Information Technology Specialist

CSI Companies; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

CSI Companies is seeking an EPIC TDR Tester to prepare healthcare facilities for a successful EPIC system go-live. The role includes deploying, configuring, and testing IT hardware and software while collaborating with clinical and IT teams to ensure seamless integration into workflows. Ideal candidates will possess strong technical expertise, especially in Windows systems and EHRs like EPIC, and have excellent communication skills.

Qualifications

• Strong proficiency in deploying and troubleshooting Windows-based systems and peripherals.
• Experience with EPIC or other Electronic Health Record (EHR) systems is highly desirable.
• Excellent verbal and written communication skills.

Responsibilities

• Install, configure, and troubleshoot end-user devices including computers and printers.
• Conduct comprehensive end-to-end testing of devices to verify functionality within the EPIC environment.
• Coordinate with clinical and IT teams to schedule and perform testing activities.

Skills

Proficiency in Windows-based systems

Troubleshooting peripherals

Networked device configurations

Analytical Thinking

Communication Skills

Documentation Accuracy

Job description

This range is provided by CSI Companies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $40.00/hr

Location: Central PA

Travel: You will travel to different hospitals/clinics in the Central PA region

Start Date: July 14th & July 28th

Duration: 1 - 2 month contract

Hours: Monday - Friday 8am - 5pm

Pay: $30 - $40/hour

Overview

As an EPIC TDR Tester, you will play a critical role in preparing healthcare facilities for a successful EPIC system go-live. This position involves deploying, configuring, and testing IT hardware and software to ensure all devices are fully operational and integrated with EPIC workflows.

Key Responsibilities

Device Deployment & Configuration

• Install, configure, and troubleshoot end-user devices including computers, printers, scanners, and peripherals.
• Ensure all hardware meets technical requirements for EPIC system compatibility.

Testing & Validation

• Conduct comprehensive end-to-end testing of devices to verify functionality within the EPIC environment.
• Validate device connectivity, application performance, and workflow integration.

Documentation & Reporting

• Maintain accurate and detailed records of hardware deployment, configurations, and test outcomes.
• Create and update documentation for testing processes and troubleshooting steps.

Collaboration & User Support

• Coordinate with clinical and IT teams to schedule and perform testing activities.
• Provide guidance and hands-on support to end users during the testing process.

Issue Troubleshooting

• Diagnose and resolve hardware or configuration issues quickly and effectively.
• Document issues and resolutions for future reference and continuous improvement.

TDR Script Execution

• Assist in developing and refining test scripts tailored to EPIC workflows.
• Execute testing scripts to ensure all systems function as expected before go-live.

Device Readiness Tasks

• Support device readiness efforts, including hardware labeling, asset tagging, and inventory management.

Required Skills & Qualifications

Technical Expertise

• Strong proficiency in deploying and troubleshooting Windows-based systems and peripherals.
• Familiarity with networked device configurations and healthcare IT environments.

EHR Knowledge

• Experience with EPIC or other Electronic Health Record (EHR) systems is highly desirable.

Analytical Thinking

• Proven ability to identify, analyze, and resolve technical issues independently and effectively.

Communication Skills

• Excellent verbal and written communication skills for interacting with technical and clinical staff.

Documentation Accuracy

• Detail-oriented with the ability to maintain thorough documentation of processes and findings.
• Ability to work well in cross-functional teams, maintaining a customer-focused approach.

Preferred Experience

• Previous experience in TDR roles, device rollout projects, or large-scale IT hardware deployments.
• Familiarity with hospital or clinical environments and understanding of end-user workflows.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Health Care Provider

• Industries

  Hospitals

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