Technology Support Specialist

Socket.dev; Smyrna (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Rutherford County Library System (RCLS) seeks a Technology Support Specialist to manage library computers, the website, and social media, performing installs, maintenance, and minor repairs. You will support staff and patrons, handle on-call help desk duties, and train staff on new software and technologies across branches in Rutherford County.

Under the IT Manager, you will ensure network stability, perform diagnostics, and maintain records of hardware/software upgrades, with a schedule that

Qualifications

• Associate’s Degree or higher with 2 years tech experience or equivalent.
• Working knowledge of hardware, software, and related technology.
• Knowledge of computer networking concepts and applications.
• Strong communication and analytical/problem-solving skills; ability to develop staff procedures and reports.
• Valid Tennessee Driver’s License or ID.
• Flexible schedule including nights/weekends; full time or part-time non-exempt.

Responsibilities

• Install, maintain, repair and troubleshoot the library's network hardware, software, peripherals, and office equipment.
• Maintain network and workstation stability, security, and performance.
• Perform diagnostics, maintenance, and backups.
• Keep records of hardware/software upgrades.
• Provide help desk support for staff and patrons.
• Train staff on new software and technologies.
• Attend meetings and serve on committees.
• Perform related duties as assigned.

Skills

Networking concepts

Hardware & software knowledge

Verbal and written communication

Analytical and problem-solving

Staff training

Time management

Education

Associate's Degree or higher

Tools

Word processing

Database

Spreadsheet software

Job description

Description

ORGANIZATION DESCRIPTION:

Rutherford County Library System (RCLS) comprises five branches and a Bookmobile serving the Greater Rutherford County community. RCLS receives funding from three cities (Eagleville, Murfreesboro, and Smyrna) and Rutherford County, though governed by the Board of Directors of RCLS ("the Board"). Our mission: Empowering the community with resources to explore, imagine, and engage.

SUMMARY:

Under the direction of the RCLS Information Technology Manager, the Technology Support Specialist will perform a variety of technical duties primarily concerning the operation of the library computer system, website, and social media outlets. This position is responsible for installation, preventative maintenance, and minor repair of all computers and their peripherals, and miscellaneous office equipment. In addition, the position performs on-call computer help desk duties for library staff and patrons involving computer hardware, applications, and office equipment.

DUTIES & RESPONSIBILITIES:

• Handles day-to-day installation, maintenance, minor repair, and troubleshooting of the library’s network hardware and software, peripherals, office equipment, and other technology-related areas for both staff and patrons' computers.


• Assists with implementation and maintains network and workstation stability, security, and performance.


• Performs computer system diagnostics, maintenance, and backup routines.


• Maintains records and instructions for hardware and software upgrades of each computer.


• Performs help desk duties for staff and patrons.


• Remains aware of emerging technologies. Trains staff on new software and technologies.


• Attends meetings and serves on committees, as requested.


• Performs related duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• Graduation from an accredited college or university with an Associate’s Degree or above and minimum of 2 years recent technology-related experience or an equivalent combination of education and experience.


• Working knowledge of computers, both hardware and software, and other related technology.


• Knowledge of computer networking concepts and applications.


• Skill in communicating effectively, both verbally and in writing; strong analytical and problem-solving skills; skill in developing staff procedures and guidelines; skill in interpreting statistical data, formulating recommendations and writing reports; skill in coordinating multiple projects simultaneously; skill in organizing, compiling, and recording information accurately; skill in utilizing word processing, database, and/or spreadsheet software packages.


• Possess a valid Tennessee Driver’s License or ID.


• Scheduling flexibility required, but a regular schedule of hours, including nights and weekends, with occasional exceptions, is possible. This position is classified as Full Time or Part-Time Non-Exempt for the Fair Labor Standards Act.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:

• The job location is at but not limited to the Technology Engagement Center and/or one of the specified branches of RCLS.


• Physical condition necessary for the regular, and sustained, performance of heavier physical tasks such as walking over rough or uneven surfaces.


• Frequent bending, stooping, and working in confined spaces.


• Lifting or carrying moderately heavy (20-50 lbs.) items and occasionally very heavy (50 lbs. and over) items


• Minimal dexterity in using fingers, limbs, or body in the operation of office equipment.


• Using a keyboard, and sitting, or standing for extended periods of time.


• Tasks require sound, color, depth and visual perception.

*This job description describes the nature and level of assignments normally given in this position. It is not an exhaustive list of duties and may be supplemented at anytime. We may expect employees to perform additional related duties which are specific to their area that may not be reflected in this summary. The job description does not make up an employment agreement between RCLS and the employee, and is subject to change as the needs of RCLS and the job change.