Information Technology Operations Support

Scion Staffing; Addison (TX); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision

Employer-sponsored benefits

Paid time off

Career growth opportunities

Job summary

Scion Staffing, on behalf of a rapidly growing healthcare services organization in Addison, TX, seeks an IT Support & Operations Specialist to provide hands-on end-user support, hardware deployment, onboarding, endpoint management, and IT operations coordination across multiple sites.

You'll work with clinicians and staff to ensure devices are provisioned, secured, and fully operational before patient care begins, while contributing to documentation, ticketing improvements, and scalable

Qualifications

• Minimum 2+ years of professional IT support or help desk experience.
• Experience with user onboarding, account provisioning, password resets and ticketing tools.
• Foundational knowledge of TCP/IP, DNS, DHCP, VPN and MFA security basics.
• Strong communication and documentation skills for non-technical users.
• Experience improving help desk processes and onboarding workflows.
• Associate degree in IT or related field or relevant certifications (A+, Network+, Security+, AZ-900, MS-900).

Responsibilities

• Configure, deploy, provision, maintain, and troubleshoot laptops, desktops, peripherals, user accounts, and endpoint devices.
• Coordinate technology setup for new clinics across states by ordering hardware and ensuring locations are ready for clinicians.
• Manage support requests from intake to resolution using ticketing systems.
• Perform routine system maintenance, software updates, password resets, and basic security tasks including MFA configuration.
• Contribute to onboarding procedures, documentation, and IT workflows in a fast-growing environment.

Skills

End-user support

Onboarding

Account provisioning

Ticketing systems

Remote support

Documentation

Customer service

Troubleshooting

Education

Associate degree in IT or related field

CompTIA A+/Network+/Security+

AZ-900 / MS-900 certifications

Tools

Remote support tools

Endpoint management software

IT asset management software

MS 365 Admin

Active Directory

Job description

Scion Staffing has been engaged to conduct a search for an IT Support & Operations Specialist for a rapidly growing healthcare services organization committed to expanding and modernizing its technology operations. This is a full-time, onsite opportunity based in Addison, Texas.

POSITION OVERVIEW:

Join a growing IT organization where you'll provide hands-on technical support while helping build and improve a developing IT support function. This role combines end-user support, hardware deployment, user onboarding, endpoint management, and IT operations with the opportunity to coordinate technology rollouts for newly onboarded clinical facilities across multiple states. If you enjoy solving technical challenges, working directly with users, and contributing to the growth of a collaborative IT team, this is an excellent opportunity to expand your skills and advance your career.

PERKS:

• Competitive salary of $48,000-$58,000, based on experience
• Comprehensive medical, dental, vision, and employer-sponsored benefits
• Opportunity to help shape and grow a modern IT support organization in a rapidly expanding company
• Exposure to infrastructure, endpoint management, enterprise technology, and multi-site IT operations
• Collaborative team environment with opportunities for professional development and long-term career growth

RESPONSIBILITIES:

• Configure, deploy, provision, maintain, and troubleshoot laptops, desktops, peripherals, user accounts, and endpoint devices while supporting employee onboarding, hardware lifecycle management, inventory tracking, equipment ordering, shipping, and asset management.
• Coordinate the technology setup for newly onboarded clinical facilities across multiple states by determining equipment requirements, ordering and shipping hardware, configuring clinician devices, verifying printer and network connectivity, and working remotely with on-site facility contacts to ensure each location is fully operational before clinicians begin providing patient care.
• Manage support requests from initial intake through resolution or escalation by utilizing ticketing systems, maintaining accurate documentation, communicating proactively with end users, and helping strengthen help desk processes, documentation, and adoption of a structured ticketing environment.
• Perform routine system maintenance, software installations, operating system updates, password resets, account provisioning, access management, basic endpoint support, and foundational security tasks including multi-factor authentication (MFA) configuration and security best practices.
• Contribute to the continued growth of the IT organization by improving onboarding procedures, support documentation, asset management, operational workflows, and overall IT support processes within a fast-paced, expanding environment.

QUALIFICATIONS:

• Minimum 2+ years of professional IT Support, Desktop Support, Technical Support, Help Desk, Service Desk, or End User Support experience.
• Experience with user onboarding, account provisioning, password resets, access management, ticketing systems, remote support tools, IT asset management, inventory tracking, hardware ordering, shipping, and equipment lifecycle management.
• Foundational understanding of TCP/IP, DNS, DHCP, wireless networking, VPN connectivity, basic security principles, multi-factor authentication (MFA), phishing awareness, and responsible user access management.
• Strong troubleshooting, documentation, organization, customer service, verbal communication, and written communication skills with the ability to explain technical concepts clearly to non-technical users.
• Experience contributing to process improvements, help desk operations, documentation, ticket ownership, and operational consistency within a growing IT environment is highly preferred.
• Associate degree in Information Technology, Cybersecurity, Computer Information Systems, or a related field or an equivalent industry certification such as CompTIA A+, Network+, Security+, Microsoft Azure Fundamentals (AZ-900), or Microsoft 365 Fundamentals (MS-900).

COMPENSATION AND BENEFITS:

This position offers a competitive compensation package with an anticipated salary range of $48,000-$58,000 annually, depending on experience and qualifications, along with comprehensive medical, dental, and vision insurance, paid time off, company holidays, and additional employer-sponsored benefits. You'll join a growing IT organization where you'll gain exposure to enterprise technology, endpoint management, infrastructure initiatives, and multi-site operations while helping shape the future of IT support within a collaborative and expanding team.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.