Information Technology Service Technician (5030)

Danville-Pittsylvania Community Services; Danville (VA); On-site; USD 44,825 - 77,617; Full time

Job summary

Danville-Pittsylvania Community Services is seeking an Information Technology Service Technician to support the agency's computer systems across locations. Under the IT Manager, you will set up PCs, install software, troubleshoot hardware and software, and handle peripherals, serving as the first Help Desk contact.

This role involves ordering computers and printer supplies, ensuring smooth operation of technology used by staff, and maintaining security and inventory across the agency’s sites.

Qualifications

• Associate’s Degree in Computer Science, Information Systems or related field.
• Four years of professional IT experience and attainment of Associate’s Degree within 18 months of hire.

Responsibilities

• Provide Help Desk support for end users; troubleshoot hardware and software across locations.
• Set up personal computers with software to connect to network; install peripherals; order computers and printer supplies.

Skills

First/Help Desk skills

Hardware troubleshooting

Education

Associate’s Degree in CS/IS

4+ years IT experience with degree within 18 months

Job description

Responsibilities

Under the supervision of the Information Technology Manager, the Information Technology Service Technician will assist in the overall successful management of the Agency's computer-based information systems. This includes setting up personal computers with appropriate software to connect to network, providing technical support to agency staff at each location for all hardware/software troubleshooting, and installing third-party peripherals (printers, scanners, etc). This person serves as the first response for Help Desk support for end users related to hardware and software problems and is also responsible for ordering computers and printer supplies.

Requirements

Minimum Requirements

• Associate’s Degree in Computer Science, Information Systems or related field
• OR
• Four years of professional experience in the Information Technology field and the obtainment of Associate’s Degree within 18 months of hire date in computer science, computer information systems or related field

Fingerprints, State and FBI criminal record reports, drug test, and central registry (CANIS) report will be required upon request. Our Agency maintains a drug-free workplace.

Annual Salary Range

$44,825 - $77,617