Information Systems Engineers

University of Utah; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

University of Utah is seeking an IAM Security Operations Specialist to join the Identity & Access Management team. You will be the operational heartbeat of our identity security strategy, implementing cloud access controls and serving as the primary operational partner for engineering, product, and business teams.

You will manage the IAM ticketing queue, monitor logs, and conduct access reviews to ensure compliance with security policies.

Qualifications

• Experience in Security Operations and IAM Operations.
• Ability to manage and resolve high-volume technical requests.
• Familiarity with cloud permissions and access governance.

Responsibilities

• Serve as primary operational contact for IAM and cloud security requests.
• Implement and provision cloud access controls across multi-cloud environments.
• Manage IAM ticketing queue (Jira, ServiceNow) and triage access issues.
• Monitor IAM logs and conduct access reviews to ensure policy compliance.
• Document SOPs and help automate routine operational tasks.
• Assist in incident response for identity-related security events.

Skills

Security Operations

IAM Operations

IT Support Tier 3

Customer Service

SSO Platforms

Python

PowerShell

Bash

Education

Bachelor's degree or equivalent

Tools

Jira

ServiceNow

Job description

Priority Review Date (Note - Posting may close at any time)

Job Summary

We are looking for an IAM Security Operations Specialist to join our Identity & Access Management team. In this role, you will be the operational heartbeat of our identity security strategy. You will be responsible for the day-to-day implementation of cloud security access controls across our platforms and will act as the primary operational partner for other departments.

About UIT : University Information Technology ( UIT ) , the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference . Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound . Salt Lake City is home to the Utah Symphony and Opera , Ballet West , professional sports teams , and a wide range of other cultural and recreational activities.

Responsibilities

• Cross-Departmental Collaboration: Act as the primary operational point of contact for inbound IAM and cloud security requests from engineering, product, and business teams.
• Cloud Access Implementation: Execute and provision secure access controls across our multi-cloud environment ( AWS , Azure, or GCP ) following the principle of least privilege.
• Queue & Incident Management: Manage the IAM ticketing queue (e.g., Jira, ServiceNow), triaging, troubleshooting, and resolving access issues and security requests efficiently.
• Operational Monitoring & Auditing: Continuously monitor IAM logs, identify access anomalies, and conduct regular access reviews to ensure compliance with our security policies.
• Process Optimization: Help the team document standard operating procedures (SOPs) and identify opportunities to streamline or automate recurring operational requests.
• Emergency Response: Assist in responding to and remediating active identity-related security alerts or unauthorized access incidents.

Job Code

P34283

Grade

P20

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Information Systems Engineer, III : Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences

• Experience: 2+ years of experience in Security Operations (SecOps), IAM Operations, IT Support Tier 3, or a closely related technical operations role.
• Cloud Fundamentals: Hands-on experience navigating and managing permissions within cloud platforms (e.g., AWS IAM , Azure AD/Entra ID, Google Cloud IAM ).
• Core Identity Knowledge: Solid understanding of user lifecycle management, role-based access control ( RBAC ), and Multi-Factor Authentication ( MFA ).
• Ticketing & Workflow Tools: Experience managing and resolving high-volume technical requests using ticketing systems.
• Communication Skills: Strong customer-service mindset with the ability to collaborate patiently and effectively with both technical and non-technical colleagues.
• Familiarity with modern Single Sign-On ( SSO ) platforms like Okta, Ping Identity, or Azure AD.
• Basic scripting knowledge (e.g., Python, PowerShell, or Bash) to help automate routine tasks.
• Relevant foundational certifications (e.g., Security+, Microsoft Certified: Identity and Access Administrator, AWS Certified Cloud Practitioner).

Additional Information

The University is a participating employer with Utah Retirement Systems(“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required fields are indicated with an asterisk (*).

• * What is your highest level of completed education?
  • None
  • High School Diploma or Equivalent
  • Associate Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate Degree
• * How many years of related work experience do you have?
  • Less than 6 years
  • 6 years or more, but less than 9 years
  • 9 years or more, but less than 12 years
  • 12 years or more, but less than 15 years
  • 15 years or more

Required Documents

• Resume

Optional Documents

• Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]