Information Technology (IT) / Audio Visual (AV) Specialist

Team Carney, Inc.; Quantico (VA); On-site; USD 90,000 - 140,000; Full time

Job summary

Team Carney, Inc. is seeking an agile IT/AV Support Specialist to act as the on-site first responder for classroom IT/AV issues at JCITA’s Quantico, VA headquarters.

The role spans unclassified and classified networks, SCIF multimedia hardware maintenance, secure account lifecycle management, and designated Trusted Agent duties for cross-domain data transfers. This position requires a TS/SCI clearance, an Associate’s technical degree, and 5+ years of hands-on enterprise IT/AV support experience

Qualifications

• Active TS/SCI clearance required.
• Associate’s degree in a related technical field at minimum.
• 5+ years hands-on experience troubleshooting enterprise IT hardware, software, and integrated AV equipment.
• Trusted Agent capability for secure cross-domain data transfers.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, network, and AV issues in classroom and auditorium environments.
• Assist student and instructor account setups and system profile configurations.
• Log, track, and close incident tickets per DIA Help Desk guidelines.
• Perform physical installation, cabling, and replacement of IT/AV systems in SCIF spaces.
• Support development and review of technical documentation and System Security Plans (SSPs).

Skills

IT support

AV systems

Troubleshooting

Account administration

Security awareness

Education

Associate’s degree in CS/IT/Engineering

Tools

Extron

Crestron

AMX

Biamp

Job description

Position Title: Information Technology (IT) / Audio Visual (AV) Support Specialist
Location: Quantico, VA (Russell Knox Building)
Work Modality: 100% On-Site (SCIF Environment)
Security Clearance: Active Top Secret / Sensitive Compartmented Information (TS/SCI)

About Team Carney

Carney provides operational infrastructure and technical support to mission-critical learning facilities. We ensure that classified classroom networks, audio-visual environments, and enterprise learning tools operate with zero operational downtime for high-stakes defense training missions.

Position Overview

Carney is seeking an agile, hands‑on IT / AV Support Specialist to serve as the physical "first responder" for all student, staff, and classroom IT/AV operational issues at JCITA’s Quantico, VA headquarters. This role requires technical troubleshooting across unclassified and classified networks (NIPRNet, SIPRNet, JWICS), specialized SCIF multimedia hardware maintenance, secure account lifecycle management, and formal designation as a DIA JCITA Trusted Agent for secure cross-domain data transfers.

Essential Duties & Responsibilities

• Act as the dedicated physical first responder to diagnose, troubleshoot, and resolve hardware, software, network, and audio-visual issues in classroom and auditorium environments.

• Support student and instructor account administration and system profile setups in close coordination with JCITA Security Specialists.

• Operate within DIA Help Desk guidelines to log, prioritize, track, and close out incident tickets to full technical resolution.

• Perform physical installation, cable dressing, relocation, teardown, and replacement of IT systems, monitors, projection rigs, and specialized classroom AV hardware.

• Serve as a designated DIA JCITA Trusted Agent for secure cross-domain data transfers, strictly enforcing information security policies and sanitization protocols.

• Support the development and review of technical documentation, software implementation plans, and System Security Plans (SSPs) in accordance with DIA directives.

• Maintain operational readiness across NIPRNet, SIPRNet, and JWICS workstations, peripheral digital senders, and secure printers within SCIF spaces.

Required Minimum Qualifications (Hard Contractual Baselines)

• Security Clearance: Must hold an active, verified Top Secret / SCI (TS/SCI) clearance at the time of proposal and award.

• Education: Minimum of an Associate’s degree in Computer Science, Information Technology, Engineering, or a directly related technical field.

• Experience: Minimum of five (5) years of practical, hands‑on experience troubleshooting enterprise IT hardware, software systems, and integrated audio‑visual equipment.

• Trusted Agent Capability: Must be eligible and capable of serving as a DIA JCITA Trusted Agent for secure cross-domain file transfers.

• Compliance Knowledge: Expert understanding of DIA IT directives, security configuration standards, and physical SCIF handling rules.

Preferred Qualifications

• Active DoD 8570/8140 IAT Level II certification (e.g., CompTIA Security+ CE or higher).

• Hands‑on experience with Extron, Crestron, AMX, or Biamp integrated classroom AV distribution systems and video matrix switchers.

• Experience supporting secure training labs, SCIF environments, and JWICS/SIPRNet user hardware.