Information Technology Specialist

Veterinary United; Clinton Charter Township (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT Specialist to support its growing technology initiatives across multiple veterinary locations. This full-time role involves installing and troubleshooting hardware, managing IT inventory, and providing exceptional support to staff. The ideal candidate will possess strong problem-solving skills, a solid understanding of networking principles, and a commitment to customer service. Join a vibrant team that values empowerment and offers a competitive salary, generous benefits, and a positive work culture focused on making a meaningful impact in veterinary care.

Benefits

Competitive salary based on skills and experience

Generous paid time off

Health, Dental, Vision, and Pet Wellness Plans

Complimentary Planet Fitness membership

401(k) with matching contributions

Positive and vibrant work culture

Opportunity to make a meaningful impact in veterinary care

Qualifications

• 3+ years of IT experience with ability to work independently.
• Strong knowledge of networking and IT security standards.
• Excellent communication skills to explain tech concepts.

Responsibilities

• Install and troubleshoot PCs and network equipment.
• Perform remote and on-site diagnostics for veterinary offices.
• Log work and resolutions into the support ticketing system.

Skills

Problem-solving skills

Networking principles (TCP/IP, DNS, DHCP, VPN)

IT security standards

Customer service orientation

Technical communication

Familiarity with macOS, Windows, iOS, and Android

Experience with Windows Domains and Active Directory

Automation systems

Education

Associate or Bachelor's degree in a related field

Tools

Microsoft Office Suite

Office 365

Firewalls

Support ticketing system

Job description

OUR TEAM IS LOOKING FOR AN IT SPECIALIST!

Position Overview

The IT Specialist’s primary role is to provide support to our staff across our veterinary hospital locations and corporate headquarters. Veterinary United has over 500 team members and 25 locations, including Veterinary Hospitals, Boarding Centers, and our corporate offices. The successful candidate will work directly with the Director of Technology and other IT team members to support our growing technology initiatives in a high-volume ticket environment.

Hours

Full-time position, Monday through Friday, with alternating weekend on-call coverage among IT team members.

Environment

This is an in-office role, with travel to external veterinary sites for physical support when necessary.

Responsibilities

Our IT Specialist will:

• Install PCs and related equipment (monitors, network switches, etc.).
• Travel to multiple veterinary hospitals within the state.
• Log work and resolutions into the support ticketing system.
• Perform remote and on-site diagnostics for satellite veterinary offices.
• Troubleshoot network issues for wireless and wired networks.
• Assist with updating and preparing PCs for installation.
• Repair and replace computer and server hardware.
• Assist with IT inventory management through auditing and data entry.
• Train end users on technologies such as Microsoft Windows, Microsoft Office, Basecamp, and others.
• Occasionally lift and move equipment up to 50 lbs.
• Collaborate with the IT team to implement initiatives and projects.
• Perform other related duties as assigned.

Qualifications

Candidates should have:

• A valid Michigan driver’s license.
• An associate or bachelor’s degree in a related field, or equivalent experience.
• At least 3 years of IT experience, with the ability to work independently.
• Familiarity with macOS, Windows, iOS, and Android.
• Strong problem-solving skills related to technology and computer issues.
• Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN).
• Understanding of IT security standards, telecom, and VOIP protocols.
• Knowledge of hardware components, peripherals, and troubleshooting.
• Experience with Windows Domains, Active Directory, Microsoft Office Suite, Office 365, and firewalls.
• Comfort with automation systems and learning new software quickly.
• Excellent communication skills to explain technical concepts to non-technical users.
• Strong customer service orientation and proactive support approach.
• Veterinary or healthcare IT experience is preferred.

Advanced Certifications (Preferred)

Certifications such as CompTIA A+, Network+, CISSP, CCNA, MCDST, or similar are a plus.

The Perks

• Competitive salary based on skills and experience.
• Generous paid time off.
• Health, Dental, Vision, and Pet Wellness Plans.
• Complimentary Planet Fitness membership.
• 401(k) with matching contributions.
• Positive and vibrant work culture.
• Opportunity to make a meaningful impact in veterinary care.

About Veterinary United

Our mission is to Inspire, Empower, and Lead! Veterinary United is a growing network of over 25 hospitals in Michigan, dedicated to high-quality patient care and client satisfaction within a culture of empowerment. We support your growth and development and value optimistic, passionate, and pet- and people-focused individuals.

Your future awaits.