Information Technology Manager

upenn; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare

Tuition benefits

Retirement benefits

Wellness programs

Job summary

The University of Pennsylvania in Philadelphia seeks an Information Technology Manager to lead DRIA's IT and AV support, supervise IT staff, and align technology with university policies. The role partners with ISC and manages infrastructure strategy.

You will support events such as basketball games and Penn Relays, oversee hardware lifecycle, and develop IT policies while ensuring excellent customer service for coaches and staff.

Qualifications

• Bachelor of Science is required.
• Demonstrated customer-focus and excellent interpersonal skills with the ability to address and prioritize customer needs.

Responsibilities

• Provide day-to-day technical support to DRIA coaches and staff directly.
• Supervise IT Support Specialists in providing excellent technical support for desktop/mobile hardware and software to DRIA coaches and staff.
• Maintain and manage production hardware and software for the DRIA hardware life-cycle.
• Lead DRIA's partnership with the University's central IT organization (ISC) in addressing the division's technology needs.
• Engage end users and partners to understand IT/AV needs and inform strategic planning; communicate within the division about IT/AV services.
• Create and maintain IT/AV documentation for athletic facilities, including SOPs and system manuals; provide support for capital projects.
• Oversee long-term IT/AV infrastructure strategy and development; troubleshoot and plan for DRIA's connection to the University's fiber network.
• Provide onsite IT/AV support for events and on-call for others; perform other duties as assigned.

Skills

Customer focus

Interpersonal skills

IT support

Vendor coordination

Education

Bachelor of Science

Job description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Information Technology Manager

Job Profile Title

Information Technology Manager

Job Description Summary

Reporting to the Associate AD/Director of Financial and IT Operations, this position serves as Information Technology Manager for the Division of Recreation and Intercollegiate Athletics (DRIA). The IT Manager will supervise one or more IT Support Specialists in providing excellent technical support for desktop/mobile hardware and software to all DRIA coaches and staff, ensuring all incoming IT and AV issues and customer service requests are met. This position will plan and lead DRIA hardware lifecycle and long-term IT / AV infrastructure strategy and development. They will also partner with the University's central IT organization (ISC) in addressing the division's technology and AV needs, maintaining awareness of and participating in campus IT governance and advisory groups. Responsibilities include planning and providing a secure and robust desktop/mobile environment in alignment with University policies and standards, supporting capital projects and events in DRIA facilities, and supporting specialized technology applications and related AV systems. Other key tasks include providing day-to-day technical support to DRIA coaches and staff directly; regular communications within the division regarding IT and AV services and expectations; developing and maintaining DRIA IT policies, processes, and best practices; managing vendor relationships; and keeping up to date on ISC's current resources and innovations. Duties may be required outside of business hours to respond to priority issues and events.

Job Description

Job Responsibilities

• Provide day-to-day technical support to DRIA coaches and staff directly.


• Supervise one or more IT Support Specialists in providing excellent technical support for desktop/mobile hardware and software to all DRIA coaches and staff, ensuring all incoming IT and AV issues and customer service requests are met.


• Maintain and manage production hardware and software for the DRIA hardware life-cycle.


• Lead DRIA's partnership with the University's central IT organization (ISC) in addressing the division's technology needs.


• Engage the end user population and build partnerships with key stakeholders in order to understand IT / AV needs and inform strategic planning. Issue regular communications within the Division regarding IT and AV services and expectations; develop and maintain DRIA IT policies, processes, and best practices; manage vendor relationships; and keep up to date on ISC's current resources and innovations.


• Create and maintain IT / AV documentation for all athletic facilities, including SOPs and system manuals. This includes preventative maintenance for venue AV and game operations systems in DRIA facilities prior to the beginning of each season. Provide support for IT / AV investment in capital projects.


• Oversee long-term IT / AV infrastructure strategy and development in DRIA facilities including troubleshooting, repairs, and long-term planning for DRIA's connection to the University's fiber network / infrastructure.


• Provide onsite IT / AV support for men's and women's basketball games, football games, The Penn Relays, and select external events; on-call for all other events / venues.


• Other duties and responsibilities as assigned.

Qualifications

• Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.


• Demonstrated customer-focus and excellent interpersonal skills with the ability to address and prioritize customer needs