Information Technology Manager

University of Pennsylvania; Pennsylvania; On-site; USD 85,000 - 98,000; Full time

Benefits offered by this job

Health, Life, and Flexible Spending

Tuition benefits

Retirement plans

Time away from work

Long-term care insurance

Wellness and work-life resources

University resources access

Job summary

The University of Pennsylvania in Philadelphia seeks an Information Technology Manager for the Division of Recreation and Intercollegiate Athletics (DRIA). The IT Manager will supervise IT Support Specialists, ensuring top-notch support for desktop and mobile hardware and software to DRIA coaches and staff.

The role plans and leads DRIA hardware lifecycle and IT/AV infrastructure development, partnering with ISC, and developing IT policies, vendor relationships, and DRIA governance alignment.

Qualifications

• Bachelor of Science and 3 to 5 years of experience or equivalent education/experience.
• Customer-focus and excellent interpersonal skills in a busy environment.
• Experience leading technical staff and multiple projects concurrently.

Responsibilities

• Provide day-to-day technical support to DRIA coaches and staff directly.
• Supervise IT Support Specialists and ensure IT/AV issues are resolved.
• Maintain hardware/software for DRIA lifecycle and coordinate with ISC.
• Develop IT policies, processes, and best practices for DRIA facilities.
• Provide onsite IT/AV support for major events and after-hours needs.

Skills

Customer-focused

Interpersonal skills

Staff management

Project management

Windows 10

macOS

O365

Microsoft Teams

VMware Workspace One

Communication skills

Higher education experience

Education

Bachelor of Science in IT/related field

Tools

Dell hardware

Apple hardware

Android devices

Job description

Information Technology Manager

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & WorldReport survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Information Technology Manager

Job Profile Title

Information Technology Manager

Job Description Summary

Reporting to the Associate AD/Director of Financial and ITOperations, this position serves as Information Technology Manager for the Division of Recreation and Intercollegiate Athletics (DRIA). The IT Manager will supervise one or more IT SupportSpecialists in providing excellent technical support for desktop/mobile hardware and software to all DRIA coaches and staff, ensuring all incoming IT and AV issues and customer servicerequests are met. This position will plan and lead DRIA hardwarelifecycle and long-term IT / AV infrastructure strategy anddevelopment. They will also partner with the University's centralIT organization (ISC) in addressing the division's technology andAV needs, maintaining awareness of and participating in campus ITgovernance and advisory groups. Responsibilities include planningand providing a secure and robust desktop/mobile environment inalignment with University policies and standards, supportingcapital projects and events in DRIA facilities, and supportingspecialized technology applications and related AV systems. Otherkey tasks include providing day-to-day technical support to DRIAcoaches and staff directly; regular communications within thedivision regarding IT and AV services and expectations; developingand maintaining DRIA IT policies, processes, and best practices;managing vendor relationships; and keeping up to date on ISC'scurrent resources and innovations. Duties may be required outsideof business hours to respond to priority issues and events.

Job Description

Job Responsibilities

• Provide day-to-day technical support to DRIA coaches and staffdirectly.
• Supervise one or more IT Support Specialists in providingexcellent technical support for desktop/mobile hardware andsoftware to all DRIA coaches and staff, ensuring all incoming ITand AV issues and customer service requests are met.
• Maintain and manage production hardware and software for theDRIA hardware life-cycle.
• Lead DRIA's partnership with the University's central ITorganization (ISC) in addressing the division's technologyneeds.
• Engage the end user population and build partnerships with keystakeholders in order to understand IT / AV needs and informstrategic planning. Issue regular communications within theDivision regarding IT and AV services and expectations; develop andmaintain DRIA IT policies, processes, and best practices; managevendor relationships; and keep up to date on ISC's currentresources and innovations.
• Create and maintain IT / AV documentation for all athleticfacilities, including SOPs and system manuals. This includespreventative maintenance for venue AV and game operations systemsin DRIA facilities prior to the beginning of each season. Providesupport for IT / AV investment in capital projects.
• Oversee long-term IT / AV infrastructure strategy anddevelopment in DRIA facilities including troubleshooting, repairs,and long-term planning for DRIA's connection to the University'sfiber network / infrastructure.
• Provide onsite IT / AV support for men's and women's basketballgames, football games, The Penn Relays, and select external events;on-call for all other events / venues.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor of Science and 3 to 5 years of experience orequivalent combination of education and experience isrequired.
• Demonstrated customer-focus and excellent interpersonal skillswith the ability to address and prioritize customer needs within abusy and complex environment.
• Previous experience managing technical staff and multipleprojects at once. Relevant experience with Microsoft Windows10,macOS, O365 as well as familiarity with Dell, Apple, and Androidproducts is necessary.
• Experience with Microsoft Teams and VMWare Workspace Onepreferred.
• Excellent written and verbal communication skillsrequired.
• Experience in athletics or higher education preferred.
• Ability to work evenings and weekends as required.

