INFORMATION SERVICES TECHNICIAN I

RI Council 94; Providence (RI); On-site; USD 50,000 - 54,000; Full time

Job summary

Rhode Island Department of Corrections seeks an Information Services Technician I at Garrahy Court House to provide information, publication, resource and library services across the state. You will access data via networks and the Internet using word processing, WWW, and various software programs; respond to public requests; and support agency communications.

The role emphasizes reception duties, data entry, and basic equipment repairs, with opportunities to assist state agencies and the public

Qualifications

• Graduation from a senior high school (or equivalent).
• Experience delivering information to the public or clerical work with computer equipment.
• Working knowledge of MS Office programs and data entry experience preferred.
• Ability to process data via statewide networks using word processing and internet tools.

Responsibilities

• Answer requests for information from state agencies and the public.
• Disseminate printed materials and correspondence.
• Compile statistics and data reports.
• Assist in word processing, data entry, and basic repairs to equipment.
• Maintain inventory of supplies and perform reception duties.
• Provide information and assistance to state agencies and community partners.

Skills

Word processing

Data entry

Public information services

Telephone & in-person reception

Equipment maintenance basics

Printing & distribution

Education

High school diploma

clerical experience with computers

Tools

MS Office

Job description

## INFORMATION SERVICES TECHNICIAN IApply: Garrahy Court House: Full time: Posted Today: End Date: October 3, 2026 (9 days left to apply): JR102880# **Department**Department of Corrections# **Division**Information Technology/Computers# **Salary**$49,837.00 - $54,317.00# **Job Profile**JC-02422300-88 - Information Services Technician I (RIPPA - Clericals/Aides DOC, DCYF)# **Scheduled Work Days & Work Hours**Monday - Friday; 8:30am - 4:00pm (Standard Work Week)# **Job Requisition Number**JR102880 INFORMATION SERVICES TECHNICIAN I (Open)# **Pay Grade**C00316 A# **Classification**Information Services Technician I# **Class Definition****GENERAL STATEMENT OF DUTIES:** To perform technical work providing information, publication, resource, reference and other statewide, centralized information/library/communications services; to access and process data through electronic networks and the Internet using word processing, the World Wide Web (WWW) and various software programs; and to do related work as required.**SUPERVISION RECEIVED:** Works under the general supervision of a supervisor with latitude for the exercise of independent judgement; work is reviewed in process and upon completion for conformance to established policies, procedures and regulations.**SUPERVISION EXERCISED:** Usually none.**ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:*** To perform a variety of technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services.* To access and process data through electronic networks and the Internet using word processing, the WWW and various software programs.* To assist in answering requests and providing information on a wide variety of services and programs.* To answer the telephone and in-person requests for general information from other state agencies and the general public.* To make routine contacts with the public, state officials, employees, etc.* To disseminate printed materials and correspondence.* To compile and maintain statistics and other data.* To provide information and assistance to state agencies, community organizations, the public and others.* To receive and process requests for reformatting of state documents into alternative formats.* To perform simple, routine repairs to equipment.* To maintain an inventory of supplies.* To do related work as required.**REQUIRED QUALIFICATIONS FOR APPOINTMENT:****KNOWLEDGES, SKILLS AND CAPACITIES:** A working knowledge of state government, services and programs; a working knowledge of general office practices; the ability to perform duties in the areas of preparation and maintenance of materials, publication, data processing equipment, distribution and resource; the ability to access and process data through statewide networks using word processing, the WWW and various software programs; the ability to perform keyboard functions with reasonable speed and accuracy; the ability to compile reports; the ability to establish and maintain effective working relationships with supervisors, staff and the public; the ability to perform simple routine repairs to equipment; and related capacities and abilities.**EDUCATION AND EXPERIENCE:****Education:** Such as may have been gained through: graduation from a senior high school; and**Experience:** Such as may have been gained through: employment in a position providing information to the public or employment in a clerical position involving the use of computer equipment and software.**Or,** any combination of education and experience that shall be substantially equivalent to the above education and experience.# **Supplemental Information**This position works to perform word processing and database tasks requiring the exercise of some independent judgment and involving a degree of final responsibility; to type letters, violations, various reports and related material with accuracy; to do data entry, retrieve computer data, and produce technical reports; to perform telephone and in-person reception, do filing, complete other office duties, and do related work as required. Working Knowledge of MS Office programs (Word, Excel, Outlook, etc.) and data entry experience is preferred.