Information Specialist, 70th Legislative Session - SHORT TERM

State of Montana; Helena (MT); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

State of Montana information specialist position at the Montana Legislative Services Division is a short-term role in Helena. Training is scheduled for December 30, 2026, with work shifts beginning January 4, 2027 and likely continuing through the legislative session.

The role involves answering public inquiries via a bill status system, entering messages, and maintaining professional conduct under pressure.

Qualifications

• Graduation from high school; experience in government, public speaking, and communication.
• Experience with telephone procedures and courteous public interaction.

Responsabilités

• Answer telephone inquiries using a computerized bill status information system.
• Input telephone messages on a computerized messaging system according to office policies.
• Maintain neutrality and respond calmly to the public, including occasional verbal abuse.
• Learn to use various information aids and select appropriate sources for answers.
• Speak and write standard English fluently; handle inquiries with courtesy and accuracy.

Connaissances

Phone handling

Verbal communication

Neutrality

Stress management

Formation

High school diploma

Outils

Information systems

Description du poste

Job Description - Information Specialist, 70th Legislative Session - SHORT TERM (26142679)

Position Title

This is a short-term position with the Montana Legislative Services Division. Work shifts will start January 4, 2027, and may continue through the term of the legislative session (end of April – beginning of May). Schedule will vary between the hours of 7:30 am - 5:30 pm, including some hours on Saturdays. The Legislative Services Division provides nonpartisan, independent services for the Legislature.

Training will be December 30 th , 2026.

Duties

Answers telephone inquiries from the public concerning the Legislature using a computerized bill status information system and a variety of other information aids; takes incoming telephone calls for legislators and inputs messages on a computerized messaging system according to office policies; and performs related duties as required.

General knowledge of state government and the legislative process; prior knowledge of Montana government and legislative process preferred; and good knowledge of telephone procedures.

Skill in the use of the telephone and computer keyboard.

Ability to: answer the telephone using appropriate etiquette; interact with the public in an extremely courteous manner: input telephone messages with speed and accuracy; learn to use computerized systems to record and find information; learn to use various information aids and choose among them for an appropriate source for answering questions; speak and write standard English fluently; maintain neutrality; and remain calm and function under pressure and occasional inappropriate verbal abuse from the public.

Education/Experience

The minimum knowledge, skills, and abilities required for entry at this position are typically acquired through a combination of education and experience equivalent to graduation from high school, with education or experience in government, public speaking, and communication.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable

Number of Openings

2

Employee Status

Short Term

Recurring Schedule

Full-Time

Job Type

Standard

Shift

Day Job

Travel

No

Primary Location

Helena

Agency

Legislative Branch

Union

000 - None

Posting Date

Oct 22, 2026, 3:10:07 PM

Closing Date

Ongoing

Required Application Materials

Resume

Contact

Contact Name : Kelly DaSilva | Contact Email : [e-mail] | Contact Phone : [phone]

Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.