Information Systems Generalist

Caringnetwork; Glen Ellyn (IL); On-site; USD 42,000 - 62,000; Part time

Benefits offered by this job

Generous PTO

10 paid holidays

Paid maternity/paternity leave

403(b) with company match

Culture that cares

Job summary

Caring Network seeks a central IT Operations Coordinator to bridge internal teams and external providers from its Glen Ellyn office. You will manage IT support, asset life cycle, and cybersecurity initiatives while driving cost efficiency and operational stability.

The role emphasizes organization, proactive project coordination, and adherence to Caring Network’s faith-driven values, with up to 20% travel to Chicagoland clinics and monthly staff meetings.

Qualifications

• Working knowledge of computer networking, hardware, software interfaces, security protocols, and hardware lifecycle management.
• Ability to coordinate with external service providers and internal teams.
• Experience supporting IT operations and asset management in a professional setting.
• Desirable Microsoft 365 Fundamentals or equivalent knowledge.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Serve as the MSP’s daily contact for user support and issue resolution.
• Coordinate monthly on-site MSP visits and review monthly invoicing for cost control.
• Oversee hardware lifecycle including procurement, setup, maintenance, and decommissioning.
• Administer cybersecurity training and monitor vulnerability remediation efforts.
• Assist in project coordination to improve security, stability, and cost efficiency.

Skills

Networking

Hardware lifecycle

Cybersecurity basics

Microsoft 365

Customer service

Education

Associate's or Bachelor's in CS

Tools

Microsoft 365

Adobe

Power BI

ChatGPT Team

Job description

Must be able to work from the Glen Ellyn administrative office and travel 20% of the time.

About Us:

The Mission of Caring Network is to honor and glorify Jesus Christ, the author and creator of life, by bringing His love and compassion to abortion minded women and equipping them to choose life - both physical and spiritual.

About the Role:

This role serves as a central coordinator for the organization's technology operations, bridging internal teams, leadership, and external service providers. The position ensures efficient IT support, strong asset management practices, and effective execution of technology initiatives while maintaining a focus on cybersecurity, operational stability, and cost efficiency. The ideal candidate is highly organized, proactive, and capable of managing multiple priorities while supporting both day-to-day operations and longer-term technology improvements.

Responsibilities Include:

IT Operations & Vendor Management

• Serve as the primary daily point of contact with the Managed Services Provider (MSP) for user support and issue resolution
• Coordinate monthly on-site visits by the MSP representative
• Manage and review monthly MSP invoicing for accuracy and cost control
• Ensure consistent service delivery, responsiveness, and alignment with organizational needs

Hardware & Asset Lifecycle Management

• Oversee end-to-end hardware lifecycle: procurement, setup, maintenance, replacement, and decommissioning
• Ensure secure and certified destruction of retired equipment with proper record retention
• Maintain accurate inventory of all hardware assets including computers, printers, tablets, and networking equipment
• Track asset usage, lifecycle status, and replacement planning

Cybersecurity & Risk Coordination

• Administer and manage the organization's cybersecurity training program
• Monitor external vulnerability testing processes and coordinate remediation follow-ups
• Support the technology leader in coordinating responses to critical technology-related incidents
• Help strengthen organizational security practices and risk awareness

Technology Projects & Systems Administration

• Support the technology leader in coordinating projects that improve security, stability, and cost effectiveness
• Coordinate assigned technology project activities and ensure timely execution
• Administer software licensing across platforms (e.g., Microsoft 365, Adobe, Power BI, ChatGPT Team)
• Assist in optimizing systems, tools, and processes across the organization
• Manage administration of user systems access controls

Candidate Requirements:

• A committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord and is a participant in a local church
• Maintains a consistent life-affirming philosophy and would never refer or advise a woman to have an abortion
• Agree with and be willing to uphold Caring Network's Statements of Faith and Principle and Core Values
• Associate's or Bachelor's Degree in a Computer Science related field or equivalent work experience
• Working knowledge of computer networking, hardware, software interfaces, security protocols, and hardware lifecycle management
• Comfortable with working independently and adapting to changing needs
• Possesses solid organizational skills and the ability to manage multiple priorities
• Strong customer service orientation and willingness to support organizational needs
• Microsoft 365 Fundamentals (or equivalent) desirable
• Must have reliable transportation and availability for up to 20% non-overnight travel to clinics around the Chicagoland area, as well as for monthly staff meetings.

Part-Time Benefits:

• Generous PTO policy including substantial vacation time and sick time
• 10 paid company holidays PLUS Christmas Break
• Paid maternity leave, paternity leave
• 403(b) with company match
• Caring, Empowering, Mission-Driven Culture!