Manager, IT Infrastructure

University of Arkansas at Fort Smith; Fort Smith (AR); On-site; USD 82,000 - 87,000; Full time

Job summary

University of Arkansas at Fort Smith seeks an experienced Senior Professional Staff - Information Technology to lead campus voice and data infrastructure, including VOIP, switches, routers, firewalls, VPNs, storage, Microsoft Cloud services, and both Windows and Linux servers. You will supervise the IT infrastructure team, ensuring reliability, performance, and security.

This position requires a Bachelor’s degree in Computer Information Systems or related field, five years of related IT

Qualifications

• Bachelor’s degree in Computer Information systems or related field.
• Five years’ related work experience.
• Three years of supervisory/management experience in a technical field.

Responsibilities

• Manage VMware virtual infrastructure.
• Maintain SAN infrastructure.
• Manage Active Directory, LDAP, and directory services.
• Oversee Microsoft Cloud Applications.
• Manage network infrastructure including switches, routers, VPN, firewalls, and cameras.
• Administer servers (Windows/Linux), physical, virtual, and cloud.
• Supervise IT infrastructure staff and projects.

Skills

Leadership

Networking

Team management

Communication

Troubleshooting

Education

Bachelor's degree in Computer Information systems or related field

Tools

VMware

Active Directory

Microsoft Cloud

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “FindJobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “MyDraft Applications” located on your Candidate Homepage.

Closing Date

10/23/2026

Type of Position

Senior Professional Staff - Information Technology

Workstudy Position

No

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas at Fort Smith

The University of Arkansas – Fort Smith

The University of Arkansas - Fort Smith is a dynamic, mid-sized public university that’s redefining higher education. We’re on a mission to provide transformative, hands‑on learning experiences for students of all backgrounds and aspirations. Our multi‑faceted approach to education offers a wealth of opportunities, with over 70 academic programs, including certificates, associate, bachelor’s, and master’s degrees. We’re committed to building a diverse community that mirrors Arkansas’s rich tapestry, reflecting our dedication to serving the state’s varied population while enhancing the quality of our institution.

The benefits package includes university contributions to health, dental, life, and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary.

Fort Smith, Arkansas

Nestled along the Arkansas River, this vibrant city offers a perfect blend of history, culture, and natural beauty. Immerse yourself in the rich heritage of the Old West at the Fort Smith National Historic Site, explore the eclectic local art scene, or take a scenic stroll along the picturesque riverfront trails. With a welcoming community, diverse dining options, and a thriving downtown, Fort Smith is the ideal destination for history enthusiasts and those seeking modern amenities.

Contact & General Application Assistance

Thank you for your interest in joining our university. For general application assistance or if you have questions about a job posting, please contact Human Resources at [phone]. If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied.

Department

Information Technology Services

Summary of Job Duties

Responsible for the campus voice and data infrastructure, as well as devices attaching to the networks such as VOIP, switches, routers, firewalls, VPN’s, physical and virtual servers (Windows and Linux), storage systems (NAS, SAN, etc.), security cameras, along with the connecting fiber and copper cabling. This position is responsible for the employees tasked with maintaining these systems. The position reports to the Director of Information Technology Services/Chief Information Officer.

Qualifications

• Required Education and/or Work Experience: Minimum qualifications include a Bachelor’s degree in Computer Information systems or related field, five years’ related work experience, and three years of supervisory/management experience in a technical field.
• Preferred qualifications: Five or more years supervisory/management experience in a technical field with five or more direct reports. Other job related education and/or experience may be substituted for part of these basic requirements upon approval.

Essential Job Duties and Responsibilities

• 15% - Manage and maintain the VMware virtual infrastructure.
• 15% - Manage and maintain the SAN (storage area network) infrastructure.
• 15% - Manage and maintain Active Directory, LDAP, and other Directory Services structures.
• 10% - Manage and maintain the University’s Microsoft Cloud Applications.
• 20% - Manage and maintain the network infrastructure including switches, routers, wireless devices, VPN, UPS units, firewalls, network alerting, backups on site, backups off site, and security cameras.
• 15% - Manage and maintain all servers including both physical, virtual, and cloud, along with the following OS: Mostly Windows, some Linux.
• 10% - Oversee and monitor IT Infrastructure staff’s Team Dynamics tickets and projects, including upgrades, patches and fixes according to the change management procedures and policies.

Other Job Duties and Responsibilities

• Creates and communicates policies and procedures and ensures that they are being followed.
• Provides backup and support for employees in the department, including troubleshooting, guidance, and mentoring.
• Work with vendors on design, purchases, budgeting for future needs, and troubleshooting as needed.
• Search out training opportunities for staff to grow and enhance their skills.
• Learn the job skills of employees and be able to fill in for them as needed.
• Other duties as assigned.

Responsible for maintaining a positive work atmosphere by acting and communicating in a manner to foster teamwork and by providing leadership to subordinates. Requires consistent on‑time attendance.

Knowledge, Skills, and Abilities

• Knowledge and experience with data network systems and both wide and local area networking.
• Knowledge and experience with servers and server applications, and how they interact with other systems.
• Knowledge and experience with Microsoft Active Directory and Microsoft Azure/Entra.
• Knowledge and experience with VMware and/or other types of virtual server technology.
• Knowledge of SAN storage devices.
• Ability to communicate well both orally and in writing.
• Ability to work well in group situations as a supervisor and as a contributing team member.
• Ability to meet deadlines and work within strategy guidelines.
• Troubleshooting skills in networking and server environments.

Working Relationships

The Manager of IT Infrastructure will work closely with other IT team members to ensure that there is adequate personnel available to assist other IT staff as needed. The Manager of IT Infrastructure will be responsible for the IT infrastructure team, contractors and part‑time/temporary/consultants staffing. The Manager of IT Infrastructure will also work closely with university staff to ensure that needs of students, faculty and staff are met.

List of Employees Supervised

One IT Technician, one Telephony Analyst, one Server Administrator, two Server/Security Administrators, and one Network Engineer.

Special Job Dimensions

Work performed primarily in an office setting (80%). Some work performed in server rooms and network closets (20%). Travel occasionally required. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. Required abilities include walking, standing, and sitting for extended periods. Visual demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Normal working schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, with extended hours required outside of normal working hours for downtimes.

Background Check Requirements

• Criminal Background Check
• Financial Background Check
• Motor Vehicle Report check

This job description is not designed to contain a comprehensive listing of activities, duties, and/or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Information

$82,000 to $87,000 per year, commensurate with education/experience

Required Documents to Apply

• Cover Letter/Letter of Application
• List of three Professional References (name, email, business title)
• Resume
• Unofficial/Official Transcript(s)

Special Instructions to Applicants

Full consideration will be given to applications received by October 15, 2026.

Recruitment Contact Information

HR

479-788-7080

Pre-employment Screening Requirements

• Criminal Background Check
• Financial Credit Check
• Motor Vehicle Reports Check

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone should not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity

Lifting, Sitting, Standing, Talking, Walking

Frequent Physical Activity

Sitting

Occasional Physical Activity

Lifting, Standing, Talking, Walking

Benefits Eligible

Yes