Management Assistant-Public Safety Dispatch

City-of-Reno,-N; Reno (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of Reno is seeking a Management Assistant to act as the administrative hub of the Public Safety Dispatch Department, providing a wide range of administrative, financial, and office management support in a fast-paced, 24/7 environment.

Based in the Washoe County Emergency Management building, the role requires a Bachelor's degree and strong organizational skills; candidates must complete a background investigation and pre-employment drug screening.

Qualifications

• Bachelor's degree in public administration, business administration, or a related field.
• One year of administrative and/or programmatic support experience; research/analytical experience desirable.
• Must pass background investigation and pre-employment drug screening.

Responsibilities

• Serve as office manager for the assigned department, planning, administering, and coordinating administrative support functions.
• Plan, direct, coordinate, and review department activities and programs; assign work and improve workflows.

Skills

Organizational skills

Administrative support

Communication

Research

Budget monitoring

Education

Bachelor's degree in public administration or business administration

Tools

Microsoft Office

Job description

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

Join the team that supports those who answer the call when our community needs help most. The Public Safety Dispatch Department is seeking a highly organized and proactive Management Assistant to serve as the administrative hub of its operations. Working from the Washoe County Emergency Management building located at 5195 Spectrum Blvd, you will provide a wide range of administrative, financial, and office management support to a fast-paced, 24/7 emergency communications environment. Because of the sensitive nature of this work, the selected candidate must successfully complete a comprehensive background investigation and pre-employment drug screening.

We currently have one anticipated vacancy in the Public Safety Dispatch Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an open competitive opportunity for all qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

• Serve in the capacity of an office manager for assigned department, independently planning, administering, and coordinating administrative support functions and services.
• Plan, direct, coordinate, and review assigned activities and operations of the department including assigned administrative support, technical, and/or programmatic service areas; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems; recommend improvements in work flow, procedures, and use of equipment and forms; implement improvements as approved.
• Participate in the selection, training, and evaluation of assigned administrative support personnel; provide or coordinate staff training; work with employees to correct deficiencies; recommend discipline and termination procedures.
• Perform a variety of technical, programmatic, administrative, advanced clerical, and routine staff and analytical duties requiring the application of specific program knowledge and administrative skills in support of a City department, division, program, or function; assume responsibility for specific program area duties; provides assistance in administrative and operating programs as assigned.
• Conduct research; prepare, revise, and implement various administrative policies, procedures, rules, and regulations in accordance with sound organizational practices; develop and revise office forms and report formats; establish procedural manual for clerical and administrative support services for assigned areas.
• Conduct administrative and/or management studies relating to the activities and operation of the assigned department, office, or program area; conduct the more routine surveys, research, and statistical analysis on administrative, fiscal, and operational issues; collect, compile, and analyze information from various sources on a variety of specialized topics related to programs administered by the position or by management staff; write reports that present and interpret data, identify alternatives, and make and justify recommendations.
• Provide staff assistance to management staff; participate on and provide staff support to a variety of committees and boards; prepare and present staff reports and other correspondence as appropriate and necessary; relieve management staff of administrative work including investigating and answering complaints and providing assistance in resolving operational and administrative problems.
• Participate in planning, coordinating, implementing, promoting, and overseeing assigned programs, projects, and initiatives; participate in the development and implementation of program goals, objectives, policies, procedures, and priorities; participate in the development and implementation of strategies for the achievement of these goals.
• Participate in the identification, planning, development, and implementation of new and/or modified programs that would promote and enhance the mission, goals, and objectives of the City; perform the necessary research and analysis to justify the appropriateness of implementing the proposed program/project; prepare presentation materials and background documentation; participates in monitoring project success using appropriate tracking and feedback systems.
• Provide assistance in resolving operational and administration problems; identify problem areas and issues; conduct research to find alternative solutions; make recommendations; assist in implementation of recommendations.
• Assist in researching, negotiating, and monitoring assigned contracts and agreements with outside suppliers, service providers, leasing agents, and others; ensure work is performed in compliance with contracts and agreements.
• Serve as primary contact and liaison for assigned functions and programs with other City departments and staff, the general public, and outside agencies and organizations; negotiate and resolve sensitive and controversial issues; explain, justify, and defend programs, policies, and activities.
• Coordinate assigned services and program/project activities with those of other City programs, functions, departments and staff, boards, committees, and task forces as well as external agencies, groups, and the general public to ensure effective cooperation consistent with optimal efficiency, effectiveness, and economy; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment; participate in representing the assigned area to public and private groups, organizations, and other City groups.
• Assist with the budget development process and budget monitoring activities; provide assistance in the development of assigned budget; collect and analyze financial data; review and analyze budget requests and budget changes; make recommendations and obtain final approval for changes; create data tracking and reporting systems; monitor monthly status.
• Perform related duties as required.

Education:

A Bachelor's degree from an accredited college or university with major coursework in public administration, business administration, or a related field.

Each year of additional relevant work experience will substitute for one year of the education requirement.

Experience:

One year of administrative and/or programmatic support experience. One year of research, administrative support or analytical experience, preferably in public administration, is desirable.

Requirements of the Position:

Must successfully complete a background investigation meeting the standards required for Public Safety Dispatch personnel which may include fingerprinting, criminal history review, and other suitability assessments necessary for access to Public Safety Dispatch facilities and systems.

Bilingual candidates are strongly encouraged to apply.

Contact Information:

Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information including phone number, email, and mailing address.

Employee/Veteran Preference in the Event of Tie Scores:

1. City of Reno classified employees who are veterans
2. City of Reno classified employees who are not veterans
3. City of Reno non-classified employees and external candidates who are veterans

Appointment and Certification:

Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period:

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period. The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at [phone] or [e-mail].

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.