Clerical Assistant 2 - SCI Mahanoy

Commonwealth of Pennsylvania; Frackville (PA); On-site; USD 37,000 - 54,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Clerical Assistant 2 at SCI Mahanoy to keep daily tasks on track and support multiple departments. You will assist staff, handle calls, and complete essential clerical work that contributes to safety and structure at the facility.

The role requires strong computer skills, two years of Microsoft Office experience, and the ability to operate standard office equipment. Training and a full-time schedule are provided.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent experience.
• Graduation from high school or an equivalent combination of experience and training.
• Must possess keyboarding skills to meet speed and accuracy standards.
• Must understand how to efficiently use and navigate a personal computer.
• Must have two years or more of experience with Microsoft Word/Excel/Outlook and other software to create and maintain documents.
• Must be able to use office equipment such as scanner, printer, fax, computer, tablet, and telephone.
• Must have experience in an office setting as a clerk or personal assistant.
• Must be able to use video conferencing tools (Teams/Zoom).
• Must be able to manipulate documents in Adobe Pro.

Responsibilities

• Call Management: Answer and direct incoming calls and place outgoing calls for staff.
• Information Support: Provide names and locations of frequently contacted personnel to assist in routing.
• Suspicious Reporting: Report concerning calls involving inmates or employees to the proper authority.
• Clerical Processing: Perform typing, prepare paperwork, and organize documents.
• Data Entry: Input work orders, purchase requests, and payment information into designated systems.
• Department Assistance: Provide clerical support for maintenance, visitor entry, and appointment coordination.

Skills

Microsoft Office

Clerical experience

Data entry

Call handling

Education

High school diploma

Equivalent combination of experience and training

Tools

SAP

Microsoft Dynamics

Adobe Acrobat Pro

Job description

Salary

$36,831.00 - $54,162.00 Annually

Location

Schuylkill County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-59134

Department

Department of Corrections

Division

CR MAH Ad

Opening Date

09/22/2026

Closing Date

9/26/2026 11:59 PM Eastern

Job Code

00102

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

00114600

Bureau / Division

Department of Corrections - SCI Mahanoy

Worksite Address

301 Grey Line Drive

City

Frackville, Pennsylvania

Zip Code

17931

Contact Name

Yen Le

Contact Phone

717-705-5614

Contact Email

[e-mail]

THE POSITION

As a Clerical Assistant 2 with the Department of Corrections at SCI Mahanoy, you will play a key part in keeping daily tasks on track. This position offers a chance to grow office skills while supporting many departments across the facility. You will help staff, handle phone calls, and complete essential clerical work that makes a difference each day. Step into a role where your efforts support safety, structure, and strong communication.

DESCRIPTION OF WORK

This role focuses on providing clerical, communication, and administrative support to maintain smooth operations within the institution.

As a Clerical Assistant 2, you will perform the following duties:

• Call Management: Answer and direct incoming calls while placing outgoing calls for staff
• Information Support: Provide names and locations of frequently contacted personnel to assist in call routing
• Suspicious Reporting: Report concerning calls involving inmates or employees to the proper authority
• Clerical Processing: Complete clerical work including typing, preparing paperwork, and organizing documents
• Data Entry: Input work orders, purchase requests, and payment information into designated systems
• Department Assistance: Provide clerical support for maintenance, visitor entry, and appointment coordination

Interested in learning more? Additional details regarding this position may be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00 AM to 4:00 PM, Monday-Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Special Requirements (NSRs):

• Must possess keyboarding skills to meet standards for speed and accuracy.

Additional Requirements:

• Must understand how to efficiently use and navigate a personal computer.
• Must have two (2) years or more of experience with the Microsoft systems (Word/Excel/Outlook, etc.) and other software packages to create and maintain spreadsheets/calendars/documents/rosters etc.
• Must have the ability to work with various office equipment such as: scanner, printer, fax machine, computer, tablet, telephone, personal communication devices etc.
• Must have previous experience working in an office setting as a clerk and/or personal assistant.
• Must have the ability to use electronic communication tools/skills, such as video conferencing, and creating meetings in Microsoft Teams or Zoom.
• Must have experience combining and manipulating documents in Adobe Pro software.
• Must have one (1) year or more of experience working with enterprise resource planning software (such as SAP).
• Successful completion of basic training in Elizabethtown, PA is required.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Ability to stand and operate document scanning machines.
• Previous experience using Microsoft Dynamics.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.