Information Technology Specialist

Berk Enterprises; Warren (OH); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Competitive salary

Dental insurance

Job summary

Berk Enterprises, Inc. is seeking an Information Technology Specialist to support day-to-day IT operations, troubleshoot issues, and assist with business application development and reporting. You will work closely with the IT team to improve systems and processes across the organization.

The role blends technical support with ERP and reporting tasks, requiring strong SQL, C#, PowerShell, and ERP experience, preferably Epicor Prophet 21, to help optimize business workflows and solutions.

Qualifications

• 1 to 3 years in IT roles involving software development, database/reporting, operations or related technical duties.
• Knowledge of SQL Server, SSRS, C#, PowerShell, Power Automate, Microsoft 365 administration, Windows Desktop support, and Active Directory / Entra ID.
• Understanding of networking fundamentals and strong troubleshooting, documentation, and communication skills.

Responsibilities

• Assist with internal application, report, and integration support.
• Write, update, or test basic SQL queries, reports, and documentation.
• Assist with Epicor Prophet 21 / P21 ERP business application support and issue investigation.
• Help develop or document automation solutions to improve business processes.
• Participate in software testing, deployment validation, and process documentation.
• Document code, reports, workflows, troubleshooting steps, and technical solutions.

Skills

Troubleshooting

Documentation

Communication

Teamwork

Education

Bachelor’s degree in computer science or information systems

Tools

SQL Server

SSRS

C#

PowerShell

Power Automate

Microsoft 365 administration

Active Directory / Entra ID

Windows Desktop support

API integrations

Azure services

SharePoint administration

Git / Microsoft DevOps

Epicor Prophet 21

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary
• Dental insurance

About the Job

Company Description

Berk Enterprises, Inc. is a leading supplier of foodservice disposables and custom packaging for restaurant chains and distributors across the United States. The company focuses on providing high-quality, reliable products that help customers streamline their operations and enhance brand presentation. Berk Enterprises works closely with clients to deliver both standard and customized solutions that meet diverse food service needs. As a growing organization, the company values innovation, strong partnerships, and a commitment to excellent customer service, offering team members opportunities to contribute to an expanding national footprint.

Role Description

The Information Technology Specialist is primarily responsible for assisting with day-to-day IT support, troubleshooting, business application support, reporting, documentation, and process improvement. This position blends IT operations support with exposure to application development, database/reporting work, business systems support, and infrastructure/security practices. The position will work closely with the Information Technology Manager. IT Team members and business users to troubleshoot system issues, document processes, support technology requests, and assist with solutions that improve business operations.

Business Applications, Reporting & Automation

• Assist with internal application, report, and integration support.
• Write, update, or test basic SQL queries, reports, and documentation.
• Assist with Epicor Prophet 21 / P21 ERP business application support and issue investigation.
• Help develop or document automation solutions that improve business processes.
• Participate in software testing, deployment validation, and process documentation.
• Document code, reports, workflows, troubleshooting steps, and technical solutions.

Qualifications

• 1 to 3 years of experience in IT role involving software development, Database /Reporting, Operations or a related technical role.
• Knowledge of SQL Server, SSRS, C#, Microsoft PowerShell, Microsoft Power Automate, Microsoft 365 administration, Windows Desktop support, and Active Directory / Entra ID, Microsoft Forms
• Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
• Strong troubleshooting, analytical, communication, and documentation skills.
• Strong verbal and written communication skills and attention to detail.
• Ability to meet deadlines and maintain a high sense of urgency.
• Friendly and helpful attitude with a customer-service orientation.
• Ability to work well independently and as part of a team.
• Strong work ethic, documentation habits, and willingness to learn.
• SQL Server, SSRS reporting, Power BI, Power Automate, API integrations, Azure services, or SharePoint administration.
• Some exposure C#, JavaScript, HTML/CSS, Git, Microsoft DevOps, or other development tools.
• ERP or business systems experience, preferably Epicor Prophet 21.
• Knowledge of source control tools such as Git, Microsoft Devops.

Education Requirements

• Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent combination of education and relevant work experience.

Travel & Physical Requirements

• Ability to lift and transport computer equipment up to 50 pounds when needed.
• Occasional travel between company facilities as and when needed.

Flexible work from home options available.