Information Systems Intern (TEMP)

Cape Cod Healthcare; Hyannis (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Cape Cod Healthcare is seeking an IS Intern to provide hands-on support to PC Technicians and occasionally learn from Systems, Network, and Security Engineers. You will assist with configuring, installing, and troubleshooting PC workstations, monitor the Help Desk queue, document resolutions, and attend departmental meetings.

The role involves shadowing engineers to learn about systems, security, and networks, and is based in Hyannis, MA.

Qualifications

• Currently enrolled in High school or currently enrolled in an undergraduate degree program
• Experience in the use of basic PC applications including MS Office suite

Responsibilities

• Assists in configuring, installing, maintaining, and troubleshooting PC Workstations, applications, and printers.
• Monitors the Help Desk ticketing queue, fielding tickets, and providing resolutions to users. Documents resolutions in online tickets and closes tickets accordingly.
• Attends departmental meetings.
• Shadows systems, security, and network engineers to learn about those fields.

Skills

MS Office

PC basics

Education

High school or undergraduate degree

Job description

Purpose of Position: The IS Intern position will provide hands on assistance to the PC Technicians and occasionally assist and learn from other department positions such as Systems Engineers, Network Engineers, and Security Engineers. The IS Intern will work directly alongside PC Technicians as they upgrade computers, install software, and configure workstations for users throughout the facility.
Description

• Assists in configuring, installing, maintaining, and troubleshooting PC Workstations, applications, and printers.
• Monitors the Help Desk ticketing queue, fielding tickets, and providing resolutions to users. Documents resolutions in online tickets and closes tickets accordingly.
• Attends departmental meetings.
• Shadows systems, security, and network engineers to learn about those fields.
  

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare’s commitment to CARES: compassion, accountability, respect, excellence and service.
Qualifications

• Currently enrolled in High school or currently enrolled in an undergraduate degree program
• Experience in the use of basic PC applications including MS Office suite
  

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare’s commitment to CARES: compassion, accountability, respect, excellence and service
Schedule Details: TEMP, 40 Hours Per Week, Monday-Friday, Occasional Weekends & Occasional Holidays Organization : Cape Cod Healthcare, Inc.
Primary Location : Massachusetts-Hyannis
Department : HCI-IT - Information Systems
Annual/Hourly: Hourly
Hiring Pay Range: 20 - 20