Information Technology Support Specialist

Parker, Hudson, Rainer & Dobbs LLP; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Parker, Hudson, Rainer & Dobbs LLP in Atlanta seeks an experienced IT Support Specialist to deliver responsive technical help to attorneys, legal assistants, and staff in a fast-paced environment.

The role emphasizes Windows/Microsoft 365 expertise, strong communication, and service orientation, with hybrid work (4 days on-site, 1 day remote). Prior law firm experience is preferred.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 3+ years of desktop or end-user IT support experience.
• Strong experience troubleshooting Windows laptops and desktops.
• Hands-on experience supporting Microsoft 365 environments, including user accounts, device management, and collaboration tools.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to prioritize multiple requests and remain professional in a fast-paced environment.

Responsibilities

• Provide in-person and remote technical support to attorneys, legal assistants, executives, and business staff.
• Troubleshoot hardware, software, Windows, Microsoft 365, VPN, Wi-Fi, peripherals, and connectivity issues.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, and related technology.
• Manage support tickets, document resolutions, and elevate issues when appropriate.
• Assist with user accounts, MFA, security, access requests, device enrollment, and technology rollouts.
• Support Microsoft 365 applications, including Microsoft Copilot adoption and troubleshooting.
• Support legal technology applications and coordinate with vendors as needed.
• Assist with hardware inventory, asset management, technical documentation, and technology projects.
• Identify recurring issues and recommend opportunities to improve processes and user support.

Skills

Windows support

Microsoft 365

Customer service

Documentation

Multitasking

Education

Associate degree in IT or CS

Tools

Apple devices

iManage Work

Docket Enterprise

Litera Create/Compare/Desktop

Adobe Acrobat Pro

BigHand

DocuSign

VPN

Job description

Company Description

Parker, Hudson, Rainer & Dobbs LLP is a mid-sized law firm offering an integrated set of boutique practices across business-focused areas such as alternative dispute resolution, bankruptcy, commercial finance, corporate and M&A, employment and civil rights, health industry, litigation, real estate, and tax. With more than 60 attorneys, the firm serves clients from offices in Atlanta, Chicago, and Tallahassee and has been part of Atlanta’s legal community for over four decades. The firm combines high-caliber legal talent and work product with the efficiencies, service orientation, and cost advantages of a mid-sized structure. Parker Hudson is a member of Meritas, a selective international network of full-service law firms, providing clients access to more than 7,500 lawyers in 183 firms across over 92 countries. This global affiliation supports clients’ needs for legal services throughout the United States and worldwide.

Reports To:

IT Director

Location:

Downtown Atlanta, GA | Hybrid: 4 days on-site, 1 day remote

Position Summary

We are seeking an experienced, customer-focused IT Support Specialist to provide responsive technical support to attorneys, legal assistants, and business professionals in a fast-paced law firm environment. This role will troubleshoot hardware, software, Microsoft 365, connectivity, and legal technology issues while helping users effectively utilize the firm's technology. The ideal candidate will have strong Windows and Microsoft 365 support experience, excellent communication and customer service skills, and the ability to manage multiple priorities. Prior law firm or professional services experience is strongly preferred.

Key Responsibilities

• Provide in-person and remote technical support to attorneys, legal assistants, executives, and business staff.
• Troubleshoot hardware, software, Windows, Microsoft 365, VPN, Wi-Fi, peripherals, and connectivity issues.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, and related technology.
• Manage support tickets, document resolutions, and elevate issues when appropriate.
• Assist with user accounts, MFA, security, access requests, device enrollment, and technology rollouts.
• Support Microsoft 365 applications, including Microsoft Copilot adoption and troubleshooting.
• Support legal technology applications and coordinate with vendors as needed.
• Assist with hardware inventory, asset management, technical documentation, and technology projects.
• Identify recurring issues and recommend opportunities to improve processes and user support.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 3+ years of desktop or end-user IT support experience.
• Strong experience troubleshooting Windows laptops and desktops.
• Hands-on experience supporting Microsoft 365 environments, including user accounts, device management, and collaboration tools.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to prioritize multiple requests and remain professional and responsive in a fast-paced, time-sensitive environment.

Preferred Experience

• Previous IT support experience in a law firm or professional services environment.
• Experience supporting Apple devices, including Macs, iPhones, and iPads.
• Experience with legal technology platforms, including:
• iManage Work
• Docket Enterprise
• Litera Create, Compare, and Desktop
• Adobe Acrobat Pro
• BigHand
• DocuSign
• Familiarity with cybersecurity and endpoint security best practices.
• Microsoft or CompTIA certifications are a plus.

Why Join Us

This position offers the opportunity to work in a sophisticated legal technology environment and serve as a trusted technical resource to attorneys and business professionals. The role also provides hands-on exposure to evolving AI technologies, including Microsoft Copilot and Harvey AI, as the firm continues to expand its use of innovative technology.