Information Technology (IT) Support Analyst (Full-time Permanent)

IronEdge Group, LTD; Clayton (NM); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance premium contribution

Short-Term and Long-Term Disability

Flexible Spending Account

Health Savings Account

Flexible Time Off

Job summary

IronEdge Group, LTD is seeking an IT Support Technician for a remote role available to applicants in TX, NM, AZ, CO or KS. You will deliver front-line technical support, troubleshoot servers and network systems, and dispatch to client sites as needed.

The ideal candidate has at least 1 year in Tier 1 IT support, experience with ticketing and remote access, and strong customer service skills. CJIS fingerprint background check is required, along with industry certifications from CompTIA or

Qualifications

• Minimum of 1 year experience in a Tier 1 IT support role.
• Experience with ticketing systems and remote access.
• Strong customer service and communication skills.
• Familiarity with Microsoft Teams and cross-functional collaboration.

Responsibilities

• Provide front-line technical support to end users and resolve software and peripheral issues.
• Troubleshoot servers and network systems and dispatch to client sites as needed.
• Complete tickets to company standards and build new technical skills.
• Communicate effectively with coworkers via Microsoft Teams and provide friendly support over the phone and in person.

Skills

Tier 1 IT support

Customer service

Ticketing systems

Remote access

Microsoft Teams

Problem solving

Tools

Ticketing software

Remote access tools

MS Teams

Job description

IT SupportTechnician

(This is a remote position open to applicantsresidingin TX, NM, AZ,COor KS)

Support Technicians provide front-line technical support to end users, troubleshoot servers and network systems, resolve software and peripheral issues, and dispatch to client sites as needed. This role requires strong customer service, decision-making, troubleshooting, multitasking, planning, and attention to detail. Support Technicians to work independently and collaboratively to solve problems, complete tickets to company standards, and continually build new technical skills.

• Minimum of 1 year experience in a Tier 1 IT support role
• Serve as an advanced problem solver with creative solutions and a focus on long-term stability
• Experience in ticketing and remote access systems
• Communicating effectively with co-workers cross functionally via Microsoft Teams
• Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism

All positions require the successful completion of a criminal background check, and furtherbackground checks if the position involves access to sensitive information or secure facilities.

Applicants for this position must pass a Criminal Justice Information Systems (CJIS)fingerprint-basedbackground check and maintain CJIS eligibility. Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions.

Managed Services Provider(MSP)experience

• Background in the customer service industry
• Applicable certifications from CompTIA, Microsoft

IronEdgeis the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toeliminatethe frustration companiesface withtechnology.As a service-centric company with a culture that always puts people first,IronEdgeis dedicated to providinga fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon thestrong foundationof teamwork, continuous learning, integrity,courageand ownership, guiding everything we do at IronEdge. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.

IEG pays aportionof employee premiums for Medical, Dental, and Life Insurance

• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Flexible Time Off plus Holidays