Application Requirement

• A Cover Letter and Resume/CV are required to be considered forthis position. Please upload your Cover Letter where it asks you toupload your Resume/CV; multiple documents are allowed.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Division of Recreation & Intercollegiate Athletics

Pay Range

$84,961.00 - $97,600.00 Annual Rate

Salary offers are made based on the candidate's qualifications,experience, skills, and education as they directly relate to therequirements of the position, and in alignment with salary rangesbased on external market data for the job's level. Internalorganization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer.Candidates are considered for employment without regard to race,color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenshipstatus, age, disability, veteran status or any class protectedunder applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer ismade. Consideration of the background check will be tailored to therequirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Pennoffers comprehensive medical, prescription, behavioral health,dental, vision, and life insurance benefits to protect you and yourfamily's health and welfare. You can also use flexible spendingaccounts to pay for eligible health care and dependent careexpenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuitionbenefits. You, your spouse, and your dependent children can gettuition assistance here at Penn. Your dependent children are alsoeligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans tohelp you save for your future. Penn's Basic, Matching, andSupplemental retirement plans allow you to save for retirement on apre-tax or Roth basis. Choose from a wide variety of investmentoptions through TIAA and Vanguard.
• Time Away from Work: Penn provides you with asubstantial amount of time away from work during the course of theyear. This allows you relax, take vacations, attend to personalaffairs, recover from illness or injury, spend time withfamily-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with GenworthFinancial, Penn offers faculty and staff (and your eligible familymembers) long-term care insurance to help you cover some of thecosts of long-term care services received at home, in the communityor in a nursing facility. If you apply when you're newly hired, youwon't have to provide proof of good health or be subject tounderwriting requirements. Eligible family members must alwaysprovide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed tosupporting our faculty and staff as they balance the competingdemands of work and personal life. That's why we offer a widevariety of programs and resources to help you care for your health,your family, and your work-life balance.
• Professional and Personal Development: Penn provides anarray of resources to help you advance yourself personally andprofessionally.
• University Resources: As a member of the Penn community,you have access to a wide range of University resources as well ascultural and recreational activities. Take advantage of theUniversity's libraries and athletic facilities, or visit ourarboretum and art galleries. There's always something going on atPenn, whether it's a new exhibit at the Penn Museum, the latestmusic or theater presentation at the Annenberg Center, or the PennRelays at Franklin Field to name just a few examples. As a memberof the Penn community, you're right in the middle of theexcitement-and you and your family can enjoy many of theseactivities for free.
• Discounts and Special Services: From arts andentertainment to transportation and mortgages, you'll find greatdeals for University faculty and staff. Not only do Penn arts andcultural centers and museums offer free and discounted admissionand memberships to faculty and staff. You can also enjoysubstantial savings on other goods and services such as new carsfrom Ford and General Motors, cellular phone service plans, movietickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offercreative approaches for completing work while promoting balancebetween work and personal commitments. These approaches involve useof non-traditional work hours, locations, and/or jobstructures.
• Penn Home Ownership Services: Penn offers a forgivableloan for eligible employees interested in buying a home orcurrently residing in West Philadelphia, which can be used forclosing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligibleemployees on qualified expenses in connection with the legaladoption of an eligible child, such as travel or court fees, for upto two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

The University of Pennsylvania is an equal opportunity employer.Candidates are considered for employment without regard to race,color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenshipstatus, age, disability, veteran status or any class protectedunder applicable federal, state or local law.