Virtual Care Analyst-Technology

Ascension; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a compassionate and innovative team dedicated to enhancing healthcare through technology. As an Associate, you will play a vital role in supporting virtual care solutions, collaborating with partners, and ensuring seamless operations. This position offers an opportunity to leverage your technical skills and customer service expertise in a meaningful way, contributing to the well-being of communities. With a commitment to personal and professional growth, this role provides a chance to thrive in a supportive environment while making a significant impact in the healthcare landscape.

Benefits

PTO

Health Insurance

Retirement Plans

Disability Benefits

Tuition Reimbursement

Community Engagement Opportunities

Qualifications

• 3+ years of experience in virtual care and language services.
• Strong understanding of IT security and client/server architecture.

Responsibilities

• Support implementation and configuration of virtual care products.
• Collaborate with partners to ensure product requirements are met.

Skills

Customer Service

Communication Skills

Troubleshooting

Networking

Agile Methodologies

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Zoom

Tytocare

Language Line

Job description

We Are Hiring

• Department: AP Digital Virtual Care
• Schedule: 8-hour shift, Monday-Friday
• Location: Remote

What You Will Do

As an Associate with Ascension Technologies, you will work with Virtual Care Business Partners to translate business requirements into product solutions.

About the role:

With over 4,000 associates, Ascension Technologies enables data access across applications, transforming interactions between clinicians and patients, and improving community health with agility. Our associates leverage technology to create collaborative solutions that enhance health decisions daily. We believe in being tech founders, not just fixers, and advocate for a compassionate, just society through our actions and words, developing software solutions to support this mission.

Minimum Requirements

• Support the implementation, configuration, and support of virtual care and language services products within an agile team.
• Create agile stories to meet business partner expectations and ensure timely completion.
• Collaborate with virtual care partners to ensure products and workflows meet requirements.
• Escalate barriers or concerns impacting timelines.
• Diagnose and troubleshoot business issues and virtual care equipment independently, identifying patterns and solutions.
• Provide clear instructions to onsite and remote partners on troubleshooting processes.
• Have a basic understanding of networking, hardware/software evaluation, systems management, client/server architecture, IT security, video conferencing peripherals, and operation of PC, Mac, iOS, and Android platforms.
• Multitask effectively and adapt to changing priorities.
• Understand and meet business partner expectations with prompt customer service.
• Build productive networks within internal teams, external partners, and vendors.
• Respond effectively to user problems through active listening and clarification.
• Analyze events and apply technical knowledge per established procedures.
• Document processes clearly and concisely according to standards.
• Share knowledge within the team.
• Participate in rotating 24/7/365 on-call support.

Preferred Experience

• Minimum 3 years of relevant experience.
• Experience with Virtual Care and Language Services platforms such as Zoom, Tytocare, Language Line.
• Strong communication, customer service, and collaboration skills, with ability to explain complex tech concepts.

• Experience with Agile Scrum is desirable but not required.
• Experience facilitating integrations (HL-7 and API).

What You Will Need

Education: High School diploma with 2 years of experience, or Associate's/Bachelor's degree, or 4 years of relevant experience.

Additional Preferences

No additional preferences.

Why Join Our Team

Join Ascension, a team of over 134,000 dedicated individuals committed to compassionate, personalized care. We offer inclusive culture, education, career coaching, and benefits, including $46 million in tuition assistance for growth. Grow your career and make a difference in your community with us.

Equal Employment Opportunity

Ascension provides equal employment opportunities regardless of race, religion, gender, age, disability, or other protected statuses, in accordance with laws.

For more information, view the EEO posters in English and Spanish.

We support military families, encouraging the application of military experience to civilian roles.

Additional Notices

Employment offers are made only through official applications. Beware of fraudulent offers. We do not solicit banking info.

E-Verify

We participate in E-Verify. Click the link for more info.

Benefits

Our benefits include PTO, health insurance, retirement plans, disability, EAP, parental leave, tuition reimbursement, and community engagement opportunities. Benefits vary by position, and compensation depends on experience, skills, education, and performance.