IT Support / Help Desk Technicians

University of Utah; Salt Lake City (UT); On-site; USD 23,419 - 28,929; Part time

Job summary

University of Utah is seeking an IT Support / Help Desk Technician, II for campus-based, part-time work. The role supports employees with basic IT and AV issues, handles tickets, and assists with hardware/software maintenance.

It involves helping onsite and remote users, and requires moderate supervision. Ideal candidates have 1 year of related education or experience, with preference for ServiceNow and 3D printing familiarity.

Qualifications

• 1 year of higher education can be substituted for 1 year of directly related work experience.
• IT Support / Help Desk Technician, III requires 3+ years of related experience.

Responsibilities

• Daily walk the entire Museum Exhibitions and confirm they are working, trouble shooting and repair back to working order.
• Respond to level 1 helpdesk tickets submitted using Service Now, troubleshooting, fixing and reporting back to submitter.
• Running the 3D printing farm ensuring orders for 3D prints are fulfilled.
• Taking all level 1 walking requests for help, taking initiative in completing tickets, providing basic help documents and communicating when end of shift comes without tickets or projects being worked on, are NOT completed.
• Notifies appropriate group leaders or managers of errors or equipment malfunctions requiring more advanced troubleshooting and analysis.

Skills

Customer service

Troubleshooting

Desktop support

AV support

Education

Higher education coursework

Tools

ServiceNow

3D printing

Job description

IT Support / Help Desk Technicians

Open Date: 07/28/2026

Requisition Number: PRN17280N

Job Title: IT Support / Help Desk Technicians

Working Title: Student IT Support Technician

Career Progression Track: S00

Track Level: S3 - Skilled

FLSA Code: Nonexempt

Patient Sensitive Job Code?: No

Type: Non Benefited Staff / Student

Temporary?: No

Standard Hours per Week: 18

Full Time or Part Time?: Part Time

Shift: Variable

Work Schedule Summary: This position is required to work every Sunday from 9-5. And Tuesday & Thursday AM from 8:30AM to 1:30pm

Is this a work study job?: No

VP Area: Academic Affairs

Department: 00018 - Utah Museum of Natl Hist Oper

Location: Campus

City: Salt Lake City, UT

Type of Recruitment: Internal to the University

Pay Rate Range: 17.00 to 21.00

Close Date: 08/15/2026

Job Summary

IT Support / Help Desk Technician, II Provide timely IT & AV support services to employees with basic/first-level technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues. Install and support licensed and internal software/hardware. Track computer hardware and software assets. Assist with accounts, including new hires, terminations, as well as password changes. Maintain printers and coordinate service repairs. Repair PCs, laptops, 3D printers, monitors, etc. Trouble shoot & repair daily all electronic exhibits at NHMU Escalate issues as necessary to appropriate support group. Complete routine tasks under moderate supervision.

Responsibilities

Daily walk the entire Museum Exhibitions and confirm they are working, trouble shooting and repair back to working order. Respond to level 1 helpdesk tickets submitted using Service Now, troubleshooting, fixing and reporting back to submitter. Running the 3D printing farm ensuring orders for 3D prints are fulfilled. Taking all level 1 walking requests for help, taking initiative in completing tickets, providing basic help documents and communicating when end of shift comes without tickets or projects being worked on, are NOT completed.

• Manages computer equipment, provides basic computer support on common operating systems usage for both hardware and software on multiple platforms.
• Provides customer service and assists users with software operation and hardware.
• Regularly assists in development and running of queries, reports in various applications.
• Notifies appropriate group leaders or managers of errors or equipment malfunctions requiring more advanced troubleshooting and analysis.
• Calls vendors as needed to repair computers and other electronic equipment.
• Reviews schedules to process critical job tasks according to assigned priority.
• Interfaces with various operating system software to assist in correcting errors.
• Performs preventative maintenance on various computing and A/V equipment, such as replacing projector bulbs, filters and printers.

Minimum Qualifications

1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

IT Support / Help Desk Technician, III requires 3+ years of related experience.

Preferences

Previous Experience with Service now, 3D printers, customer service is desired. Being in school for a related technology degree is preferred.

Additional Information

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu.

Public safety reporting: https://publicsafety.utah.edu/safetyreport/ includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

The University of Utah is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

1. What is your highest level of completed education?
   • None
   • High School Diploma or Equivalent
   • Associate Degree
   • Bachelor's Degree
   • Master's Degree
   • Doctorate Degree
2. How many years of related work experience do you have?
   • Less than 2 years
   • 2 years or more, but less than 4 years
   • 4 years or more, but less than 6 years
   • 6 years or more, but less than 8 years
   • 8 years or more, but less than 10 years
   • 10 years or more, but less than 12 years
   • 12 years or more, but less than 14 years
   • 14 years or more
3. How many months/years of computer operations related work experience do you have?
   • No experience
   • Less than 6 months
   • 6 months or more, but less than 1 year
   • 1 year or more, but less than 3 years
   • 3 years or more
4. How many years of customer service experience do you have?
   • 0-1
   • 1-3
   • More than 3

Applicant Documents

Required Documents

1. Resume
2. List of References

Optional Documents

1. Cover Letter
2. Letter of Recommendation 1

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]