Information Technology (IT) Support Analyst (Full-time Permanent)

IronEdge Group, LTD; New Mexico; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Flexible Spending Account

Health Savings Account

Flexible Time Off

Holidays

Job summary

IronEdge Group, LTD is hiring an IT Support Technician for a remote position available to applicants residing in TX, NM, AZ, CO, or KS. The role involves providing front-line technical support to end users, troubleshooting servers and networks, and dispatching to client sites as needed.

Ideal candidates demonstrate strong customer service, effective communication via Microsoft Teams, and a commitment to long-term stability. A CJIS background check is required.

Qualifications

• Minimum of 1 year experience in a Tier 1 IT support role.
• Advanced problem solver with long-term stability.
• Experience in ticketing and remote access systems.
• Communicating effectively with co-workers via Microsoft Teams.
• Provide friendly and positive support for clients over the phone and in-person.

Responsibilities

• Provide front-line technical support to end users.
• Troubleshoot servers and network systems.
• Resolve software and peripheral issues.
• Dispatch to client sites as needed.

Skills

Tier 1 IT support

Customer service

Troubleshooting

Ticketing systems

Remote access

Microsoft Teams

Tools

CompTIA certifications

Microsoft certifications

Job description

IT SupportTechnician

(This is a remote position open to applicantsresidingin TX, NM, AZ,COor KS)

Support Technicians provide front-line technical support to end users, troubleshoot servers and network systems, resolve software and peripheral issues, and dispatch to client sites as needed. This role requires strong customer service, decision-making, troubleshooting, multitasking, planning, and attention to detail. Support Technicians to work independently and collaboratively to solve problems, complete tickets to company standards, and continually build new technical skills.

• Minimum of 1 year experience in a Tier 1 IT support role
• Serve as an advanced problem solver with creative solutions and a focus on long-term stability
• Experience in ticketing and remote access systems
• Communicating effectively with co-workers cross functionally via Microsoft Teams
• Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism

All positions require the successful completion of a criminal background check, and furtherbackground checks if the position involves access to sensitive information or secure facilities.

Applicants for this position must pass a Criminal Justice Information Systems (CJIS)fingerprint-basedbackground check and maintain CJIS eligibility. Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions.

Managed Services Provider(MSP)experience

• Background in the customer service industry
• Applicable certifications from CompTIA, Microsoft

IronEdgeis the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toeliminatethe frustration companiesface withtechnology.As a service-centric company with a culture that always puts people first,IronEdgeis dedicated to providinga fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon thestrong foundationof teamwork, continuous learning, integrity,courageand ownership, guiding everything we do at IronEdge. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.

IEG pays aportionof employee premiums for Medical, Dental, and Life Insurance

• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Flexible Time Off plus Holidays