Information & Referral Coordinator, Spanish & English

ARC; SeaTac (WA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Orca card

Paid holidays

Paid personal leave

Job summary

The Arc of King County is seeking an Information and Referral Coordinator who speaks Spanish and English to assist individuals and families navigating disability services. You will provide outreach and education on IDD resources, collaborate with advocacy teams, and help maintain materials and resources in a culturally sensitive, plain-language format.

The role requires at least one year of relevant experience, a background in working with diverse communities, and strong communication skills.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work with diverse communities and backgrounds.
• Strong organizational and time-management abilities.

Responsibilities

• Responds to questions from individuals, families, and community about disability services in Spanish or English as needed.
• Provides information and outreach about developmental disabilities and related services.
• Collaborates with outreach and advocacy teams to support individuals and families.

Skills

Communication

Interpersonal skills

Teamwork

Education

Bachelor's degree in social work or related field

Tools

Microsoft Office

Canva

Zoom

Job description

Job Details: Job Location: SeaTac, WA 98198, Position Type: Full Time, Education Level: None, Salary Range: $26.00 - $27.00 Hourly, Job Shift: Day, Job Category: Nonprofit - Social Services, Information and Referral Coordinator, Spanish & English

The Arc of King County serves individuals with intellectual and other developmental disabilities (IDD) and their families across the lifespan, from prenatal diagnosis through end-of-life care.

Our programs include:

• Information and Family Support for individuals with IDD, their family members, and community;
• Supported Living Services for adults living in the community;
• Public Policy and Civic Engagement for people who want to ensure communities and public services work for people with IDD

The Arc promotes and protects the human and civil rights of people with IDD, actively supporting their full inclusion so that they can live, learn, work, and play in the community – making the world a better place for us all.

For more information about the organization, visit our website at https://arcofkingcounty.org/

POSITION DESCRIPTION

The Information and Referral (I&R) Coordinator, Spanish & English:

• Responds to questions from individuals, families, and community about disability services and supports, in Spanish or English as needed
• Informs and provides outreach about developmental disabilities, disability support services, special education services, and other related topics through workshops and community events;
• Collaborates with all outreach and advocacy teams to support individual, family, and systems advocacy

This is a full-time, non-exempt position.

ORGANIZATIONAL REPORTING RELATIONSHIPS

Department: Information and Family Support

Supervisor: Multicultural Family Support Program Manager, working closely with the Information and Referral Program Manager

Other Key Relationships: Director of Information and Family Support, all members of The Arc of King County’s outreach and advocacy teams

DUTIES AND ESSENTIAL FUNCTIONS

• Maintains up-to-date knowledge of services and resources, including Early Supports for Infants and Toddlers; special education services (preK through grade 12 and transition); services administered by DSHS Developmental Disabilities Administration such as personal care, supported employment, community residential and respite; as well as related state and federal supports that the IDD community relies on
• Ensures questions are accurately and quickly answered or referred to other team members. Information and referral questions may come through in-person events or office visits, email, phone, or social media connections.
• Answers questions and provides outreach and education through 1:1 consultation via phone, email, video, or in-person
• Conducts or assists with workshops and provides outreach at community events where information about The Arc and IDD resources are shared.
• Helps create, maintain, and organize resources and materials, including our online resource guide and relevant event notices
• Provides culturally appropriate support and plain language information on how disability systems work
• Makes program activities and resources accessible to people with disabilities and to diverse cultural communities in terms of accommodation, language access, location, and other cultural considerations utilizing The Arc’s diverse team and interpreters, as needed
• Supports people in Spanish and English. We anticipate 3 days in Spanish and 2 days in English
• Supports program evaluation
• Ensures program documentation and materials are up to date, including on-going timely, accurate Salesforce data entry.
• Critically evaluate program activities for effectiveness and regularly consult with supervisor
• Proactively participate in team, department and agency meetings to achieve program goals
• Maintains good relationships with community stakeholders
• Partner with the civic engagement team to share resources and opportunities
• Other duties as assigned to fulfill program goals and/or contractual requirements

REQUIRED EDUCATION AND EXPERIENCE

Minimum Qualifications

• A minimum of one year’s experience interacting with and supporting people with intellectual and other developmental disabilities (IDD) and their families
• Ability to interact with individuals with IDD and their families or care providers in a sensitive, respectful, and confidential manner
• Ability to work effectively with individuals of diverse economic, ethnic, and social backgrounds
• Ability to learn about IDD and community resources through experience, on-the-job training, and other professional development opportunities and to successfully relay that information to individuals with IDD and their families
• Ability to explain things in plain language, so people with cognitive disabilities or those who do not speak English as a first language understand
• Ability to learn and implement State of Washington Mandatory Reporting requirements for children and vulnerable adults
• Excellent communication skills, interpersonal skills, and ability to work with a tea
• Strong organizational skills
• Ability to be self-directed and to work independently and as a team member
• Ability to set professional boundaries
• Ability to persevere in the face of obstacles

Tech Proficiency

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook; Forms; One Drive and SharePoint, Teams, etc)
• Simple graphic design for event flyers (Canva)
• Zoom webinar platform; and other required technology

Education

Preferred bachelor’s degree in social work or related field from a recognized, accredited college or university. Relevant experience may substitute for education.

OR a combination of education, experience, and measurable performance that demonstrates the capability to perform the duties of this position.

PHYSICAL AND OTHER REQUIREMEN

• Ability to pass a criminal background check
• Ability to use phone, email, and internet with ease
• Ability to travel anywhere in King County as needed (if driving, must have a WA driver’s license and car insurance; if not driving, ability to be punctual when traveling anywhere in King County)
• Ability to bring resource materials to community events
• Work hours typically occur between 8:30 am and 4:30 pm Monday-Friday with some flexibility
• Requires some evening and weekend work with advanced notice/planning
• Regular presence in our main office, The Arc Legacy Center in SeaTac. During a 60-day onboarding position we will require 3 days a week in-office; ongoing we require 2 days in-person, either at the office or in the community
• Accommodation to meet these requirements may be available upon request

HOURS/SALARY/BENEFITS

This is a full-time non-exempt position (40 hours/week)

This position is eligible for The Arc’s employee benefits package, which includes medical, dental, and vision insurance, 401(K), employee assistance program, Orca card, paid holidays, paid personal leave, and more

Hourly wage range: $26 to $27/hour

If reasonable accommodation is needed, please contact Human Resources at [e-mail].

The Arc of King County is an Equal Employment Opportunity employer. All qualified candidates are encouraged to apply.

Please no phone calls about this position.

The Arc of King County is an Equal Employment Opportunity employer. Black, Indigenous, and other people of color (BIPOC) candidates and candidates with disabilities are encouraged to apply.