Help Desk Technician

The Phoenix Group; New York (NY); On-site; Full time

Job summary

The Phoenix Group is seeking a Helpdesk Consultant to provide professional Level I technical support to internal employees. This long-term contract role requires expertise in troubleshooting and technical support within a corporate environment. The position offers flexible on-site requirements post-training and is essential for maintaining operational efficiency.

Qualifications

• Experience in a corporate support position.
• Knowledge of Microsoft Operating Systems.
• Excellent oral and written communication skills.

Responsibilities

• Provide Level I technical support to employees.
• Diagnose and resolve hardware problems.
• Document issues and solutions in problem management system.

Skills

Technical support

Troubleshooting

Time management

Communication

Customer service

Education

College degree in a technical field

Tools

Corporate HelpDesk ticketing system

Microsoft Operating Systems

Job description

This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $35.00/hr

Helpdesk Consultant

Long term contract

Shift Mon-Fri 7 AM - 4 PM (Local Time)

On site 1 day per week (after initial training period which is usually 1 month)

Description:

Provide professional and efficient Level I technical support to internal employees (customers) that are using proprietary applications as well as other client-server applications. Diagnose and resolve hardware and workstation configuration problems, routing calls to other support areas as necessary, alerting management where critical. This is primarily a phone support role.

Duties:

- Basic resolution and service delivery by providing a complete and accurate depiction of issues reported, and their resolutions, into problem management system

- Troubleshoot, isolate, and research problemrvice delivery

- Provide mainly phone support to end users

- Perform basic troubleshooting

- Use of tools, procedures, and customer relation techniques established for the HelpDesk team to support customers through telephone, remote access to the customer’s workstation.

- Document all probs, recommending solutions and escalating to a higher tier when necessary

- The analyst will also need to exercise good judgment when dealing with sensitive employee security information, as well as company documentation, in keeping with corporate data security and compliance requirements.

Qualifications and Experience:

- Experience in a corporate support position in a technical environment with the ability to diagnose and troubleshoot system problems.

- Knowledge of, and ability to use, a corporate HelpDesk ticketing system.

- Knowledge of current Microsoft Operating Systems

- Excellent oral and written skills to interface with all user/technical communities within the company

- Understanding of financial business environments will increase the incumbent’s potential for success.

- Possess good time management/organization skills necessary to assist in developing IT processes/procedures and to manage own work queue, perform escalations, and assist in team projects.

Supervision:

The employee reports to Corporate Help Desk Manager and has some flexibility in identifying and initiating activities to achieve the objectives of the position. The incumbent is expected to be a “self-starter” who is able to create and carry out tasks assigned with a minimum of supervision.

Education:

College degree in a technical field of study relevant to the position and demonstrate capability to operate in a highly technical environment.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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