Information Systems Technician (Field)

Advantage Technologies Consulting, Inc.; Georgia; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Vehicle allowance

Technology allowance

Travel expense coverage

Job summary

Advantage Technologies is seeking an Information Systems Technician (Field) to install and support client networks onsite. You will install servers, workstations, cabling, mounts, and backup systems, and provide field and remote support as needed.

You won't report to an office daily; you will work from home for support and travel to client sites for on-site service. If you enjoy varied environments and hands-on IT, this is a great fit.

Qualifications

• Willingness and ability to travel to different client offices daily.
• Understanding of Windows based networks including servers, workstations, and core networking concepts.
• Understanding of routers, switches, firewalls, and other basic networking equipment, specifically related to installation and troubleshooting.
• Understanding of printers, scanners, and other standard IT peripherals, specifically related to installation and troubleshooting.
• Excellent verbal and written communication skills.
• Ability to maintain professionalism in challenging situations.
• Excellent organizational skills.
• Ability to work in a fast-paced environment independently and meet aggressive deadlines.
• Ability to work independently, self-starter.
• Ability to work with technical teams and internal teams to ensure client success.
• Experience with Microsoft Office.
• Experience with ConnectWise, Ninja RMM, Screen Connect.

Responsibilities

• Provide remote and onsite support to existing client base in cooperation with operations and support center.
• Manage implementation of customer systems including server installations, workstation deployments, and software/network integrations.
• Assist sales team by identifying opportunities and notifying appropriate colleagues of potential needs.
• Log all time and activities clearly in the CRM system.

Skills

Travel daily

Windows networks

Networking concepts

Printers & peripherals

Verbal & written communication

Organization

Independent work

Team collaboration

Microsoft Office

ConnectWise

Ninja RMM

ScreenConnect

Tools

ConnectWise

Ninja RMM

ScreenConnect

Job description

Job Description

Job Description

Advantage Technologies: Information Systems Technician (Field)

Position Outline: A Field Engineer is the front lines for providing onsite computer network installation, management, and support to our client base. You will be installing servers, workstations, cabling, mounts, backup systems, digital imaging software packages, and the other items necessary for our clients to effectively utilize technology in their business. You will also be responsible for providing field and remote support as needed, working in cooperation with our operations center. You don't report to an office each day, you work from home for support and go directly to client sites for onsite service. If you enjoy working in different offices and changes in scenery, this is a great opportunity.

About the Company: Advantage Technologies (www.adv-tech.com) is pretty much one of the coolest places to work in the world. We treat our people like partners, and everyone pulls together to build our team. No gossip, no backstabbing. We really care about our people, and it shows. AdvantageTechnologies provides computer hardware, software, security, and networking infrastructure to small business, particularly focusing on professional service organizations (dentists, doctors, engineering companies, insurance agencies, CPA firms, etc). We provide the servers, workstations, cabling, management and integration services to keep our clients serving their clients. We deliver Hassle Free IT.

Key Responsibilities: The Network Engineer works on the regional team serving clients, and plays a critical role. This position is divided into the following key responsibility areas:

• Customer Technical Support – providing remote and onsite support to our existing client base in cooperation with the operations and support center. Assist our operations center with coordinating who on your team to send where as needed.
• Project implementation – once a customer purchases a system, you need to manage the implementation of the project. You need to be technically comfortable with managing server installations, workstation deployments, installation of software and network systems. Additionally, you need to be mechanically inclined. We hang mounts, TV's, run cabling, install xray machines, and a variety of other mechanical tasks that aren't considered "classic IT". If you're looking to sit in a server room and push buttons, this isn't for you. If you're looking to integrate IT into a business and make it look awesome – you could be a fit.
• Assisting the sales team – Everyone on our team helps the sales team by being "on the lookout" for new sales opportunities. Maybe you're in an office that has hardware that should be refreshed. Maybe you're onsite at an office that is currently not managed. These are opportunities to make the sales rep in the area aware of, so that they can pursue these clients.
• Be accountable with your time – all time and activities should be clearly logged in our CRM system.

Desired Skills and Experience:

• Willingness and ability to travel to different client offices daily
• Understanding of Windows based networks including servers, workstations, and core networking concepts
• Understanding of routers, switches, firewalls, and other basic networking equipment, specifically related to installation and troubleshooting.
• Understanding of printers, scanners, and other standard IT peripherals, specifically related to installation and troubleshooting.
• Excellent verbal and written communication skills
• Ability to maintain professionalism in challenging situations
• Excellent organizational skills
• Ability to work in a fast-paced environment independently and meet aggressive deadlines
• Ability to work independently, self-starter
• Ability to work with technical teams and internal teams to ensure client success
• Experience with Microsoft Office
• Experience with ConnectWise, Ninja RMM, Screen Connect

Compensation Plan: The position is salary plus benefits, profit sharing, retirement plan, and an expense account. The salary is evaluated each year at your annual review, and there are great growth opportunities with our team. Compensation includes:

• Salary reflective of experience, skillset, and value brought to the organization
• Great growth opportunities based on performance
• Paid holidays and personal time off
• Monthly vehicle allowance
• Monthly technology allowance
• Travel expense account including meals, gas, and other travel expenses as nee