INFORMATION TECHNOLOGY ADMINISTRATIVE OFFICE SPECIALIST

Brazosport-College; Lake Jackson (TX); On-site; USD 26,000 - 40,000; Full time

Job summary

Brazosport College in Lake Jackson, TX, seeks an AOS, IT to provide administrative and operational support to the Information Technology department. The role includes procurement, asset records, budgeting, scheduling, travel processing and documentation.

You will coordinate equipment installation, manage inventory, assist with reporting, training scheduling, helpdesk support, and maintain department communications. This is a full-time, on-site position reporting to the CIO.

Qualifications

• Associate degree in a computer-related field preferred.
• Strong customer service and communication skills.
• Experience with Windows 11 and Microsoft Office 365 applications.

Responsibilities

• Procurement of equipment and inventory management with follow-up.
• Coordinate LT budget needs and reporting for equipment requirements.
• Assist scheduling training, processing expense reports, coordinating travel, and organizing meetings/events.
• Learn Helpdesk tools and guide clients to internal support resources via phone, email, or chat.

Skills

Critical thinking

Customer service

Phone etiquette

Communication

Helpdesk familiarity

Education

Associate's degree in computer-related field

Tools

Windows 11

Microsoft Office 365

Job description

Job Details

Job DetailsJob Location: Brazosport - Lake Jackson, TX 77566Position Type: Full TimeSalary Range: $19.14 - $28.72 HourlyJob Category: EducationJob Title: AOS, IT

Department: Information Technology

Reports To: CIO

Grade: Grade 6 Full Time

Position Summary:

Provides administrative and operational support for the IT department, with primary responsibility for technology procurement, inventory and asset records, budget coordination, scheduling, travel and expense processing, and departmental documentation. Coordinates equipment installation and service requests, maintains departmental communications and continuity records, and supports special projects as assigned by the CIO or designee.

Essential Duties and Responsibilities:

• Procurement of equipment and inventory management. Also to include assigning installation and follow up with clients on completion.
• Working with departments throughout the year on needs and budget requirements for LT. supported equipment. Assisting the LT. coordinator with any reporting associated with dept budgets, inventory, and procurement needs.
• Assist the Office Management Coordinator with scheduling training sessions, processing expense reports, coordinating travel arrangements, and organizing departmental meetings and events.
• Learn Helpdesk tools and be prepared to guide clients to internal support resources. Receive, record, and identify requests via phone, email, & chat concerning a variety of IT related problems as well as event support requests.
• Develop positive environment to assist staff, faculty and students with technology concerns.
• D.R site management of Inventory and support during Disaster. Including all documentation and emergency food needs for a disaster situation.
• Maintain IT department web page
• Perform other duties of a similar nature or level as assigned.
• 100% On-site Presence

QualificationsPhysical Demands:

Able to traverse campus, lifting, carrying, handling, climbing, and balancing; ability to drive to off campus locations.

Minimum Qualifications:

• Thorough knowledge of current software applications in use at Brazosport College.
• Critical thinking and decision-making.
• Strong positive customer service skills.
• Phone etiquette: Effective communication and interpersonal skills with an emphasis on working with customers
• Basic maintenance of desktop and laptop PC's; current server basic maintenance of desktop and laptop PC's; current server and desktop applications; knowledge of Windows 11 operating systems, academic applications. Extensive knowledge of Microsoft Office 365 Applications.
• Produce documents that effectively communicate information to an end user including training manuals and procedures. Business "writing for results" with an emphasis on e-mail writing.
• Associate's degree in a computer-related field preferred.