Information Systems Supervisor

Commonwealth of Kentucky; Frankfort (KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid telecommuting allowed

Job summary

Commonwealth of Kentucky in Frankfort seeks an Information Systems Supervisor to lead an IT Operations team delivering mission-critical services to state agencies. You will supervise IT professionals, manage helpdesk operations, oversee projects, and maintain TEMPO, eForms, SMIS, and Nintex.

The role requires strong communication, planning, and leadership, with a hybrid telecommuting option and a competitive pay package reflecting executive branch guidelines.

Qualifications

• Bachelor's degree or associate's degree in IT or related field, or IT certification.
• Four years of professional IT experience in programming, systems analysis, systems support, or operating systems.
• Master's degree may substitute for required experience; two extra years may substitute for education.

Responsibilities

• Supervise, mentor, and develop IT professionals responsible for application support, system maintenance, development, and implementation.
• Manage and support helpdesk operations, including ticket intake, assignment, prioritization, tracking, escalation, and resolution of incidents.
• Monitor helpdesk performance and service levels, analyze ticket trends, and use data to identify recurring issues and improve processes.
• Plan, assign, and monitor staff work to ensure IT services, projects, and initiatives are completed on schedule.
• Oversee planning, implementation, and completion of IT projects, including risk tracking and issue resolution.

Skills

Supervising IT professionals

IT project management

Strong communication

Analytical thinking

Education

Bachelor's degree in IT or related field

Associate's degree in IT or related field

IT certification

Tools

TEMPO

eForms

SMIS

Nintex

Job description

Advertisement Closes

9/14/2026 (11:59 PM ET)

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Information Systems Supervisor

Pay Grade 17

Salary $6,979.38 Monthly Locality Premium - 16%

Employment Type EXECUTIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Click here for more details on state employment.

Hiring Agency Energy & Environment Cabinet | Office of Administrative Services

Location 300 Sower Boulevard Frankfort, KY 40601 USA The agency may authorize the selected applicant to telecommute on a hybrid schedule. The agency may terminate or modify the telecommuting arrangement at any time.

Description

The Energy and Environment Cabinet, Office of Administrative Services, Division of Information Service’smission is to provide the highest quality technology-based services to all agencies in the cabinet.This Information Systems Supervisor position offers a rewarding and exciting opportunity to work with a groupof dedicated IT professionals who provide mission critical services to the citizens of the Commonwealth on adaily basis.

The Energy and Environment Cabinet, Office of Administrative Services, Division of Information Services, isseeking an Information Systems Supervisor to lead an IT Operations team and provide technology services thatsupport the Cabinet’s programs.

Key Responsibilities

• Supervise, mentor, and develop IT professionals responsible for application support, system maintenance,development, and implementation.
• Manage and support helpdesk operations, including: ticket intake, assignment, prioritization, tracking,escalation, and resolution of incidents and service requests.
• Monitor helpdesk performance and service levels, analyze ticket trends, and use helpdesk data toidentify recurring issues, improve processes, and enhance customer service.
• Plan, assign, and monitor staff work to ensure IT services, projects, and initiatives are completedeffectively and on schedule.
• Oversee the planning, implementation, and completion of IT projects, including tracking progress,identifying risks, and addressing issues.
• Support, maintain, and implement agency applications and databases, including TEMPO, eForms, SMIS,Nintex, and other state and federal systems.
• Evaluate service requests, system changes, hardware, and software modifications for feasibility, impact,security, and compliance.
• Provide technical guidance and assistance to analysts in the development, implementation,troubleshooting, and maintenance of application/computer systems.
• Review staff work and system changes prior to implementation to ensure quality, accuracy, and adherenceto established standards.
• Identify opportunities to improve IT processes, workflows, and service delivery and implement strategiesto increase efficiency.
• Develop and maintain technical policies, standards, procedures, and documentation processes.
• Identify staff training needs and coordinate or provide technical training and professional development.
• Assist staff with complex troubleshooting and resolution of IT issues and ensure timely resolution ofoperational problems.
• Provide regular status reports and management updates on IT operations, projects, performance measures,accomplishments, risks, and areas for improvement.
• Work with team members on professional development in addition to performing annual employeeevaluations.

Preferred Qualifications

• Experience supervising or leading IT professionals.
• Experience managing IT projects and tracking project deliverables.
• Experience supporting enterprise applications, databases, or information systems.
• Strong problem-solving, analytical, organizational, and time-management skills.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple projects and operational responsibilities in a fast-pacedenvironment.
• Ability to work collaboratively with technical staff, business users, vendors, and management.
• Commitment to mentoring staff and fostering a productive, service-focused team environment.

EEC participates in E-Verify and will provide the federal government with your Form I-9 information to confirmthat you are authorized to work in the U.S. EEC will only use E-Verify once you have accepted a job offer andcompleted the Form I-9. For more information on E-Verify, or if you believe that EEC has violated its E-Verifyresponsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://dhs.gov/e-verify

This position has an approved Locality Premium of 16% in compliance with 101 KAR 2:034 Section 9 (1).

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree OR a graduate of a college or university with an associate's degree in information technology or related field OR certification in an IT-related field.

EXPERIENCE, TRAINING, OR SKILLS: Four years of professional experience in computer programming, systems analysis, systems support, or computer operating systems.

Substitute EDUCATION for EXPERIENCE: A master's degree in computer science will substitute for the required experience on a year-for-year basis.

Substitute EXPERIENCE for EDUCATION: Two years of additional experience in computer programming, systems analysis, computer operations, business or public administration, statistics, research, or a related field will substitute for the education requirement.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Incumbents working in this job title typically perform duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Jim Neal at [e-mail] or 502-782-6424.

An Equal Opportunity Employer M/F/D