INFORMATION SPECIALIST RPT

Socket.dev; St. Louis (MO); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and life insurance

Paid vacation, holidays, and sick days

401(a) Plan

457(b) Deferred Compensation Plan

Partial tuition reimbursement for new/

Job summary

St. Louis Public Library is seeking a part-time Information Specialist to assist customers with reference questions, readers’ advisory, and circulation desk tasks. The role includes providing technology assistance and recording statistics for monthly reports.

Evening and weekend hours are part of the schedule, with competitive benefits including health coverage, retirement plans, and professional development opportunities.

Qualifications

• At least six months of customer service-related experience or an associate’s degree or equivalent.
• Strong communication, writing, and presentation skills.
• Strong organizational skills.
• Ability to learn and use technology as the Library continues to evolve.

Responsibilities

• Assist with reference and readers’ advisory questions for customers via face-to-face and telephone interactions.
• Work at the Circulation Desk as needed, providing circulation services to customers.
• Provide technology assistance to customers, as needed.
• Record department statistics for monthly reports.
• Assist with emptying book drops, handling returns, and processing daily delivery.
• Other duties as assigned.

Skills

Customer service

Communication

Written communication

Presentation skills

Organizational skills

Technology aptitude

Education

Associate’s degree or equivalent

Job description

Are you interested in helping people? Do you enjoy learning new things and helping people find information? Do you want to work with a diverse community? The St. Louis Public Library’sCentralBranchhas an opening for a part-time Information Specialist.The Library values the talents and perspectives that a diverse workforce brings and the positive impact they have on our services and customer base. We seek people who understand these values to join our team.

In this role, you will:

• Assist with reference and readers’ advisory questions for customers via face-to-face and telephone interactions.
• Work at the Circulation Desk as needed, providing circulation services to customers.
• Provide technology assistance to customers, as needed.
• Record department statistics for monthly reports.
• Assist with emptying book drops, handling returns, and processing daily delivery.
• Other duties as assigned.

You will need to be:

• Friendly, patient, and able to build relationships at all levels.
• Able to see the big picture and promote consistency and excellence of service.
• Capable of effectively presenting information and responding to questions from customers and staff
• Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
• Organized, detail-oriented, and able to work with competing tasks and priorities.

You will need to have:

• At least six months of customer service-related experience, or an associate’s degree, or equivalent from a two-year college or technical school.
• Strong communication, writing, and presentation skills.
• Strong organizational skills.
• Ability to learn and use technology as the Library continues to evolve.

Benefits include:

• Competitive salary rate starting at $17.61per hour
• Medical, dental, and life insurance
• Paid vacation, holidays, and sick days
• 401(a) Plan
• 457(b) Deferred Compensation Plan
• Partial tuition reimbursement for approved courses
• Professional development

Hours for this position are:

Monday, Tuesday, & Wednesday 4:00 - 8:00 pm, Friday & Saturday 12:00 - 4:00 pm. One Sunday every six weeks from 1:00 - 5:00 pm. Hours subject to change.

About SLPL:

St. Louis Public Library is a true urban library, representing the historic center of the St. Louis region: the City of St. Louis. With its roots in the mid-1800s, St. Louis Public Library has a long history of innovation and service, a large and historic collection including rare books and extensive special collections, and a diverse and dedicated staff. Our technology is a major resource throughout the City and beyond, and the Library makes an enormous investment in technology annually to keep them state of the art. We operate in 15 locations in a relatively small city of 61 square miles. These range from our magnificent Central Library – one of the world’s great public libraries – to regional and neighborhood libraries that vary in size and design but are centerpieces in their communities. St. Louis was an early, passionate supporter of library services to children, and that remains a core value and mission. Outreach into our varied communities, marketing the Library’s remarkable strengths, and working with civic and cultural partners to benefit St. Louisans are all closely held values and goals at the Library.