Information Specialist

Montana; Helena (MT); On-site; USD 32,000 - 45,000; Full time

Job summary

Montana Legislative Services Division seeks a short-term Information Specialist in Helena to handle public inquiries using a bill status information system and messaging tools. Training is set for December 30, 2026, with work shifts from 7:30 am to 5:30 pm and occasional Saturdays.

The role requires courteous communication and accurate data entry. The position emphasizes neutrality, fluency in standard English, and ability to perform under pressure, with knowledge of state government and

Qualifications

• Minimum knowledge acquired through graduation from high school, with education or experience in government, public speaking, and communication.
• Ability to learn to use computerized systems to record and find information; to use various information aids and choose appropriate sources.

Responsibilities

• Answer telephone inquiries from the public concerning the Legislature using a computerized bill status information system and other aids.
• Take incoming telephone calls for legislators and input messages on a computerized messaging system.
• Maintain neutrality, speak and write standard English fluently, and remain calm under pressure and during abuse.

Skills

Telephone etiquette

Computer keyboard

Public interaction

English writing

Education

High school diploma

Job description

Job Description - Information Specialist, 70th Legislative Session - SHORT TERM (26142679)

Position Title

This is a short-term position with the Montana Legislative Services Division. Work shifts will start January 4, 2027, and may continue through the term of the legislative session (end of April – beginning of May). Schedule will vary between the hours of 7:30 am - 5:30 pm, including some hours on Saturdays. The Legislative Services Division provides nonpartisan, independent services for the Legislature.

Training will be December 30 th , 2026.

Duties

Answers telephone inquiries from the public concerning the Legislature using a computerized bill status information system and a variety of other information aids; takes incoming telephone calls for legislators and inputs messages on a computerized messaging system according to office policies; and performs related duties as required.

General knowledge of state government and the legislative process; prior knowledge of Montana government and legislative process preferred; and good knowledge of telephone procedures.

Skill in the use of the telephone and computer keyboard.

Ability to: answer the telephone using appropriate etiquette; interact with the public in an extremely courteous manner: input telephone messages with speed and accuracy; learn to use computerized systems to record and find information; learn to use various information aids and choose among them for an appropriate source for answering questions; speak and write standard English fluently; maintain neutrality; and remain calm and function under pressure and occasional inappropriate verbal abuse from the public.

Education/Experience

The minimum knowledge, skills, and abilities required for entry at this position are typically acquired through a combination of education and experience equivalent to graduation from high school, with education or experience in government, public speaking, and communication.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable

Number of Openings

2

Employee Status

Short Term

Recurring Schedule

Full-Time

Job Type

Standard

Shift

Day Job

Travel

No

Primary Location

Helena

Agency

Legislative Branch

Union

000 - None

Posting Date

Oct 22, 2026, 3:10:07 PM

Closing Date

Ongoing

Required Application Materials

Resume

Contact

Contact Name : Kelly DaSilva | Contact Email : [e-mail] | Contact Phone : [phone]

Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.