onboarding. The role offers a comprehensive benefits package and the opportunity to contribute significantly to the State’s technological services.

Benefits

Health, Dental and Vision Insurance

Flexible Working Environment

Vacation Leave

Sick Leave

Paid Holidays

Life Insurance

Long-Term Disability Insurance

Qualifications

• Experienced in managing Microsoft 365 environments.
• Capable of enforcing security compliance and troubleshooting systems.
• Knowledge in vendor engagement and managing IT projects.

Responsibilities

• Oversee the management and security of Microsoft 365 environments.
• Troubleshoot cross-platform issues involving multiple authentication systems.
• Collaborate with vendors for seamless service delivery.

Skills

Microsoft 365 management

Security configurations

Cross-platform troubleshooting

Vendor management

Collaboration tools expertise

Education

Bachelor's degree from an accredited institution

Specialized training or relevant certifications

Job description

Join to apply for the Information Technology Specialist 5 role at State of Iowa - Executive Branch

Join to apply for the Information Technology Specialist 5 role at State of Iowa - Executive Branch

Job Description

The Department of Management (DOM), Division of Information Technology (DoIT) is seeking an experienced and highly skilled

Job Description

The Department of Management (DOM), Division of Information Technology (DoIT) is seeking an experienced and highly skilled Information Technology Specialist 5. This role will oversee the management, maintenance, and security of our Microsoft 365 tenant and related services. This individual will play a key leadership role in supporting enterprise-level collaboration tools, ensuring secure and compliant operations, and guiding the efforts of vendor partners to deliver seamless service to state agencies.

Key Responsibilities

• Manage and maintain Microsoft 365 tenants, including oversight of Teams, SharePoint Online, OneDrive, Exchange Online, and overall tenant administration with expert knowledge of all Microsoft 365 features and services.
• Serve as the enterprise expert for Microsoft 365 services, technologies, and integrations, including hands-on design and implementation of Microsoft 365 solutions and their dependencies.
• Review, enforce, and recommend security configurations for the Microsoft 365 tenant to ensure compliance with organizational security requirements and support collaboration with the State of Iowa CISO.
• Troubleshoot and resolve cross-platform authentication and authorization issues involving Okta, Active Directory, Azure, and Microsoft 365, including synchronization problems between on-premises and cloud directories.
• Oversee vendor engagements related to migrations, product upgrades, incident responses, and security evaluations for Microsoft 365 services.
• Implement and manage email hygiene and message transport policies (MX, SPF, DKIM, DMARC, TLS), perform bulk user/mailbox modifications using PowerShell, troubleshoot mail flow issues, and support Microsoft 365 eDiscovery and authentication federation processes.
• Provide oversight to the vendor-managed service provider, ensuring all configurations, security settings, and operations align with DOM-DOIT requirements, policies, and standards across the Microsoft MTO environment.
• Collaborate with the service delivery manager to resolve customer issues, facilitate smooth transitions from migration to managed services, and support consistent service quality.
• Influence product direction by participating in backlog and prioritization meetings to align feature implementation with agency needs and priorities.
• Stay current with evolving technology and share knowledge with colleagues and stakeholders.
  
  

Please note, candidates for this position must reside in the state of Iowa at the time of starting the role.

Employer Highlights

The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.

We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Flexible Working Environment- Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance
  
  

Background Check Requirements

• After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).
• Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.
  
  

Minimum Qualification Requirements

• Please note: Applicants must demonstrate the following technical skills on their application materials to pass the initial screening:
  
  

Graduation from an accredited four-year college or university and experience equal to three years of fulltime work: operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites;

OR

an equivalent combination of education and experience substituting the completion of an approved curriculum/specialized training program developed and implemented by or in cooperation with state government; or eighteen semester hours of accredited post high school course work in one of the specialty areas listed above; or certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty areas listed above, for the required education;

OR

an equivalent combination of education and experience substituting one year of the required experience for thirty semester hours of the required education;

OR

employees with current continuous experience in the state executive branch that includes experience equal to six months of full-time work as an Information Technology Specialist 4.

For additional information, please click on this link to view the job description.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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