Information Technology Specialist 3

Ohio; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

The Ohio Attorney General's Office seeks an experienced Information Technology Specialist 3. In this role, you will lead troubleshooting efforts, support users, and manage various technology domains, contributing to enhanced operations within the Information Technology Services Section.

Qualifications

• Minimum 3 years combined work experience in computers and/or telecommunications software/hardware.
• 12 months related work experience as specified by the agency position description.

Responsibilities

• Perform intermediate to advanced troubleshooting and maintenance.
• Act as lead worker to lower-level support staff.
• Provide Tier I and Tier II level customer support.

Skills

Information Technology

Customer Focus

Problem Solving

Responsiveness

Analyzation

Education

Core associate program in Computer Science or Information Systems

Job description

The Ohio Attorney General's Office is currently seeking an experienced Information Technology Specialist 3 for a position available in the Information Technology Services (ITS) Section. This position will report in person daily to the headquarter location at 30 E. Broad St Columbus, Ohio 43215.

The successful candidate will perform intermediate to advanced troubleshooting and maintenance by collection of information, acts as lead worker to lower-level support staff, as needed in order to respond and/or resolve routine and/or complex Tier 1 and Tier 2 technical issues in single and/or multiple technology domains, including but, not limited to:

-Installs, maintains, configures, upgrades and/or administers hardware and/or software in assigned technology domains.

-Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple technology domains.

-Provides intermediate to advanced Tier I and Tier 2 level customer support.

-Acts as liaison between users, vendors and/or Information Technology Services.

-Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs,

routers, switches, controllers, multiplexers, or related networking equipment.

-Creates, modifies and maintains scripts.

-Creates and captures images and/or reimages equipment in preparation of deployment.

-Creates, develops and maintains software deployment packages.

-Maintains records of daily data communication transactions, problems and actions taken, or installation activities.

-Troubleshoots network or connectivity problems for users and/or user groups.

-Analyzes and reports computer network security breaches and/or attempted breaches.

-Performs quality checks to ensure efficiency and quality of agency business operations.

-Performs intermediate level education and/or training for clients on individual or group basis remotely or onsite (e.g.,

software, hardware and networks).

-Provides knowledge transfer to lower-level IT professionals on regularly maintained or newly enhanced systems.

-Stays current regarding new technologies, standards and techniques.

Education: Core associate program in Computer Science or Information Systems or equivalent work experience. AND Experience: Minimum 3 years combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 months related work experience as specified by the agency position description and vacancy/job posting.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology, Customer Focus, Problem Solving, Responsiveness, Analyzation