Mid-Level Audio / Visual and Computer Technician

ARMADA, Ltd.; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

A technology services company located in Washington, DC seeks a Mid-Level Audio/Visual and Computer Technician. This role involves providing consultation on course materials and presentation design, overseeing the management of media libraries, and offering user support for audio/visual and IT systems. Candidates should have at least five years of experience in relevant fields and a strong background in operational technology. The position is full-time and requires solid troubleshooting and training capabilities.

Qualifications

• Five years of experience in audio-visual technology or information technology.
• Experience with military personnel in DoD environments is a plus.
• Ability to maintain compliance with security standards.

Responsibilities

• Record lessons and manage media library operation.
• Provide troubleshooting support for audio/visual and computer systems.
• Train staff and students on IT equipment usage.
• Manage student computer accounts.

Skills

Audio/visual techniques

IT equipment operation

Troubleshooting

Training

Media library management

Log management

Education

High School Diploma or GED

Associate’s Degree in Information Technology or related field

Tools

AV technology systems

Computer systems

Job description

Overview

Mid-Level Audio / Visual and Computer Technician will provide consultation and recommendations on course materials and presentation design to improve the effectiveness of instruction. They will assist in the design and presentation of audio/visual instructional materials and ensure visual aids and lecture materials meet professional standards and internal organizational specifications.

Responsibilities

• Record all JMAS lessons and manage subsequent cataloging, media library management, archiving, and media disposal in compliance with classification security guidance and DIA removable media policies.
• Provide audio/visual end user support and troubleshoot classroom audio/visual and computer systems.
• Provide training for instructors, staff and students on IT equipment used by the school, including classroom AV and computer systems.
• Oversee the creation and management of JMAS student computer accounts, including account establishment, set-up, maintenance, token issuance, and troubleshooting to the extent allowed by DIA regulatory guidance.
• Act as the JMAS liaison to the Academy for Defense Intelligence (ADI) and DIA for IT issues.
• Oversee and manage all student and faculty laptops, non-network printers, and associated supplies; ensure systems are maintained in a fully operational status with current approved software and cleared prior to the start of each class.
• Maintain a log of the operational status of all systems and manage timely tracking, coordination, and replacement/repair in accordance with the JMAS Media Services Plan and DIA policy.
• As needed based on mission requirements, provide offsite IT services for a JMAS capstone exercise in Florida or alternate venues as deemed necessary by the Commandant.
• Serve as the school liaison with the Office of Chief Information Officer, coordinating technician support for the exercise.
• Conduct research and provide recommendations on software/hardware requirements; facilitate approval, testing, and installation of school-specific IT or AV systems.
• Support ongoing JMAS accreditation activities through participation on accreditation committees/working groups and attendance at curriculum reviews; support COE, IACET, and other accreditation efforts as deemed critical by the JMAS Board of Governors.

Qualifications

• Possess thorough knowledge of instructional methods in audio/visual techniques and operation of AV/IT equipment; ability to design/build JMAS presentations.
• Ability to design, build, and maintain instructional materials to enhance learning effectiveness.
• Skill in diagnosing, repairing, and maintaining IT and AV hardware and software to ensure fully operational systems.
• Competence in managing student/faculty accounts, media libraries, archiving, and secure disposal of sensitive materials per DIA policies.
• Ability to instruct staff, instructors, and students in the effective use of IT and AV systems.
• Ability to serve as the school liaison with ADI, DIA, and other stakeholders, coordinating technical support and system requirements.
• Ability to maintain accurate logs, ensure system compliance with organizational and security standards, and support accreditation efforts.

Experience and Education

• Minimum/General Experience: Five (5) years of experience in information technology and/or audio-visual technology; experience with military personnel in DoD environments is desirable.
• Minimum Education: High School Diploma or GED; completion of at least four courses in related disciplines (Information Technology, AV Technology, Computer Systems, Multimedia Production, Electronics, or similar).
• Preferred Education: Associate’s Degree in Information Technology, AV Technology, Computer Systems, or related discipline.

Additional Information

• Type: Full Time, On-Site
• Location: National Capitol Region (NCR)
• Overtime Exempt: Exempt
• Reports To: ARMADA HQ
• Security Clearance: N/A

Disclaimer

The above information indicates the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for the contractor assigned to this position.

Applying: If you feel you have the knowledge, skills and abilities for this position, visit our careers page at www.armadausa.com.

Special Notes: Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.