Information Tech Specialist I

NKC Health; Kansas City, Northern (MO, KY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

NKC Health is seeking an IT Specialist to act as the Single Point of Contact for incidents and service requests in a hospital environment, supporting workstations, printers, and endpoint devices in an office setting in Kansas City.

You will troubleshoot software and hardware, collaborate with technical staff to determine root causes, assist in deploying new technologies, and train end users on IT equipment and software to ensure smooth daily operations.

Qualifications

• Minimum one year experience supporting Workstation/Printer/Other endpoint hardware.
• Experience in hospital environment preferred or ability to demonstrate during interview.
• Incident Management experience preferred: lifecycle from recognition to resolution and documentation.

Responsibilities

• Provide Single Point of Contact for Incidents or Service Requests.
• Troubleshoot software and hardware issues quickly and accurately.
• Work with technical staff to determine root cause and resolution.
• Assist deployment of new technologies and train end users.

Skills

Logical thinking

Creative thinking

Problem solving

Communication

Interpersonal skills

Microsoft Windows

Microsoft Office

Education

Associates - Computer Information Systems

Bachelors - Computer Information Systems

Tools

Microsoft Operating Systems

Microsoft Office applications

Job description

Summary

Under the direction of the Infrastructure and Technology Service Desk Supervisor, the IT Specialist effectively provides Single Point of Contact service for Incidents or Service Requests, using the Incident Management and Request Fulfillment processes, in line with Service Desk objectives. The IT Specialist must quickly and accurately troubleshoot issues related to software and hardware. The IT Specialist will work closely with other technical personnel to determine the root cause of issues and resolution analysis. The IT Specialist will be an instrumental component when deploying new technologies, or existing, to train and follow up with end users on the use of IT related equipment and software. Position is in office.

Experience

Minimum one year experience supporting Workstation/Printer/Other endpoint hardware, preferably in a hospital environment or ability to demonstrate proficiency during interview. Hands on and over the telephone troubleshooting experience required. Incident Management experience preferred, Managing incidents throughout their lifecycle from incident recognition to incident resolution and then subsequent documentation.

Special Skills

Logical and creative thinking abilities, problem solving, communication, and interpersonal skills. Intermediate skill level with Microsoft Operating Systems and Microsoft Office applications.

Other

Must have reliable transportation to support off campus customers and other remote sites.

License/Cert

Preferred: CompTIA A+ (within 6 months of hire)

Education

Preferred: Associates - Computer Information Systems, Bachelors - Computer Information Systems