Information Systems Technician I

RU Roseman University of Health Sciences; Kentucky; On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

403(b) retirement plan with employer‑匹

Employer-paid life insurance

Disability protection

HSA

Wellness resources & EAP

Paid time off & campus closures

Job summary

Roseman University of Health Sciences seeks an experienced Information Systems Technician to join the Technology Services team. You will maintain critical university information systems, configure SQL servers, build reports, and provide user support across students, faculty, and staff.

Strong troubleshooting, analytical, and customer service skills are essential, with certifications such as A+, Server+, or Security+ and experience with enterprise applications.

Qualifications

• 5–7 years of experience supporting information systems, hardware, networking, and security

Responsibilities

• Maintain and troubleshoot university information systems (Student, Finance, Financial Aid, Advancement, Patient)
• Configure and support application and SQL database servers; develop reports
• Provide tech support and training to students, faculty, staff, and residents
• Support security applications, access controls, and third-party integrations to protect data

Skills

Troubleshooting

Analytical thinking

Customer service

Problem solving

Team collaboration

Education

Associate's degree preferred

A+ certification

Server+ certification

Security+ certification

Tools

Microsoft SQL Server

SQL databases

Database administration

Job description

Why Join Roseman? Because this is your chance to grow with a team—and a University—that’s going places. We are a private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. And we believe those same values should guide how we treat our employees.

Job Description: Turn Technology Challenges into Solutions Are you a person who enjoys figuring out how systems work, solving complex technical problems, and helping others get the most out of technology? Do you like having a hand in everything from databases and servers to user support, cybersecurity, and system improvements? Roseman University is looking for an experienced Information Systems Technician to join our Technology Services team. In this role, you'll support the technology that keeps our university running, from student information and financial aid systems to institutional databases and enterprise applications. You'll work behind the scenes and on the front lines, helping students, faculty, and staff leverage technology to achieve their goals. If you're a curious problem solver who enjoys variety, collaboration, and continuous learning, you'll feel right at home at Roseman.

What You’ll Do

• 1. Keep Critical Systems Running Support and maintain university information systems, including Student, Finance, Financial Aid, Advancement, and Patient systems. Troubleshoot hardware, software, database, network, and printing issues. Perform routine maintenance on servers, SQL databases, and enterprise applications. Support technology devices associated with university systems, including printers, imaging devices, and signature pads.
• 2. Build, Improve & Support Technology Solutions Configure and support application and SQL database servers. Design and develop custom reports to help departments make informed decisions. Analyze business and technical requirements to improve system functionality and efficiency. Assist with testing, documentation, system upgrades, and implementation projects.
• 3. Train & Support the Roseman Community Provide technical support and guidance to students, faculty, staff, and residents. Help users understand and effectively utilize university technology resources. Lead system training sessions and orientations for new and existing users. Communicate system updates, enhancements, and best practices.
• 4. Strengthen Security & Operational Excellence Support university security applications, access controls, system configurations, and third-party integrations to help protect institutional data and technology resources. Support technology lifecycle and change management initiatives. Document processes, procedures, and technical solutions. Collaborate with departments across the university to ensure technology effectively supports institutional goals.

What You’ll Bring

High school diploma or equivalent experience required; Associate's degree preferred. Five (5) to seven (7) years of experience supporting information systems, hardware, networking, and security, or an equivalent combination of education and experience. Certifications such as A+, Server+, Security+, or equivalent experience required. Strong troubleshooting, analytical, and customer service skills. Experience supporting enterprise applications and integrated information systems. Experience with Microsoft SQL and database administration required. Experience in a higher education and/or clinical environment preferred.

Benefits and Perks

• Multiple medical, dental, and vision plan options, including some available at no cost to employees
• Generous 403(b) retirement plan with an employer match of up to 7.5% and immediate vesting
• Employer-paid life insurance and Disability protection
• Tax-advantaged healthcare savings accounts
• Wellness, mental health resources and Employee Assistance Program (EAP)
• Generous paid time off, including vacation and sick leave, six paid holidays, an extended Thanksgiving break, and up to three weeks of paid campus closures each year.

At Roseman, we’re committed to creating an environment where employees can thrive both personally and professionally. Our benefits and time-off programs reflect our dedication to supporting the people who help make our mission possible.

Why Join Roseman? Every day brings new technology challenges and opportunities to solve meaningful problems. Expand your expertise in enterprise systems, databases, servers, security, and technology infrastructure. Join a collaborative team that values innovation, continuous learning, and exceptional service. Play a key role in the technology that supports the university's educational mission.

Salary range: $60,000 - $62,000

Roseman University of Health Sciences is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

Roseman University of Health Sciences is more than just a non-profit, private institution; we're a beacon of innovation and excellence in healthcare education. With campuses in Henderson and Summerlin (Las Vegas), NV, and South Jordan, UT, we're dedicated to shaping the future of healthcare through cutting-edge learning and a commitment to serving diverse communities. Our mission is clear: to prepare the next generation of healthcare professionals to excel in their fields, foster collaboration, and lead with impact. Join us in our journey to make a meaningful difference in healthcare and in the lives of the communities we serve.