Information Technology Specialist 2 Fort Worth, TX

Torc Robotics, Inc.; Fort Worth (TX); On-site; USD 77,000 - 93,000; Full time

Job summary

Join a leading company in autonomous vehicle technology as part of the IT Operations Team. You will provide critical support for IT services, troubleshoot issues, and assist end-users with a focus on enhancing their experience. With a collaborative culture and a commitment to innovation, this role offers opportunities for personal and professional growth.

Benefits

100% paid medical, dental, and vision premiums

401K plan with a 6% employer match

Flexibility in schedule and generous paid vacation

Company-wide holiday office closures

Qualifications

• 2+ years of experience in helpdesk position.
• Relevant certifications like ITIL, CompTIA A+ are a plus.

Responsibilities

• Responsible for triaging incoming requests.
• Deploying and troubleshooting end-user equipment.

Skills

Troubleshooting

Communication

Problem Solving

Education

Associates degree in Computer Science

Tools

Active Directory

Office 365

VMware

Job description

At Torc, we have always believed that autonomous vehicle technology will transform how we travel,move freight, and do business.

A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners.Now a part of the Daimler family , we are focused solely on developing software for automated trucks to transformhow the world moves freight.

Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer.

Join our IT Operations Teams where you will be supporting and optimizing mission-critical Information Technology (IT) services.

What you will do:

Helpdesk - Communication, Response and Escalation

• Responsible for triaging incoming requests through multiple input channels.
• Troubleshooting and/or escalation to Systems Administration/Engineering team as needed.
• Training end-users on systems use and operations from our wide range of technologies and solutions.
• Working with end-users to determine and translate needs into actionable items.
• Using and contributing to our internal knowledgebase, providing both internal as well as user- facing documentation as appropriate.
• Using remote support tools to empower an extremely mobile workforce.
• Participating in an on-call/after-hours rotation.
• Assisting with inventory maintenance and records of all hardware and software.
• Maintaining ticket hygiene and asset inventory updates in centralized systems.

IT Support

• Deploying, reimaging, upgrading and troubleshooting end-user equipment.
• Assisting with our conference room solutions.
• Providing support for general needs such as cable/adapter procurement.
• End-user work area setup and upgrading.
• Assist our Systems Administration/Engineering team with racking server and network gear.

What you will need to Succeed:

Education, Licensing, and Certifications Required

• Associates degree in Computer Science, Information Technology, related field of study, or equivalent training and experience in an IT support environment.
• Relevant certifications are a plus – ITIL v3/v4, CompTIA A+, Network+, Linux+, Security+ or similar.
• Legally entitled to work in the US.

Experience, Knowledge, Skills, and Abilities

• 2+ years of experience in helpdesk position assisting end-users with IT troubleshooting and problem solving in a team setting.
• Both Microsoft Windows, Mac OS, and Linux experience strongly preferred.
• General understanding of Active Directory, Azure Active Directory, Office 365.
• Proven experience in troubleshooting.
• Foundational knowledge of networking principles, VoIP support and virtualization technologies such as VMware and/or VDI environment support.
• Exposure to compliance and security standards; basic knowledge of ISO/IEC 27001, NIST 800-53, or similar information security standards.
  

Perks of Being a Full-time Torc’r

Torc cares about our team members, and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (availableimmediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance

Hiring Range for Job Opening

US Pay Range

$77,400 - $92,900 USD

At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities.

Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School Select...

Degree Select...

LinkedIn Profile

How did you first hear about this job? Please list the site, event, or person that referred you. *

Are you local to the Dallas Fort Worth area? * Select...

What is your availability or desired start date? *

What are your salary expectations? *

Are you legally authorized to work in the United States for TORC Robotics? * Select...

Do you require or will you require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally in the United States for TORC Robotics? * Select...

In which country or countries do you now have, or ever had, citizenship or dual citizenship? *

U.S. Export Control

The following question is the for sole purpose of ensuring compliance with U.S. laws concerning the export of controlled or protected technologies or information. If youdo notwish to be considered for positions whose activities are subject to the Export Control Laws, then you mayskipthis question. If youdowish to be considered for positions whose activities are subject to the Export Control Laws, then youmustanswer the following:

Please answer YES or NO to whether you are one of the following: (a) a citizen of the United States, (b) a lawful permanent resident of the United States, or (c) a person admitted into the United States as an asylee or refugee.

If you answer NO, then please indicate your (a) Citizenship and (b) U.S. Immigration Status.

If there is any additional information you would like us to consider when evaluating your application, please provide it below.

Do you have an agreement between you and your current or former employer that may restrict your ability to accept this offer of employment with Torc or restrict any work that you may do for Torc? * Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Torc Robotics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.