INFORMATION SERVICES TECHNICIAN I

State of careers Rhode Island; United States; On-site; USD 50,000 - 54,000; Full time

Job summary

The State of Rhode Island Department of Corrections, Information Technology/Computers division, seeks an Information Services Technician I to provide centralized information/library/communications services and data processing support within a statewide framework.

The role involves assisting state agencies and the public, handling requests, processing data through networks and software, and maintaining equipment and inventory. Strong MS Office and data-entry skills are preferred.

Qualifications

• Working knowledge of state government, services and programs.
• Ability to access and process data through networks and software.
• Ability to perform keyboard functions with reasonable speed and accuracy.

Responsibilities

• Provide information to the public and other state agencies.
• Process requests for information and referrals.
• Disseminate materials and maintain inventory of supplies.
• Assist in maintaining statistics and data reports.

Skills

Public information services

Data processing

Word processing

Customer service

Education

High school diploma

Tools

MS Office

Job description

Department

Department of Corrections

Division

Information Technology/Computers

Salary

$49,837.00 - $54,317.00

Job Profile

JC-02422300-88 - Information Services Technician I (RIPPA - Clericals/Aides DOC, DCYF)

Scheduled Work Days & Work Hours

Monday - Friday; 8:30am - 4:00pm (Standard Work Week)

Job Requisition Number

JR102880 INFORMATION SERVICES TECHNICIAN I (Open)

Pay Grade

C00316 A

Classification

Information Services Technician I

Class Definition

GENERAL STATEMENT OF DUTIES: To perform technical work providing information, publication, resource, reference and other statewide, centralized information/library/communications services; to access and process data through electronic networks and the Internet using word processing, the World Wide Web (WWW) and various software programs; and to do related work as required.

SUPERVISION RECEIVED: Works under the general supervision of a supervisor with latitude for the exercise of independent judgement; work is reviewed in process and upon completion for conformance to established policies, procedures and regulations.

SUPERVISION EXERCISED: Usually none.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

• To perform a variety of technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services.
• To access and process data through electronic networks and the Internet using word processing, the WWW and various software programs.
• To assist in answering requests and providing information on a wide variety of services and programs.
• To answer the telephone and in-person requests for general information from other state agencies and the general public.
• To make routine contacts with the public, state officials, employees, etc.
• To disseminate printed materials and correspondence.
• To compile and maintain statistics and other data.
• To provide information and assistance to state agencies, community organizations, the public and others.
• To receive and process requests for reformatting of state documents into alternative formats.
• To perform simple, routine repairs to equipment.
• To maintain an inventory of supplies.
• To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of state government, services and programs; a working knowledge of general office practices; the ability to perform duties in the areas of preparation and maintenance of materials, publication, data processing equipment, distribution and resource; the ability to access and process data through statewide networks using word processing, the WWW and various software programs; the ability to perform keyboard functions with reasonable speed and accuracy; the ability to compile reports; the ability to establish and maintain effective working relationships with supervisors, staff and the public; the ability to perform simple routine repairs to equipment; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through: graduation from a senior high school; and

Experience: Such as may have been gained through: employment in a position providing information to the public or employment in a clerical position involving the use of computer equipment and software.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

This position works to perform word processing and database tasks requiring the exercise of some independent judgment and involving a degree of final responsibility; to type letters, violations, various reports and related material with accuracy; to do data entry, retrieve computer data, and produce technical reports; to perform telephone and in-person reception, do filing, complete other office duties, and do related work as required.

Working Knowledge of MS Office programs (Word, Excel, Outlook, etc.) and data entry experience is preferred.

State of Rhode Island is an Equal Opportunity/Diversity Employer.

Benefits

For information regarding thebenefits available to State of RhodeIsland employees, please visit the Office of Employee Benefits’ website athttp://www.employeebenefits.ri.gov/.

Also, be advised thata new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.