Information Technology Project Coordinator

RL Canning; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Short-Term Disability Insurance

AD&D and Life Insurance

401(k) with matching

Job summary

RL Canning, Inc. is a global IT managed services and consultancy firm seeking a Project Coordinator for remote work in the United States.

The role focuses on service transitions, onboarding clients to the managed Service Desk, coordinating ServiceNow and Nexthink deployments, and managing device refresh programs. The US base salary ranges from $70,000 to $90,000 per year (W2) with a comprehensive benefits package.

Qualifications

• 2–3 years of project coordination or project management in IT services.
• Experience bringing clients live on a new service or platform.
• Familiarity with IT service management concepts (incident, change, knowledge, SLAs). ITIL familiarity expected.
• Experience coordinating deployments such as ServiceNow or device refreshes.
• Strong organizational and communication skills.

Responsibilities

• Lead IT service transitions for new clients from kickoff to go-live and handoff to steady-state operations.
• Coordinate ServiceNow implementations and hosted onboarding with architects and clients.
• Manage Nexthink rollouts and dashboards, including value realization handoff.
• Track data migration, testing, and training; schedule user acceptance testing and launch communications.
• Coordinate laptop and device refresh projects with vendors and client IT.
• Serve as primary client contact during transitions and provide weekly status updates.

Skills

ITIL familiarity

Project coordination

Stakeholder communication

Microsoft 365

Tools

ServiceNow SPM

Nexthink

Job description

Remote Role – United States (Prefer AZ or IL)

**We are not offering visa sponsorship or C2C for this position due to resource requirements

Who We Are

RL Canning is a global IT managed services and consultancy firm committed to enhancing the digital workplace by driving value through technology and operational excellence. Our comprehensive service portfolio, supported by an ecosystem of digital innovators, delivers industry-leading solutions tailored to each customer's unique needs. We focus on achieving better, faster results aligned with long-term strategic goals.

Job Overview

RL Canning is seeking an experienced Project Coordinator who is equally comfortable owning the plan and rolling up their sleeves to coordinate the details. You will own RL Canning’s service transition efforts, taking new and expanding clients from signed agreements to steady-state operations. This includes onboarding clients to our managed Service Desk, coordinating ServiceNow and Nexthink deployments, and running device and laptop refresh programs. You will serve as the client’s primary point of contact during transition and the go-to person our internal teams rely on to know what happens next.

The US base salary range for this full-time position is $70,000.00 to $90,000.00 annually W2, along with a comprehensive benefits package detailed in the “Benefits Offered” section of the job description. The salaried wage offered within this range will be influenced by factors such as work location, job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more specific information about the salary range, considering these factors. Compensation and benefits remain in the Company's sole discretion and may be modified at the Company’s absolute discretion, consistent with applicable law, until they are paid.

In this role, you will

• Lead IT service transitions for new clients from kickoff through go-live, hypercare, and handoff to steady-state operations, building and maintaining transition plans with milestones, dependencies, readiness criteria, and cutover activities.
• Coordinate ServiceNow implementations and enhancements, including Hosted ServiceNow onboarding, in partnership with architects, developers, and client stakeholders.
• Manage Nexthink and digital employee experience rollouts, from agent deployment planning through dashboard and value realization handoff.
• Track configuration, data migration, integration, and testing activities, and schedule and facilitate user acceptance testing, training sessions, and launch communications while keeping scope changes documented and approved.
• Plan and coordinate laptop and device refresh projects, including procurement timing, imaging, shipping, deployment scheduling, and asset tracking, working with vendors, logistics partners, field technicians, and client IT to keep refresh waves on schedule.
• Serve as the primary client contact during transitions, running status meetings, delivering concise weekly updates, and communicating clearly with end users and sponsors about what to expect and when.
• Maintain RAID logs (risks, actions, issues, decisions), manage project budgets, hours, and change requests with account management, and elevate early when timelines, budget, or quality are at risk.
• Coordinate resources across Service Desk, engineering, ServiceNow, and partner teams while managing multiple concurrent transitions, keeping project plans and documentation current in project and ITSM tools, and leading lessons-learned reviews to improve the standard transition playbook, templates, and checklists.
• Perform other tasks as necessary to support and achieve business objectives.

For this role, you will need

• 2 to 3 years of experience in project coordination or project management in IT services, ideally within a managed services provider, service desk, or IT consulting environment.
• Hands-on experience bringing clients or business units live on a new service, platform, or support model.
• Working knowledge of IT service management concepts (incident, request, change, knowledge, SLAs). ITIL familiarity is expected.
• Experience coordinating technology deployments such as ServiceNow, endpoint tools, or device refreshes.
• Strong organizational skills and the discipline to manage multiple projects and deadlines at once.
• Clear, confident written and verbal communication with both technical teams and client executives.
• Proficiency with Microsoft 365, including Teams, Excel, SharePoint, and a project tool such as ServiceNow SPM or Microsoft Planner.
• A service mindset: you take ownership, follow through, and make clients feel looked after.
• Willingness to travel as needed to support client projects and corporate responsibilities.

Why Join Us

Cutting-Edge Innovation & Technology: Unlock the opportunity to be a vital part of a cutting-edge environment where innovation is not just encouraged but is a way of life. You'll have the chance to work with the latest technologies, contribute to ground-breaking projects, and stay at the forefront of advancements in the IT industry.

Professional and Personal Growth: We are dedicated to investing in our team’s growth and success. By providing the tools, resources, and support needed to enhance skills and stay ahead of industry trends, we empower our team members to unlock new opportunities for advancement. We believe that fostering individual growth strengths careers and drives the collective success of our company.

Collaborative & Inclusive Culture: Be part of a team where collaboration drives success. Our inclusive culture celebrates diverse perspectives and ensures every voice is heard, creating an environment where innovation and teamwork flourish. You’ll collaborate with skilled professionals from a wide range of backgrounds, exchanging ideas, tackling challenges, and crafting solutions that make a real impact. Together, we build a stronger, more dynamic workplace where collective problem-solving is at the heart of everything we do.

Empowering Work Environment: Discover the opportunity to be an integral part of a team where your ideas are not only heard but celebrated, and your contributions have a direct impact. In this role, you’ll experience a sense of purpose as your work drives meaningful results for our projects and clients. We prioritize your growth and ensure that your potential is recognized, fostering an environment where your efforts lead to both personal fulfillment and collective success.

Benefits Offered

• Short-Term Disability Insurance
• Accidental Death & Dismemberment (AD&D) and Life Insurance
• 401(k) retirement savings plan with employer matching
• Paid Time Off
• Paid Holidays

** RL Canning is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, marital status, national origin or ancestry, age, disability (physical or mental), veteran status, or any other status protected by federal, state, or local law.