Information Systems Support Specialist (Direct Hire) (A2301)

Express Employment Professionals - Cincinnati East; Mentor (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Mentor, OH is seeking an Information Systems Support Specialist to provide hands-on support for ERP systems, enterprise software, and business processes. The role acts as a liaison between technology and operations, troubleshooting issues, training end users, and driving workflow improvements.

The candidate will analyze business processes, support automation initiatives, document requirements, and participate in system testing, upgrades, and

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 2 years of ERP or enterprise software/support experience.
• Strong troubleshooting and analytical skills.
• Working knowledge of SQL and relational databases.
• Experience with Microsoft 365 applications (Teams, SharePoint, Power Platform).
• Excellent verbal and written communication skills.

Responsibilities

• Provide day-to-day support for ERP systems and business-critical applications.
• Troubleshoot and resolve system, workflow, data, and user issues.
• Assist users with system functionality and processes.
• Coordinate with vendors and internal stakeholders to resolve concerns.
• Participate in testing, upgrades, implementations, and enhancements.
• Maintain system documentation and configurations.

Skills

Troubleshooting

Analytical thinking

Problem-solving

Communication skills

Organizational skills

User support

Education

Bachelor's degree in Information Systems/IT/CS/Business or related field

Equivalent experience

Tools

SQL

Microsoft 365

Power Platform

SharePoint

Teams

Job description

1st Shift | Full-Time | Direct Hire

Information Systems Support Specialist

Our client in Mentor, OH isseeking a motivated, detail-oriented, and customer-focused Information Systems Support Specialist to support business applications, enterprise systems, and operational processes within a growing manufacturing organization. This role serves as a key liaison between technology and business operations by providing application support, troubleshooting system issues, improving workflows, and training end users.

Key Responsibilities

Business Systems Support

• Provide day-to-day support for ERP systems and other business-critical applications.
• Troubleshoot and resolve application, workflow, data, and user-related issues.
• Assist users with system functionality, best practices, and business process questions.
• Coordinate with software vendors and internal stakeholders to resolve system concerns.
• Participate in system testing, upgrades, implementations, and enhancements.
• Maintain system documentation and application configurations.

Process Improvement & Systems Enhancement

• Analyze business processes and identify opportunities to improve efficiency through technology.
• Support automation initiatives and workflow improvements.
• Document business requirements, procedures, and system changes.
• Assist with software implementations, integrations, and system enhancement projects.
• Partner with various departments to maximize the effectiveness of existing technologies.

User Training & Support

• Train employees on ERP and other business applications.
• Develop and maintain user guides, training materials, and process documentation.
• Provide ongoing system support and promote technology best practices.
• Create and maintain knowledge base articles and support resources.

Qualifications

• Bachelor's Degree in Information Systems, Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
• Minimum 2 years of experience supporting ERP systems, enterprise software, or business applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Working knowledge of SQL and relational databases.
• Experience with Microsoft 365 applications, including Teams, SharePoint, and Power Platform.
• Excellent verbal and written communication skills.
• Ability to effectively support both technical and non-technical users.
• Strong organizational skills and ability to manage multiple priorities.

Preferred Skills

• ERP and business application support experience in a manufacturing environment.
• Business process analysis and process improvement experience.
• System testing, implementation, and software upgrade support.
• Documentation, process mapping, and user training experience.

Pay Range: Competitive based on experience