Information Technology Infrastructure Manager

Fayetteville Technical Community College; Fayetteville (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Fayetteville Technical Community College is seeking an experienced IT Infrastructure Manager to join our Information Technology Services Team and oversee the College’s network, telecommunications, and infrastructure systems across multiple campuses. This full-time role combines strategic leadership with hands-on technical work.

The IT Infrastructure Manager will design, implement, and maintain infrastructure, manage staff, and ensure secure, high-performing services for students, faculty, and

Qualifications

• Leadership and mentoring of ITS staff.
• Experience with network and infrastructure operations is preferred.
• Ability to manage incidents and coordinate across campuses.

Responsibilities

• Lead, supervise, and mentor ITS infrastructure staff, providing guidance, task prioritization, and performance management.
• Manage ITS infrastructure and network operations across multiple campuses, including incident response, escalation management, and service restoration.
• Ensure consistent delivery of secure and reliable ITS infrastructure services that meet institutional needs.

Job description

Please see Special Instructions for more details.

Screening of applications will begin immediately, with an anticipated hire date of August 15th, 2026.

NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.

Three (3) Professional References Are Required.

“ Please note, Fayetteville Technical Community College will not support an application for a new work visa, such as an H-1B, and will not sponsor the STEM OPT extension.”

Candidate(s) recommended for hire are subject to a criminal background check.

Position Information

Position Title

Announcement Summary

Fayetteville Technical Community College is recruiting for a new member to join our Information Technology Services Team and now accepting applications for a full-time IT Infrastructure Manager! The IT Infrastructure Manager is responsible for the design, implementation, operation, maintenance, and support of the College’s network, telecommunications, and infrastructure systems across multiple campuses and facilities. This position provides both strategic leadership and hands‑on technical expertise to ensure reliable, secure, and high-performing infrastructure services.

This role oversees day-to-day infrastructure operations, supervises network and infrastructure staff, and ensures service availability and responsiveness for students, faculty, and staff. The position is accountable for infrastructure performance, lifecycle planning, vendor coordination, security alignment, and the successful execution of infrastructure initiatives. This position requires both leadership and hands‑on technical involvement.

Work may involve responding to urgent service disruptions and critical infrastructure issues.

Some after-hours, on-call, and weekend work will be required to support maintenance windows and incident response.

We offer a valuable benefits package that includes the following:

• Lead, supervise, and mentor ITS infrastructure staff, providing guidance, task prioritization, and performance management.
• Manage ITS infrastructure and network operations across multiple campuses, including incident response, escalation management, and service restoration.
• Ensure consistent delivery of secure and reliable ITS infrastructure services that meet institutional needs.

Infrastructure Management:

• Design, implement, and maintain wired and wireless network environments, including LAN , WAN , campus backbone, and cloud-connected systems.
• Install, configure, and support infrastructure components such as switches, routers, firewalls, wireless controllers, access points, and telecommunications systems.
• Perform hands‑on technical work as needed to support operations, resolve service issues, respond to outages, and complete infrastructure projects.

Monitoring and Performance Management: