Information Systems Technician II

City of Reno; Reno (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

The City of Reno is seeking an Information Systems Technician II to provide hands-on technology support in a diverse municipal environment. The role diagnoses and resolves computer problems, installs hardware and applications, supports network connectivity, and ensures employees have the technology resources they need to work effectively.

Ideal candidates will bring strong customer service skills, troubleshooting abilities, and experience with end-user support in a municipal setting.

Qualifications

• Associate's degree or two years of college in computer science, information systems, business, or related field.
• Three years of increasingly responsible computer support experience required.
• Bachelor's degree or four years of college coursework may substitute for one year of required experience.

Responsibilities

• Answer help desk calls and monitor the ticketing system for end user computer problems including hardware, software, and peripherals.
• Install, upgrade, configure computers, telephones, printers, and peripherals; maintain records of installations and upgrades.
• Load and test upgraded operating systems and software; maintain installation records.
• Diagnose computer and software problems; perform routine repairs and coordinate with vendors for repairs.
• Install and support department-specific software.

Skills

Customer service

Troubleshooting

Help desk

Communication

Teamwork

Education

Associate's degree or two years in CS/IS related field

Tools

Windows OS

Printers

Networking basics

Vendor coordination

Job description

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

The ideal candidate in this position will be interested in providing hands‑on technology support in a diverse municipal environment. As an Information Systems Technician II, this position diagnoses and resolves computer and software problems, installs and maintains hardware and applications, supports network connectivity and user access, and helps ensure employees have the technology resources they need to perform their work effectively.

The position offers the opportunity to work with a wide variety of systems, equipment, and departments while participating in technology upgrades and implementation projects. This role is a good fit for someone who values customer service, enjoys troubleshooting new or unusual issues, and is comfortable balancing multiple technical support needs.

We currently have one vacancy in the Department of Information Technology in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

• Answer help desk calls and monitors the ticketing system to provide assistance for end user computer related problems including hardware, software, telephones, printers, peripherals, and related equipment; determine severity of problems and resolve or refer to appropriate staff member or vendors
• Install, upgrade, and configure computers, telephones, printers, and peripherals such as scanners, disk drives, memory, system boards, keyboards, and monitors.
• Load and test all upgraded operating systems and computer software; maintain detailed installation and upgrade records.
• Respond to customer service requests that require excellent customer service skills and technical proficiency in regards to hardware and software problems.
• Diagnose computer and software problems; perform routine repairs and replacements; contact vendors and make arrangements for repairs.
• Install and support a variety of department‑specific software packages.
• Maintain the City’s technology equipment inventory; receive and store all related hardware and software; process and send equipment to vendors.
• Perform security administration for network resources; maintain and administer network user and machine accounts; set file and share permissions to allow end users to access network resources.
• Assist in the installation, setup, support, configuration, and backup of network systems, servers, and infrastructure; diagnose and resolve network connectivity issues for workstations, telephones, and printers.
• Administer and troubleshoot multimedia; maintain digital video recording systems for court session testimony, City Council presentations, Public Safety, and other City departments.
• Update the City documentation library to include documentation on equipment, software, fixes, repairs, contact information and other information needed by the department.
• May develop or assist in developing custom applications, spreadsheets, or scripts as requested by users.
• Participate in evaluating software and hardware systems; install and test trial software, and participate or lead implementation projects or training.
• Remain abreast of new and emerging technology trends, and relevant computing equipment and systems.
• Perform related duties as required.

Education:

Associate's degree or two years (60 semester/90 quarter hours) of college level coursework in computer science, information systems, business, or a closely related field.

*One year of work experience in computer support beyond the three year requirement will substitute for the Associate's degree requirement.

Work Experience:

Three years of increasingly responsible computer support experience is required.

*Bachelor's degree or four years (120 semester/180 quarter hours) or more of college level coursework in computer science or information systems will substitute for one year of the required work experience.

License:

Valid driver's license.

Bilingual candidates are strongly encouraged to apply.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Written Examination, Customer Service skills test, Cognitive Abilities Test, and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows:

Training & Experience Evaluation (T&E) = 35%

Online Written Examination = 35%

Online Customer Service skills test = 15%

Cognitive Abilities Test = 15%

Employee Personality Profile = Informational purposes only

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self‑administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on August 30, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Customer Service

Computer Help Desk skills/knowledge

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked \"QUESTIONS\" on the job announcement page. The T&E must be submitted online at the time of application.

• Responses to your T&E questions should be consistent with the information given in your application details. Answersare subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• \"See Resume\" or \"See above,\" etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP:It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information:

Reports (Rule XV, Section 2)

Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information, including phone number, email, and mailing address.

[e-mail].

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7):

1. City of Reno classified employees who are veterans
2. City of Reno classified employees who are not veterans
3. City of Reno non‑classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans’ preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Seniority Credit (Rule VIII, Section 9):

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows: For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the City’s Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period:

Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at [phone] or [e-mail].

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.