Information Technology Manager

Pro2Serve; Knoxville (TN); On-site; USD 110,000 - 150,000; Full time

Job summary

Pro2Serve in Knoxville, TN seeks an IT Manager to lead the information technology function, ensure security, governance, and compliance across the enterprise, including CMMC Level 2 and NIST SP 800-171 requirements.

This role requires hands-on leadership, coordination with MSPs, cybersecurity partners, and executive leadership, managing budgets, audits, cloud services (Microsoft 365 GCC High, Azure Government), and cloud identity controls with Entra ID and Intune.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field is required.
• Minimum 10+ years in IT roles with progressive responsibilities.
• Proven leadership in IT management or supervision.

Responsibilities

• Maintain 110 cybersecurity controls under CMMC Level 2 / NIST SP 800-171.
• Manage SSP and POA&M documentation.
• Lead self-assessments and C3PAO audits.
• Ensure SPRS documentation and annual affirmations are complete.
• Oversee cloud environments (Microsoft 365 GCC High, Azure Government).
• Manage cloud identity, access control, and MFA with Entra ID/Azure AD and Intune.
• Monitor security logs and incident response processes.

Skills

Cybersecurity leadership

Cloud security

IT governance

Vendor management

Security compliance

Education

Bachelor's degree in IT / CS / Cybersecurity

Tools

Microsoft 365

Azure Government

Entra ID / Azure AD

Microsoft Intune

SSP

POA&M

Job description

Professional Project Services Inc. has upcoming opportunity for IT Manager (Direct Hire) position at our corporate office in Knoxville, TN.

Professional Project Services, Inc. (Pro2Serve®) is a nationally-recognized technical and engineering services firm dedicated to providing critical infrastructure engineering services in support of our Nation’s security. Using a disciplined systems engineering approach that is supported by an innovative software toolset, Pro2Serve provides solutions to improve the effectiveness and efficiency of our government and private clients. We support the defense, energy, and science markets through responsive, cost-effective execution of critical security, facilities and infrastructure, nuclear defense and nonproliferation, and environmental projects.

Job Description

The IT Manager is responsible for the leadership, security, governance, and daily operation of the company's information technology environment. This position leads the internal IT function while coordinating closely with managed service providers, cybersecurity partners, software vendors, and company leadership.

The IT Manager is responsible for maintaining a secure, reliable, and compliant technology environment supporting corporate operations and U.S. Government contracting requirements. The role has significant responsibility for cybersecurity and compliance, including maintaining the organization's CMMC Level 2 certification and alignment with NIST SP 800-171 requirements.

This position requires both strategic leadership and hands-on technical knowledge. The successful candidate must be comfortable managing IT personnel, vendors, cybersecurity programs, cloud services, budgets, projects, policies, audits, and day-to-day operational issues.

Key Responsibilities

• Maintain, enforce, and audit the 110 cybersecurity controls required by CMMC Level 2 / NIST SP 800-171.
• Manage our System Security Plan (SSP) and continuously update the Plan of Action and Milestones (POA&M).
• Lead the organization through self-assessments and independent Certified Third-Party Assessment Organization (C3PAO) validation audits.
• Ensure all compliance documentation, assessment artifacts, and annual affirmations are properly recorded in the Supplier Performance Risk System (SPRS).
• Manage incident response planning, disaster recovery configurations, and employee security training tailored to CMMC standards.
• Oversee and optimize our cloud environment, including Microsoft 365 GCC High and Azure Government.
• Manage cloud identity, access control, and endpoint security using Microsoft Entra ID (formerly Azure AD) and Microsoft Intune.
• Ensure proper implementation of strict data retention, conditional access, and Multi-Factor Authentication (MFA) across all Microsoft services.
• Monitor cloud performance, system alerts, and security logs to protect against potential vulnerabilities.

IT Operations & Leadership

• Provide hands-on management and leadership for all internal IT support functions, desktop management, and licensing.
• Manage vendor relationships, software procurement, and budget lifecycle for cloud subscriptions.
• Act as the internal authority for all hardware assets and ensure all remote endpoints strictly follow compliance baselines.

Job Requirements

Education & Experience

• Education: A Bachelor of Science (B.S.) Degree in Information Technology, Computer Science, Cybersecurity, or a highly related technical field is strictly required.
• Experience: Minimum of 10+ years of progressive experience working within Information Technology roles.
• Leadership: Proven background in an IT management, supervisor, or leadership capacity.

Technical Requirements

• CMMC Mastery: Direct experience implementing and maintaining NIST SP 800-171 / CMMC Level 2 controls within a defense contractor framework.
• Cloud Architecture: Expert-level knowledge of Microsoft 365 and Azure cloud infrastructure.
• Zero On-Premises Philosophy: Comprehensive experience managing modern, cloud-only systems with no physical server dependencies (no on-prem active directory, local storage, or physical datacenters).

Additional Requirements

• Strong technical communication skills to bridge complex compliance parameters with daily business operations.
• U.S. Citizenship is REQUIRED due to the necessity of handling ITAR and CUI data within Azure Government / GCC High environments.

Preferred Certifications:

• Certified CMMC Professional (CCP) or Certified CMMC Assessor (CCA)
• Microsoft Certified: Azure Solutions Architect Expert / Enterprise Administrator Expert
• CISSP (Certified Information Systems Security Professional)

Duration

Direct Hire

Job location

Knoxville, TN area

EEO Employer

Equal Opportunity Employer including Vets/Disability/LGBT

Job# 2026-P2S-050