Director of Information and Family Support

Arc - King County; SeaTac (WA); On-site; USD 91,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

The Arc of King County seeks a Director of Information and Family Support to provide strategic leadership for its IDD information, training, and community support programs in King County, with a focus on equity and accessibility. This role directs staff, budgets, and grant activities to sustain and expand services.

The successful candidate will foster collaborations, supervise managers, and ensure culturally responsive service delivery to individuals and families across diverse backgrounds,

Qualifications

• Bachelor-level degree required directly related to work.
• Master’s degree preferred.
• Minimum five years in IDD field with leadership experience.

Responsibilities

• Provide visionary and operational leadership for the Information and Family Support department.
• Oversee budgets, coaching, and contract compliance across programs.
• Develop collaborations, partnerships, and grant opportunities with external partners.
• Lead training, events, and outreach to diverse communities in King County.

Skills

Leadership

Grant writing

Budget management

Staff coaching

Program management

Cultural competence

Data reporting

Education

Bachelor’s degree

Master’s degree preferred

Tools

MS Office

Salesforce

Job description

Director of Information and Family SupportThe Arc of King County serves individuals with intellectual and other developmental disabilities (IDD) and their families across the lifespan, from prenatal diagnosis through end-of-life care.Our programs include:Information and Family Support for individuals with IDD, their family members, and community;Supported Living Services for adults living in the community; andPublic Policy and Civic Engagement for people who want to ensure communities and public services work for people with IDDThe Arc promotes and protects the human and civil rights of people with IDD, actively supporting their full inclusion so that they can live, learn, work, and play in the community – making the world a better place for us all.For more information about the organization, visit our website at https://arcofkingcounty.org/.Position DescriptionThe Director of Information and Family Support (IFS) is a full-time, overtime exempt position responsible for the visionary and operational leadership of the entire IFS department. IFS is a vital community hub for training, support and information regarding local and State IDD resources across the entire lifespan. This position oversees a team of family-centered support programs, ensures culturally responsive service delivery, and plays a crucial leadership role in promoting self-advocacy.The director brings a robust background and deep personal experience working with the IDD community, ensuring that outreach is equity-driven, inclusive, and culturally attuned. Alongside program leadership, this role is also dedicated to ensuring continuity of community support through collaboration, strategic partnerships, and grant writing with the support of a grant writer to secure new funding opportunities. This position also requires excellence in flexible leadership and time management as the director manages the department budgets, coaches staff, and builds enduring relationships with external community partners.Organizational Reporting RelationshipsDepartment: Information and Family SupportSupervisor: Deputy Executive DirectorHours/Salary/BenefitsThis is a full-time exempt position.This position is eligible for The Arc of King County’s employee benefits package which includes medical, dental, and vision insurance, 401(K), employee assistance program, Orca card, paid holidays, paid personal leave, and more.Annual Salary Range: $91,468.00- $95,000 depending on experience.Duties and Essential FunctionsMaintains up-to-date knowledge of IDD services and resources.Oversee the creation of dynamic educational opportunities and the development of training curriculum and deliver engaging presentations throughout the year.Direct the planning and oversee the execution of department-led community events, workshops, and gatherings. Collaborate across the organization whenever possible.Support and guide our IDD homelessness prevention programDedicate no less than 20% of working time to researching and identifying new funding opportunities to sustain and expand department programs. A grant writer is available to support with drafting and submitting grant applications and contract renewals. Work with finance to create a proposed budget, working with data to help draft a narrative, working with the leadership team to decide what to apply for. May include total submission for smaller grants, and support for larger grantsCreate, monitor, and manage the annual department budget, ensuring fiscal health and alignment with organizational goals.Execute, ensure compliance, and report on all aspects of contracts overseen by this position.Directly oversee managers, provide compassionate, clear, and direct supervision. Utilize strong coaching skills to guide professional growth, implement constructive feedback, and execute correction and accountability when necessary to maintain high program standards.Oversee the creation and maintenance of a volunteer and internship program within the department to assist the organization.Ability to create, execute and maintain data systems needed for reporting on the work of The Arc of King County and who is served; Ability to collect, analyze and report on data as it relates to the mission of the agency and contract requirements.Conduct outreach efforts and initiatives to expand access to The Arc of King County’s programs and services, improving the ability of The Arc to reach individuals and their families who have diverse cultural, ethnic, and linguistic backgrounds within King County.Build and nurture strong, collaborative relationships with external community partners, local agencies, and advocacy groups.Ensure contract compliance when utilizing interns and volunteers within programs.Be visible in the community as an advocate for the agency and the children and families served by The Arc.The above is not a comprehensive list of activities, duties or responsibilities required of this position. Management may assign or reassign duties and responsibilities at any time as it deems necessary.REQUIRED EDUCATION AND EXPERIENCEEducationBachelor-level degree required directly related to work.Master’s degree is preferredExperiencesAt least 1 year of experience providing services or educating individuals with disabilities.Applicants from multicultural communities are encouraged to apply.Minimum QualificationsA minimum of five years working experience in the field of intellectual and developmental disabilities.Ability to interact with individuals with intellectual and/or developmental disabilities and their families or care providers in a sensitive, respectful, and confidential manner.Excellent organizational skills.Ability to work with confidential information in a case management database to input, track, analyze and report on data relevant to outcomes for county contract management and annual reporting.Demonstrated ability to navigate a variety of social systems, including public education, public housing, public transportation, social security, Medicaid, and legal system in an information and advocacy role.Experience in team building and working in a team environment.Demonstrated ability to work effectively with individuals of diverse economic, ethnic, language and social backgrounds.Background and personal/professional experience working directly with the BIPOC (black, indigenous, people of color) communities, demonstrating a deep understanding of cultural nuances and systemic barriers.Extensive knowledge of intellectual and developmental disabilities, lifespan services, DDA systems, special education, and related community resources.Proven experience managing teams, with demonstrated strength in coaching, mentoring, and delivering effective supervision and corrective feedback.Demonstrated success in grant writing, proposal development, and securing philanthropic or governmental funding streams.Exceptional skills in developing curriculum, planning events, and delivering impactful presentations and workshops to diverse audiences.Exceptional interpersonal skills with the ability to forge partnerships with community leaders, families, and stakeholders.Experience developing and managing operational budgets.Tech ProficiencyExperience in using MS Office Suite (e.g. Word, Excel, PowerPoint, Outlook, etc.) and able to learn and use other required technologyExperience with Salesforce preferred.OR a combination of education, experience, and measurable performance which demonstrates the capability to perform the duties of this position.Physical and Other RequirementsAbility to pass a criminal background checkAbility to use phone, computer, email, and internet with easeAbility to travel anywhere in King County as needed (if driving, must have a WA driver’s license and car insurance; if not driving, ability to be punctual)Work hours typically occur between 8:30 AM – 4:30 PM Monday-Friday with some flexibilityRequires some evening and weekend work with advanced notice/planningRegular presence in our main office, The Arc Legacy Center in SeaTac, minimally 3 days in-person, either at the office or in the communityAccommodations to meet these requirements may be available upon requestIf reasonable accommodation is needed, please contact Human Resources at [e-mail] no phone calls about this position.The Arc of King County is an Equal Employment Opportunity employer. Black, Indigenous, and other people of color (BIPOC) candidates and candidates with disabilities are encouraged to apply. All qualified candidates are encouraged to apply.