Information Process Technician I

Louisville Metro Government; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Louisville Metro Government is seeking a clerical assistant to greet the public, answer questions, and direct callers or visitors to sources of assistance. The role involves entering and verifying data, creating reports, and maintaining computer-based records.

Works under general supervision with some independently developed methods and sequences. Primary duties include answering calls, routing messages, data entry, mail distribution, and preparing logs and reports.

Qualifications

• High School Diploma or GED required.
• 18 months of clerical experience, 9 months in computerized record-keeping.
• Must pass pre-employment screens as required.

Responsibilities

• Answers phone calls, provides information, takes messages, and routes calls.
• Enters, codes, stores, edits and retrieves database records and files.
• Composes letters and memos and types or word processes documents.
• Sorts and distributes mail.
• Develops procedures for translating information into accurate formats and fields.
• Prepares and maintains various logs, records and reports.
• Performs related work as assigned.

Skills

Phone etiquette

Data entry

Record keeping

Typing

Education

High School Diploma or GED

Job description

The purpose of this position is to greet the public, answer questions and direct callers or visitors to sources of assistance. Enter and verify data, create reports, create, maintains and updates computer based records This class works under general supervision, independently developing work methods and sequences.

ESSENTIAL FUNCTIONS

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Answers phone calls, provides information, takes messages, and routes calls.
• Enters, codes, stores, edits and retrieves database records and files.
• Composes letters and memos and types or word processes letters, memorandums, reports or other documents.
• Sorts and distributes mail.
• Develops procedures for translating information into accurate formats and fields.
• Creates and prepares lists for tracking targeted data.
• Prepares and maintains various logs, records and reports.
• Receives cash, check or credit card payments.
• Verifies database records.
• Reviews data entered into the database for accuracy and completeness and corrects errors.
• Assists sworn personnel with locating, transferring and merging data.
• Performs related work as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Graduation or GED equivalent.
• Eighteen (18) months of clerical experience, nine of which must have been in computerized record- keeping procedures.

-OR-

• An equivalent combination of education, training and experience may be substituted.

OTHER MINIMUM REQUIREMENTS

• Must be of good moral character, with no criminal or felony record inconsistent with the provisions of this paragraph. Unacceptable will be persons who have been convicted of a felony, or who have any criminal action pending against them.
• An applicant may be disqualified for multiple misdemeanors, an unacceptable criminal record, or multiple traffic violations.
• Must submit to a pre-employment drug screening.
• Must submit to a pre-employment polygraph test.
• Must submit to fingerprinting for criminal history check.
• Applicants who have illegally bought or used marijuana, including medicinal cannabis, within six months of application will be disqualified.
• Applicants who have illegally sold marijuana, including medicinal cannabis, within one year of application will be disqualified.
• Applicants who have illegally bought, sold, or used any controlled substance or narcotic drug, other than marijuana, without a prescription within six years of application will be disqualified.

PHYSICAL DEMANDS

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.

Salary Grade: U007

Equal Opportunity Employer

TEST WEIGHTS

• Training & Experience: 75%
• Clerical Exam: 25%
• Typing: 35 WPM (Pass/Fail)

Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience from the last 10 years, as listed on your application and resume, as submitted. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates including the month and year (i.e. 10/2016 to 08/2020) of employment.