Information Technology Project Engineer

TAG Solutions; City of Albany (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT service provider in Albany, NY, seeks an IT Project Technician to implement IT projects through planning, execution, and monitoring. Responsibilities include supporting local and wide area networks, creating technical documentation, and interacting with customers. Candidates should have a minimum of three years of experience in Microsoft Server environments, VMware, and IP networking. Strong communication and project management skills are essential for success in this role.

Qualifications

• Three years of experience installing/administering Microsoft Server platforms.
• Three years of experience with VMware vSphere Hypervisor.
• Three years of IP networking experience.
• Experience with configuration and maintenance of network devices.
• Familiarity with Microsoft 365 services.
• Project management expertise required.
• Strong technical writing skills needed.

Responsibilities

• Provide implementation support for local and wide area networks.
• Meet with clients to assess project needs.
• Create and maintain technical documentation.
• Set daily project priorities and coordinate with customers.
• Document consulting activities for reference.
• Act as an escalation resource for support teams.

Skills

Microsoft Server platforms installation and administration

VMware vSphere Hypervisor

IP networking

Layer 2/3 network switches configuration

Microsoft 365 services

Project management

Technical writing

Communication skills

Tools

VMware vCenter Server

Firewalls

Job description

IT Project Technicians are primarily responsible for implementing IT projects for customers through four areas of the project lifecycle - planning, execution, performance/monitoring, and project close. The IT Project Technician assists with design and initiation of new projects as needed.

Qualifications

• Minimum three (3) years installing and administering supported Microsoft Server platforms.
• Minimum three (3) years virtualization experience installing and administering VMware vSphere Hypervisor and vCenter Server environments.
• Minimum three (3) years IP networking experience.
• Experience with the configuration, installation and maintenance of Layer 2/3 network switches, Routers, Wireless Access Points & Controllers, and Firewalls.
• Experience with Microsoft 365 services is a must.
• Project management and planning experience.
• Excellent communication skills, ability to multitask and deliver professional services independently as well as with a team.
• Technical writing and documentation.
• Do what-ever-it-takes attitude.
• Valid driver’s license and reliable transportation.
• Technical certifications are desired (VCP, VCAP, CCNA, MCSE, etc.) but not required; be ready to learn from and educate peers.

Responsibilities

• Provides planning, implementation, and support for customer’s local and wide area networks, servers, sans, virtual environments, and cloud service providers.
• Meets regularly with customers, peers, and managers to assess ongoing projects.
• Creates technical documentation.
• Establishes daily priorities from project plans and schedules, coordinating project work with customers and the Manager, Proactive Services.
• Documents consulting activities for billing and reference purposes.
• Interacts effectively with customers, peers, and management.
• Serves as an escalation resource for Managed Services Help Desk team on assigned dates.
• Presents TAG Solutions in a professional manner.
• Maintain the confidentiality, integrity and availability of all TAG Solutions and customer information assets.