INFORMATION SPECIALIST - RFT

Socket.dev; St. Louis (MO); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and life insurance

Paid vacation, holidays, and sick days

Pension plan

Tuition reimbursement

Professional development

Job summary

The St. Louis Public Library Carpenter Library is seeking an Information Specialist to connect the community with library resources and provide excellent customer service.

The role requires patience, enthusiasm, and a commitment to helping people access technology and information. Responsibilities include assisting with library cards, checkout, materials handling, technology assistance, and supporting programming.

Qualifications

• At least six months of customer service experience, or an associate’s degree, or equivalent from a two-year college or technical school.
• Strong communication, writing, and presentation skills.
• Strong organizational skills.
• Ability to learn and use technology as the Library continues to evolve.
• The ability to speak publicly in order to execute unique and exciting events.

Responsibilities

• Assist customers with library card registration and checking out and returning library materials.
• Assist in preparation, delivery, and receipt of Library materials; receive payment from customers.
• Provide technology assistance to customers with Library equipment.
• Assist with daily housekeeping operations, projects, and opening and closing of the building.
• Provide passport and notary services to library customers.
• Assist with programming as needed.

Skills

Customer service

Communication

Writing

Presentation

Organizational

Public speaking

Education

Associate degree

Tools

Library tech

Job description

Are you interested in helping people? Do you enjoy learning new things and helping people find information? Do you want to work with a diverse community? The St. Louis Public Library’s Carpenter Libraryhas an opening for a full-time Information Specialist.The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team.

Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. The Information Specialist is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance.

In this role you will:

• Assist customers with library card registration and checking out and returning library materials.

• Assist in preparation, delivery, and receipt of Library materials; receive payment from customers.

• Provide technology assistance to customers with Library equipment.

• Assist with daily housekeeping operations, projects, and opening and closing of the building.

• Provide passport and notary services to library customers.

• Assist with programming as needed.

You will need to be:

• Friendly, patient, and able to build relationships at all levels.

• Able to see the big picture and promote consistency and excellence of service.

• Capable of effectively presenting information and responding to questions from customers and staff

• Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.

• Organized, detail-oriented, and able to work with competing tasks and priorities.

You will need to have:

• At least six months of customer service-related experience, or an associate’s degree, or equivalent from a two-year college or technical school.

• Strong communication, writing, and presentation skills.

• Strong organizational skills.

• Ability to learn and use technology as the Library continues to evolve.

• The ability to speak publicly in order to execute unique and exciting events.

Benefits include:

• Competitive salary range starting at $36,636/year

• Medical, dental, and life insurance

• Paid vacation, holidays, and sick days

• Pension plan through the Employees Retirement System of the City of St. Louis

• Partial tuition reimbursement for approved courses

• Professional development

Hours for this position are:

Tuesdays and Wednesdays 11:30 am - 8:15 pm; Thursdays 8:45 am- 5:30 pm; Fridays and Saturdays 8:45 am - 5:15 pm. Hours subject to change.

About Carpenter Library:

• A Carnegie Library originally built in 1927, Carpenter Library has been renovated and expanded at its original location

• Offers public services on one floor

• Spaces include a computer lab, auditorium, 4 quiet rooms, and mezzanine area

About the neighborhood:

Carpenter Library has been serving south-city residents for over 99 years. The branch is located at the end of the South Grand ‘international district’ and serves a diverse population, including the neighborhoods of Tower Grove East, Tower Grove South, Benton Park, Benton Park West, and Dutchtown.