Patient Experience Specialist

RU Roseman University of Health Sciences; South Jordan (UT); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision plans

403(b) retirement plan with employer 7

Employer-paid life insurance

Disability protection

HSA benefits

Wellness resources

Paid time off & holidays

Job summary

Roseman University of Health Sciences (South Jordan, UT) seeks a Patient Experience Specialist to be the first touchpoint for patients, ensuring welcoming check-ins and coordinated follow-ups. You will verify insurance, explain treatment plans, and support account management in a fast-paced clinic.

Roles scale from PES I to PES III based on experience in dental or medical offices, with opportunities for advancement. Strong communication and bilingual skills are valued.

Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish-speaking preferred, with English.
• PES position has 3 tiers depending on experience.
• PES I - 0-2 years' experience
• PES II - 2-4 years' experience
• PES III - 4+ years' experience
• Progression to next level is based upon years' experience in a dental or medical office OR equivalent education, training, or a combination of both.
• Preferred: Administrative experience in a dental practice.
• Relevant training or education in dental administration, insurance, or customer service may substitute for direct experience.

Responsibilities

• Be the first contact for patients, creating a welcoming and seamless experience from check-in to follow-up care.
• Coordinate appointments, treatment schedules, and patient communications to support efficient clinic operations.
• Verify insurance coverage, obtain authorizations, and explain treatment plans and costs.
• Maintain accurate patient records and consents.
• Process payments and resolve account discrepancies.
• Collaborate with providers to improve patient flow and clinic operations.
• Support onboarding and training for teammates.

Skills

Bilingual Spanish

Customer service

Communication

EHR software

Dental office

Education

High school diploma or equivalent

Dental administration training

Tools

EHR software

Patient management software

Job description

Why Join Roseman? Because this is your chance to grow with a team and a University that's going places. We are a private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. And we believe those same values should guide how we treat our employees.

What You'll Do & Why You'll Love This Role

• Be the first point of contact for patients, creating a welcoming and seamless experience from check-in through follow-up care.
• Coordinate appointments, treatment schedules, and patient communications to support efficient clinic operations and exceptional service.
• Verify insurance coverage, obtain authorizations, and help patients understand treatment plans, financial responsibilities, and payment options.
• Maintain accurate patient records, documentation, consents, and account information to ensure a smooth care journey.
• Process payments, resolve account discrepancies, and support positive financial experiences for patients.
• Partner with providers and cross-functional teams to improve patient flow, enhance service, and support daily clinic operations.
• Serve as a trusted resource for patients and teammates by addressing concerns, answering complex questions, sharing knowledge, and supporting onboarding and training.

What You'll Bring (Qualifications)

• High school diploma or equivalent required.
• Bilingual (Spanish-speaking) preferred, with the ability to effectively communicate with patients and staff in both English and Spanish.
• The Patient Experience Specialist (PES) position has 3 tiers depending on experience.
• PES I - 0-2 years' experience
• PES II - 2-4 years' experience
• PES III - 4+ years' experience
• Progression to next level is based upon years' experience in a dental or medical office OR equivalent education, training, or a combination of both.
• Preferred: Administrative experience in a dental practice, including knowledge of dental insurance and procedures.
• Relevant training or education in dental administration, insurance, or customer service may substitute for direct experience.

What Makes You Successful

• Loves interacting with patients and helping solve their questions and concerns
• Is adaptable, resourceful, and comfortable managing multiple priorities in a fast-paced environment
• Enjoys learning new systems and processes and is motivated to become an expert in our EHR and patient management tools
• Communicates clearly and professionally while building trust with patients, providers, and teammates
• Is committed to delivering an exceptional patient experience with empathy, professionalism, and care

Benefits and Perks (full-time positions)

• Multiple medical, dental, and vision plan options, including some available at no cost to employees
• Generous 403(b) retirement plan with an employer match of up to 7.5% and immediate vesting
• Employer-paid life insurance and Disability protection
• Tax-advantaged healthcare savings accounts
• Wellness, mental health resources and Employee Assistance Program (EAP)
• Generous paid time off, including vacation and sick leave, six paid holidays, an extended Thanksgiving break, and up to three weeks of paid campus closures each year.

Pay Range: $19.50 -$20.50

Roseman University of Health Sciences is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

Roseman University of Health Sciences is more than just a non-profit, private institution; we're a beacon of innovation and excellence in healthcare education.

With campuses in Henderson and Summerlin (Las Vegas), NV, and South Jordan, UT, we're dedicated to shaping the future of healthcare through cutting-edge learning and a commitment to serving diverse communities.

Our mission is clear: to prepare the next generation of healthcare professionals to excel in their fields, foster collaboration, and lead with impact.

Join us in our journey to make a meaningful difference in healthcare and in the lives of the communities we serve.

Why Join Us? If you're ready to combine creativity, strategy, and purpose while helping shape the future of healthcare education, don't miss the chance to join our dynamic team -

Bring your creativity. Share our story. Help shape the future of healthcare education.