INFORMATION TECHNOLOGY ASSOCIATE - LAWSON MCGHEE LIBRARY

Knox County; Tennessee; On-site; USD 52,000 - 75,000; Full time

Job summary

Knox County Public Library is seeking an Information Technology Associate for Lawson McGhee Library to install, configure, and maintain PCs, servers, switches, and network gear.

The role supports staff, troubleshoots issues, documents procedures, and participates in emergency responses. A2-level education and CCNA/MCSE or equivalent is required.

On-site position with Knox County Government, an Equal Opportunity Employer. The library values diverse staff and community service.

Qualifications

• Associate’s degree or higher in computer science or related field.
• Minimum three years’ experience in computer/network administration.
• CCNA, MCSE or MCS designation or equivalent.

Responsibilities

• Install, configure, and maintain desktop and notebook PCs.
• Install and maintain servers, switches, and wireless equipment.
• Provide staff support and document procedures to minimize problems.
• Assist with network management and security tasks.
• Respond to emergencies and coordinate with library leadership.

Skills

Strong communication skills

Team collaboration

Troubleshooting

Education

Associate’s degree in Computer Science or related field

Tools

CCNA

MCSE

MCS

Windows Server

Active Directory

DNS/DHCP/TCP-IP

Job description

INFORMATION TECHNOLOGY ASSOCIATE - LAWSON MCGHEE LIBRARY

Purpose of Job

The purpose of this classification is to install, configure and maintain PCs, servers, switches, Wi-Fi access points and controllers, and related peripheral devices and software for the Knox County Public Library System.

Essential Functions

• Install, configure, and maintain desktop and notebook PCs
• Install, configure, and maintain printers, coin boxes, scanners and other IT hardware and peripheral equipment
• Install, configure and maintain Windows and Linux servers in both physical and virtual environments
• Install, configure and maintain switches, Wi-Fi access points and controllers, and other networking equipment
• Install, configure, and maintain the software and services necessary to provide public access computing
• Provide support to Library staff
• Research, test, evaluate and document issues to develop procedures that minimize system and network problems
• Communicate and troubleshoot problems with data communication providers
• Ensure regular, punctual attendance during scheduled work hours

Additional Job Functions

• Respond to and report immediately if called upon by local regional or central office supervisors as part of a coordinated emergency response by the Knox County Mayor’s Office
• Perform other duties as required

Minimum Training & Qualifications

• Associate’s degree in Computer Science or related field, minimum of three years’ experience with Computer/Network Administration, Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MCSE), or Microsoft Certified Solutions Associate (MCS) designation, familiarity with wide area networks;
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position.

Specialized Knowledge

• Knowledge of the Windows Server Operating System with Windows Active Directory
• Knowledge of networking protocols including OSPF, RIP, TCP/IP, SNMP, DHCP and DNS
• Ability to work in a position of moderate complexity.
• Ability to work successfully with internal and external customers in a large organization
• Must possess strong communication skills and be able to communicate technical information to non-technical library staff
• Proficient in Microsoft Office and other software programs
• Ability to work cooperatively as a member of a team
• Ability to focus and demonstrate attention to detail

Physical Requirements

• Physical demands are heavy. Ability to frequently lift 50lbs, occasionally 100lbs.
• N/A

Schedule

• Monday - Friday, normal business hours

Knox County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Knox County Government may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.