Information Technology Specialist 3

Internal Revenue Service; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

The Ohio Attorney General’s Office is seeking an experienced Information Technology Specialist 3 responsible for troubleshooting, maintaining systems, and providing excellent customer support. Candidates should have a background in Computer Science or Information Systems and at least 3 years of relevant experience. This role offers the opportunity to work on a team dedicated to supporting state IT services while fostering an inclusive workplace.

Benefits

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums

Paid time off including vacation and holidays

Education and Development Opportunities

Public Retirement Systems

Qualifications

• Minimum 3 years combined work experience in IT, hardware/software support.
• Experience in customer service roles within IT support.
• Knowledge of network systems and troubleshooting.

Responsibilities

• Perform intermediate to advanced troubleshooting and maintenance.
• Provide Tier 1 and Tier 2 level customer support.
• Install, configure, and maintain hardware and software.

Skills

Information Technology

Customer Focus

Problem Solving

Responsiveness

Analyzation

Education

Core associate program in Computer Science or Information Systems

Job description

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The Ohio Attorney General's Office is currently seeking an experienced Information Technology Specialist 3 for a position available in the Information Technology Services (ITS) Section. This position will report in person daily to the headquarter location at 30 E. Broad St Columbus, Ohio 43215.

The successful candidate will perform intermediate to advanced troubleshooting and maintenance by collection of information, acts as lead worker to lower-level support staff, as needed in order to respond and/or resolve routine and/or complex Tier 1 and Tier 2 technical issues in single and/or multiple technology domains, including but, not limited to:

-Installs, maintains, configures, upgrades and/or administers hardware and/or software in assigned technology domains.

-Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple technology domains.

-Provides intermediate to advanced Tier I and Tier 2 level customer support.

-Acts as liaison between users, vendors and/or Information Technology Services.

-Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs,

routers, switches, controllers, multiplexers, or related networking equipment.

-Creates, modifies and maintains scripts.

-Creates and captures images and/or reimages equipment in preparation of deployment.

-Creates, develops and maintains software deployment packages.

-Maintains records of daily data communication transactions, problems and actions taken, or installation activities.

-Troubleshoots network or connectivity problems for users and/or user groups.

-Analyzes and reports computer network security breaches and/or attempted breaches.

-Performs quality checks to ensure efficiency and quality of agency business operations.

-Performs intermediate level education and/or training for clients on individual or group basis remotely or onsite (e.g.,

software, hardware and networks).

-Provides knowledge transfer to lower-level IT professionals on regularly maintained or newly enhanced systems.

-Stays current regarding new technologies, standards and techniques.

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences.We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

AGO#\: 25-06-100

Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media
(Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

Education\: Core associate program in Computer Science or Information Systems or equivalent work experience. AND Experience\: Minimum 3 years combined work experience in any combination of the following\: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 months related work experience as specified by the agency position description and vacancy/job posting.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills\: Information Technology, Customer Focus, Problem Solving, Responsiveness, Analyzation